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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,839 Reviews

5,839 Reviews of Family Hyundai - Service Center

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October 23, 2020

all persons involved were courteous. Mike has always done a professional job anytime I have had him sign in my car. Dealership has always been helpful with any problems or concerns I have about my Au More

by Robert D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2020 -

Family Hyundai responded

Thank you, Robert, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

Oct 27, 2020 -

Robert D responded

Your Welcome.

October 22, 2020

Mike helped me and was great! He was friendly and accommodating! He let me know the service tech wanted to get it right, which is why it took longer than expected. More

by AmandaS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Family Hyundai responded

Thank you, Amanda, for sharing your thoughts about your service experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 22, 2020

Made internet appt. on the 10th for the 20th on abs recall. Arrived on time checked in and went to waiting room. Service rep comes back 5 minutes later. No part. Will call me when it comes in. . Why More

by kuku4
Friendliness
Recommend Dealer
No
Employees Worked With
Bryan schultz
Nov 08, 2020 -

Family Hyundai responded

We apologize as this is not the level of customer service we promote at Family Hyundai. Thank you for taking the time to share your recent experience with us and we would appreciate another opportunity to earn your business and satisfaction. Therefore, we would like the opportunity to discuss it with you further, at a time convenient for you. Please reach out to us. Thank you.

October 22, 2020

I always bring my Santa Fe to Family Hyundai for oil changes because everyone is courteous and works very efficiently. This last visit Colin exemplified these attributes! More

by laura.senese
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Family Hyundai responded

Thank you, Laura, for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad that Colin was able to help, and we hope to see you again!

October 20, 2020

Happy with Family Hyundai’s service. Always friendly and safe 6 feet spacious waiting rooms. Service is superb and car gets a bath. Recommend by my daughter and my son, we all have Hyundai’s!! More

by JOI2CJOI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Oct 21, 2020 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 20, 2020

My service writer was Krzis Czapka and he was very friendly and helpful. The service was fast and took care of me right away. Happy with the Family Dealership. More

by evkirscher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krzis Czapka
Oct 21, 2020 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy so it is great to hear about your excellent experience with Krzis here at Family Hyundai.

October 18, 2020

Got little attention when I entered and no information on what I wanted done or what I needed done on my vehicle. It would of been nice to know. More

by IGARCIA15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who I was working with , Eric Kratschmer
October 18, 2020

Friendly, courteous, helpful, and professional dealership. I was very satisfied on my two visits to the dealership for repairs. I will definitely return for future repairs. More

by chisum5549
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2020 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

October 17, 2020

Waiting time was great. Keep up the good work. I was told the wait would be approximately an hour and a half, it was a little over an hour. More

by photofash2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Oct 18, 2020 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience working with Eric and the Family Hyundai team. We appreciate your business and hope to see you again soon!

October 17, 2020

Once again, I was happy with my service on my 2017 Hyundai Elantra. Things were handled very professionally. Fred Barrios did a great job in getting things right on my car. More

by SUZEELAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Barrios
Oct 18, 2020 -

Family Hyundai responded

Hello, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have exceptional service experience. We will share your comments with Fred and our team, and we look forward to working with you again.

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