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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,877 Reviews

5,877 Reviews of Family Hyundai - Service Center

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July 10, 2020

My Service visit of 7/6/20 I was able to get my issue resolved without having an appointment. Service was prompt and the agent was courteous! I have never had a bad experience More

by BARBSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 10, 2020

Great customer service and work done in a timely fashion. Great atmosphere. Please to see they are practicing social distancing. Colin said it would take about an hour and he was correct. More

by LFRANKLINM
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Family Hyundai responded

We are very happy to hear that Colin and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 09, 2020

They were great. Got me in and out within an hour. Very courteous and knowledgeable. When I arrived, he gave me a quote, spoke to parts and got my car directly to the back. I was in and out. Thanks Colin. More

by DANTEBLAIR30
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Family Hyundai responded

It's great to hear that Colin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

July 09, 2020

To many people scheduled at the same time to be in the waiting room during this covid time and it was warmno car dry off More

by SSPOILEDE
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jul 10, 2020 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We thank you for bringing this to our attention, and if you would like to discuss your experience further please reach out to management directly.

July 09, 2020

to long a wait for a tune up my wife waited almost 2 hours for a simple tune up. they said that the car was washed, but that was untrue. maybe I will go somewhere next time someth More

by Tpinn393
Recommend Dealer
No
Employees Worked With
Jul 27, 2020 -

Family Hyundai responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

July 08, 2020

This visit wasn’t my best experience here, however I would go back. This particular service person wasn’t very helpful. I haven’t had that ever happen, I felt rushed usually they go over things with you More

by KIKY8405
Recommend Dealer
Yes
Employees Worked With
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Family Hyundai responded

Hello, Thank you for this feedback. We're very sorry to see that you didn't have the best experience during your most recent visit to our service department. Would you mind sending us a message so we can learn more about your visit?

July 08, 2020

Fast & Efficient service Went in for an oil change & scheduled maintenance & was out within an hour. I was sent a text to communicate with a service technician if I had any qu More

by taresa724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal, Leon Goldman
Jul 08, 2020 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

July 07, 2020

I was able to get in at my scheduled time. Tom Salin was very friendly and helpful I was waiting for the vehicle. Quick service appointment. Awesome. More

by DELEGATTO
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jul 07, 2020 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Tom here at Family Hyundai. We appreciate your business and hope to see you again soon!

July 07, 2020

Friendly Great people, take care of you right away Tom goes out of his way to help. Explains everything and always make sure the customer first. More

by JOEJOHNSO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jul 07, 2020 -

Family Hyundai responded

Thank you, Joe, for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Tom was able to help, and we hope to see you again!

July 05, 2020

We Love Family Hyundai! Their service is always very professional, thorough and courteous. I wouldn’t want to go anywhere else. Thank you Family Hyundai! More

by MICHELLE.BYRDAK
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jul 06, 2020 -

Family Hyundai responded

Thank you, Michelle, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

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