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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,840 Reviews
Call Service Center (708) 444-7100

5,840 Reviews of Family Hyundai - Service Center

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July 14, 2023

The service department was very helpful in keeping me informed regarding the status of my vehicle. More

by rhausner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Begeske, Ken (service dept. 5 stars)
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Jul 15, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

July 14, 2023

The service was great and the place was very clean. Called me right after car was done More

by joemilkins1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Joe, and look forward to your next visit.

July 12, 2023

Always friendly, fast, and efficient service. They keep you well informed on your vehicle during service. More

by MS.KFDELANEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Jul 13, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 12, 2023

I go to this dealership because of Crystal in the service department. She is so helpful and so nice to me each and every time I need to come in. She makes me feel like I can trust everything that is going on More

by wked180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal service dept- 5 stars!
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Jul 12, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Crystal met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

July 12, 2023

Had to come back a second time to get my charger fix. It’s working mown More

by colacola2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Jul 12, 2023 -

Family Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

July 12, 2023

it is very quick and easy dropping off my vehicle, friendly staff that make it easy. Only downfall was I asked not to have tires rotated and they were anyways but that’s okay. More

by brianmichor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurice Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2023 -

Family Hyundai responded

Thank you, Brain, for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 12, 2023

Friendly, accommodating but very busy. Long lines for service. As a result I had to wait 2 hours instead of the 45 mins it was supposed to have taken More

by Jkuras
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Jul 13, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for the long wait and appreciate your patience. We look forward to working with you again!

July 11, 2023

Understandable attentive and mostly put us as customers first even though we didn't buy car from there More

by porky883
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

July 11, 2023

Terrible the guy gave the wrong name said call he would answer any questions. 5 hour later didn’t answer.. because he gave me the wrong name. Then when I went in to talk to home. He said they could not fin More

by SZNKOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve
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Jul 15, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 11, 2023

The employees in the service department were very helpful and patient. They talked us through everything More

by Bosco15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the service person
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Jul 12, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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