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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,837 Reviews

5,837 Reviews of Family Hyundai - Service Center

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January 19, 2021

I enjoyed a great experience. My 15,000 mile service check-up ran efficiently. Tom, my service rep, was very friendly and courteous - just wonderful. And Hyundai stands behind its warranty. I'm a ver More

by DEENIEALLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jan 19, 2021 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Tom was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 19, 2021

Tom Salin is the best!! Always cheerful, and sees that any work done on my car is in a timely manor. All the employers are great but Tom stands above the rest !!!! More

by JANN6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jan 20, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tom and the rest of our team here at Family Hyundai.

January 18, 2021

Everyone in the service department that was involved in the servicing of my car was great. This is the best service department I have ever worked with. More

by joewachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer, Tom Salin
Jan 18, 2021 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate your business, Joe!

January 16, 2021

Cost of an oil change if fair and I get the 3rd one free. Customer service is excellent. I am in and out within an hour and my car gets washed. More

by PNAGL4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jan 17, 2021 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a quick service experience!

January 15, 2021

I absolutely love Family Hyundai! I'm on my 3rd car from them! Won't go anywhere else for a car or service. I just wish they would've mentioned that my wiper blade needed replacing. More

by JAMIEWILLEFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Family Hyundai responded

Thank you for your five-star review, Jamie! We appreciate your business, and our team looks forward to serving you again soon! We do apologize about your wiper blade.

January 14, 2021

Family Hyundai in Orland has Great service and experience, thorough rundown of the details of my car’s service. Personal staff, will come again. Excellent! More

by jessepaiget
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jan 14, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai!

January 14, 2021

Always excellent service! Tom is always most helpful and follows through to make sure everything is right. I appreciate I was given a loaner car. More

by bjstanovich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jan 14, 2021 -

Family Hyundai responded

Thank you for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

January 14, 2021

As long as I've been dealing with your dealership about 5 or 6 years ,I've never had any problem with you all there. More

by FBTTHREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thanks for being such a loyal customer after all these years!

January 13, 2021

Since I purchased my car from this location, I've always brought my car to this location for service needs. I brought my car in last weekend for front brake and rotor replacement and was told they couldn't More

by DARRELLJOHNSON80
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Bryan
Jan 30, 2021 -

Family Hyundai responded

Hello Darrell, Thank you for your feedback. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. One of our managers will reach out to you. Please send us back the best contact information. We hope to hear from you at your convenience.

Jan 30, 2021 -

DARRELLJOHNSON80 responded

Best contact number is 773 588 5668

January 10, 2021

It would be nice when you wash my car that you did a more detailed job of getting the dirt off. Better effort would work More

by willflax1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Jan 11, 2021 -

Family Hyundai responded

Thank you for this feedback. We appreciate your business and will share your comments with the service team. Thank you for choosing Family Hyundai.

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