Family Kia

I just bought the 2013 Optima LX this is the 5th car I have bought at Family Kia here in St.Augustine, Florida. The quality of Kia and the quality of service and the respect that I have always gotten sin have bought at Family Kia here in St.Augustine, Florida. The quality of Kia and the quality of service and the respect that I have always gotten since 2002 is the reason I keep returning. I must say Debbie Stearly has been my sales person for the last 2 cars in the last two years she is very professional and listens to what I want and is able to have me leave a Very Satisfied customer. Darwin Grote is the Financial Officer and was so kind and efficient and made sure we got what we wanted. I will keep coming back and will always refer my friends and family to Family Kia St.Augustine, Florida. More

Everyone was very helpful and kind, they did everything they could to make this a good experience, helped without pressuring us. Carson was very helpful and went out of his way to make us happy. they could to make this a good experience, helped without pressuring us. Carson was very helpful and went out of his way to make us happy. More

Every time my wife or I had our cars serviced Dan was always attentive, friendly a real pro. As a service adviser for 11 years myself for Adamec H-d I do know and appreciate good thoughtful service. My f always attentive, friendly a real pro. As a service adviser for 11 years myself for Adamec H-d I do know and appreciate good thoughtful service. My first experience at your service dept was the exception. I took my car in for a warranty recall and an oil change. After two hours in waiting room a service advisor(not the one who checked me in) says no one told me you were my customer till now. An hour later I was on my way. I came back a couple weeks and had my timing belt replaced, can't remember name of service advisor, kudos to him also. Every visit since has been outstanding. Bob and Teri Kretzschmar More

Jack was great! He got me in a great, barely used car that I really like! He was very open to me wanting to "prequalify" and stay in my price range. He even got the deal to work with the payment I wanted that I really like! He was very open to me wanting to "prequalify" and stay in my price range. He even got the deal to work with the payment I wanted INCLUDING the extended service warranty. He couldn't have been more friendly, helpful and most importantly FAIR! I will definitely be a return customer with him and will recommend him to anyone I know shopping for a vehicle. Darwin was a great guy too. Very quick and friendly. Explained everything and got me finished quickly. The best car buying experience I've ever had...truly! Thanks, Jack!!! More

I love my car, and thank you for your excellent service. I felt like you not only were taking care of me as a customer, but as a friend. The personalized, one-on-one service Debbie Stearley showed me was fa I felt like you not only were taking care of me as a customer, but as a friend. The personalized, one-on-one service Debbie Stearley showed me was fabulous. I have had nothing but compliments on my new Optima, and have always recommended Family KIA to all my friends and Family. In fact, my Mom is talking about coming in next year when she is ready to trade in her Hyundai. It’s great to know after owning a KIA and being a customer at Family KIA for 11 years, quality service is still number one. Even the service department is #1, and have always treated me as I am their only customer over the past 11 years. Thanks again for all your help with my new KIA. I look forward to many years of fun driving. I was also amazed when my insurance premiums went down because of the safety features the 2013 provided compared to my 2004. Sincerely, Sharon Bendix More

We are extremely satisfied with our overall service and We are extremely satisfied with our overall service and the purchase of our new Kia Soul Exclaim. We had been putting off buying a car for the long We are extremely satisfied with our overall service and the purchase of our new Kia Soul Exclaim. We had been putting off buying a car for the longest time so this is something that is very rare for us that we NEVER do. In fact, this is the first brand new car I myself have ever purchased and the first one we have purchased together as a family. Thank you Debbie for all your help, and the fact that Family Kia was able to get the car to us so quickly. This is why we chose to purchase through you, as all the other Kia dealerships in town were having trouble finding us the car we wanted in a short period of time. Kia Family really stepped up to the plate and delivered. We do not have any complaints. We love our new car. Thanks again Debbie, you made our day! More

My overall experience with Family Kia was great and the sales associate was very friendly and helped me find the exact car that I went in looking for without pressuring me into buying something I did not w sales associate was very friendly and helped me find the exact car that I went in looking for without pressuring me into buying something I did not want. Everyone at the dealership was very friendly. The sales associate helped me get the price I was looking for and that was within my budget. The customer service my family and I experienced at Family Kia was above and beyond expectation and I would highly recommend this dealership to anyone looking for a new car! More

Even though I am not a new customer to Family Kia, I have previously purchased four Kia's from Family, the experience of purchasing a new car is always unique. During the time I was looking at which car I w previously purchased four Kia's from Family, the experience of purchasing a new car is always unique. During the time I was looking at which car I was going to purchase I experienced a family incident that took the majority of my attention away from purchasing a new car. Tony DeSilva, my salesman, was absolutely a life saver and help me not only get through the situation but helped me to continue forward in the purchasing of my new car. It could not have been easier considering all of the other things I had to do. Tony is a wonderful human being and you should be honored that he represents Family Kia the way he does. Bob Nocella More

What can I say about Tony Dasilva? From the moment he approached my wife and myself on the lot, I as a salesman myself, knew that our overall experience was going to be good. Am I a good judge of charact approached my wife and myself on the lot, I as a salesman myself, knew that our overall experience was going to be good. Am I a good judge of character or what? From the presentation of Kia offerings to the closing of the deal, Tony was always on point and delivered the goods. After closing the deal on our 2012 Kia Soul+, Tony carefully and completely explained all the features of our new vehicle to the point that I commented to my wife that I never previously had a car salesman provide the total car buying experience as well as Tony Dasilva. Family Kia is indeed fortunate to have such a man of character as Tony on their staff. I also wish to compliment Finance Manager Cheryl Castaneda on her professionalism inn discussing the financing options available to my wife and me. Sincerely, Frank & Mary Clark St. Augustine More

Chris was so friendly and helpful and went out of his way to get me into a new Kia. Chris and everyone else at Family Kia were great. I never felt like I was being pressured into something that I didn't wan to get me into a new Kia. Chris and everyone else at Family Kia were great. I never felt like I was being pressured into something that I didn't want. They took the time to answer all of my questions and explain anything that I didn't understand or was unsure of. I had a great experience buying my very first brand new car from Family Kia and I would definitely refer my family and friends to Chris and this dealership. More