Family Hyundai - Service Center

Oil change I had a positive experience. This was my 1st time here. They completed in a timely manner. Staff was friendly. They washed my car. The only complaint I had a positive experience. This was my 1st time here. They completed in a timely manner. Staff was friendly. They washed my car. The only complaint is that my manual recommends an oil change every 5,000 miles but the reminder sticker was for 3,000 miles. I'm guessing it's a way to get you in there to get you to spend more money. Make sure you go by your vehicle manual and not the sticker More

Loyalty doesn’t mean much anymore I’ve had my 2012 Sonata for 7 years and have had my front brakes done 3 times. Everytime I get them repaired, I’m paying for rotors. It seems weird. M I’ve had my 2012 Sonata for 7 years and have had my front brakes done 3 times. Everytime I get them repaired, I’m paying for rotors. It seems weird. Maybe the inspections should be better. I drive my car for A to B. I rely on this dealership to help me save money, not spend more. Also, not sure what the policy is regarding loaner vehicles on Saturday but I saw plenty of them and ask for one when I was told my service would be up to 3 hours (I waited 4). Though I will continue to have my car serviced here, I will not purchase another Hyundai. More

Best Service Dept. Ever I have, with one exception, always received excellent service. All of my issues were resolved in a timely manner this visit. If I could change one thi I have, with one exception, always received excellent service. All of my issues were resolved in a timely manner this visit. If I could change one thing, it would be the price of the key fobs. Mine broke and the replacement was expensive. It would be nice if Hyundai could negotiate a better price. More

Easy to get oil change I love that I can just drop in after work and get my oil changed. I wait in the waiting room, catch up on my social media, watch the TV, and relax wh I love that I can just drop in after work and get my oil changed. I wait in the waiting room, catch up on my social media, watch the TV, and relax while my car is being worked on. Plus, they stick to their promise of every third oil change being free! More

scheduled appointment I'm not understanding why they have you make an appointment I've done so twice and it's been at least 45 minutes before my vehicle even gets past the I'm not understanding why they have you make an appointment I've done so twice and it's been at least 45 minutes before my vehicle even gets past the desk----I understand that things happen and things can get behind but I would think that call telling me so or informing me when I arrive so I have the choice of staying or rescheduling if it won't now fit in my time frame. More

Recall I had my car serviced because of a recent recall. It took a while for the part to come in and truly I think that the dealership did the best that they I had my car serviced because of a recent recall. It took a while for the part to come in and truly I think that the dealership did the best that they could under the circumstance. The process of not having my car was not satisfying but the way it was handled by the service department made the process tolerable. More

Replace engine Check engine light came on. Major engine failure. They order new engine and replaced in 3 weeks. And had a rental car the whole time. No charge!! Check engine light came on. Major engine failure. They order new engine and replaced in 3 weeks. And had a rental car the whole time. No charge!! More

Great job They did a good job with my oil change didn’t take too long this time Ricky took care of business for me as he promised They did a good job with my oil change didn’t take too long this time Ricky took care of business for me as he promised More

Great service done right! At Family Hyundai, I can always count of friendly service. Every time I come in I'm treated like a VIP. That's why I buy and service my vehicles here At Family Hyundai, I can always count of friendly service. Every time I come in I'm treated like a VIP. That's why I buy and service my vehicles here. More

Quick correction Brought my 2015 Hyundai in for very first problem with 53K+ miles. My outside ambient temperature sensor went crazy whenever weather was damp or wet. Brought my 2015 Hyundai in for very first problem with 53K+ miles. My outside ambient temperature sensor went crazy whenever weather was damp or wet. While I wished this was covered under warranty, Tom, my service advisor brought me back to the service bay to show me now with the front bumper fully removed, the cracked sensor, explaining that something somehow, hit the sensor perfectly to damage it's weatherproof integrity resulting in false readings. TOM was terrific and the repair was then completed quickly after that, and the charge was very fair. I know Tom could have just told me it was damaged and given me the final repair cost, but Tom sympathized with my dilemma, gently explained it couldn't be done under warranty, and made me feel totally comfortable. This is my second Hyundai SantaFe from Family Hyundai, and the Sales and Service team members have always been GREAT! I've worked with Tom before, and it's nice to a have a personable advisor who actually understands car repairs and not just a representative who logs your stated problem into a computer, and does a scripted upsell of things you might need. Love my Hyundai and love Family Hyundai! More