Family Kia

I purchased a new Sorento LX AWD from family Kia and was very happy with the overall car buying experience. When I was driving my Sorento home from the dealership I noticed it pulled slightly to the right. very happy with the overall car buying experience. When I was driving my Sorento home from the dealership I noticed it pulled slightly to the right. I live 40+ miles from the dealership and needed to get home to go to work or I'd have taken it back at that time. I called Darren in the service department (I'd been introduced to him after I bought the truck) and he asked when could I come in. In short I went to the service department and explained the issue. Clive, one of the Master Technicians at Family Kia, took the truck for a drive, noted there was some pull and put it on the alignment machine. The truck was out of specs (possibly due to trailering it up from 350 miles away). Clive zeroed it out and got everything in the green. He and I test drove it together and noted some residual pull, he explained that it may be the tires. At this point I'm thinking "the tires? what?". He said he'd was going to switch them and see if helped, I was a bit skeptical but he is the Master tech. After a quick ten minute wheel switch, we were back on the road, with no pulling to the side! Clive you ARE da man.. Frank finished up my paperwork and after paying a bill of , , nothing, I was back on the road. Thanks for taking the time and helping me get it just right. You guys (and gals) are consumate professionals and I can easliy see why you have a top rating. You've made a customer for life. More

Great experience. Found Family Kia after looking at several different car brands/dealers. Jack made us feel comfortable immediately and was very accommodating -- no heavy-handed sales pitch. We test several different car brands/dealers. Jack made us feel comfortable immediately and was very accommodating -- no heavy-handed sales pitch. We test drove a Sorento and were very pleased. Talked #s with Jack and Wayne and they sent us home that night with a Sorento so we could be sure it was really what we wanted. We went back the next day to sign the paperwork. Everyone at Family Kia was helpful and considerate and they made buying a new car a very pleasant experience. We're thrilled with our new Sorento! Thank you! More

I absolutely would purchase from Family Kia of St. Augustine again! In fact, this has been my best "car purchase" experience ever (and I've bought a bunch of cars!!) Wayne Acosta and Eddy Ha Augustine again! In fact, this has been my best "car purchase" experience ever (and I've bought a bunch of cars!!) Wayne Acosta and Eddy Hackney worked together to give me an outstanding offer on my trade-in vehicle and went way out of their way to give me a good overall deal and to make it very easy to purchase the new Kia. They were never pushy or impatient. Also, before I made up my mind to actually purchase the car, I shopped one other Kia dealer (Kia of Orange Park) and they were not even in the same league. Both in price and customer service. In summary, I'm very picky and expect a lot for my money and Wayne Acosta and his team are the BEST! Thanks for a great car purchasing experience! Charlie Davis cell: 904-588-5882 More

A painfree buying experience, Jack and his associates were friendly, knowledgable and honest. There was no high pressure sales pitch, we were able to make a deal that was fair to both buyer and seller. T were friendly, knowledgable and honest. There was no high pressure sales pitch, we were able to make a deal that was fair to both buyer and seller. They did not have the color we wanted in stock but obtained it and had it prepped and ready to go in 48 hours. I would highly recommend this dealer to anyone who might be interested in an auto from Kia. More

I recently purchased a 2011 KIA Rio from Family KIA and traded in a pick-up truck that I wanted $13,000 for in trade. There was a $1000 rebate that day as well. When the salesman (Tom) came back to me with traded in a pick-up truck that I wanted $13,000 for in trade. There was a $1000 rebate that day as well. When the salesman (Tom) came back to me with the trade-in amount, he told me they were giving me $13,000 for my trade in. Later I asked him if he added my rebate and he said yes. I was very satisfied with the deal they gave me. When I got home, I discovered that the rebate had actually been added to the trade-in value to make the $13000. Later that evening Tom called me to see if I was happy with the car, and I told him I was happy with the car but I had found that the rebate had been added to the trade-in to make the $13,000, not $13000 for the truck plus the $1000 rebate. He said he could have misled me and that he would go to his boss to see what he could do. I had already signed the contract, they did not have to change any part of it. Tom called me later and said I needed to come in and see Scott in Finance. When I got to the dealership I discovered they had gone the extra mile for me and corrected the problem. This is a very honest salesman and dealership, I was very impressed and would recommend them to anyone. Jimmy Beach More

My husband and I went to this dealership to purchase a truck we saw online. We ended up purchasing two cars and this was by far the best car buying experience we have ever had. No xx and no games or pri truck we saw online. We ended up purchasing two cars and this was by far the best car buying experience we have ever had. No xx and no games or price haggling. Joey was very friendly and helpful. We were in and out in about 3-4 hours or so...considering we bought two cars, this was extremely quick. Again, no games, no xx...they were straight up with the price and got BOTH vehicles in our price range right off the bat. They gave us top dollar for our trades and financing was a breeze. We have referred our neighbor to the dealership and we will definately refer more. Thank you Family Kia for taking such good care of us!! You guys are awesome! David and Jessica Short More

I used Family KIA for service because Daytona KIA took 3 tries to fix the same problem with our Sedona(twice)two years ago (six total times). Family Kia service knows what they are doing. Carl and Scott in tries to fix the same problem with our Sedona(twice)two years ago (six total times). Family Kia service knows what they are doing. Carl and Scott in service listened to my concerns and took care of me the way I wanted to. Thanks Guys! More

Ms Stearly was consistently friendly, helpful and informative and professional. She provided excellent clear and accurate information. My husband and I had many questions about Kias. When we asked 1 informative and professional. She provided excellent clear and accurate information. My husband and I had many questions about Kias. When we asked 1 question to which she didn't have the exact answer instead of guessing she immediately made a call to insure that her answer would be accurate. Ms Stearly found that delicate balance between being ready to answer questions, providing convincing arguments about the car in which we were interested but never crossed the line to being "pushy", domineering or impatient with us. Ms Stearley's helpfulness didn't end with closing of our sale. Several weeks after we bought our car we had a Service related issue. Not only did Ms Stearley help us to schedule the Service appointment, she also called after the scheduled date to be sure that everything had worked out for us. we are imporessed with the Family Kia Dealership and have already recommended it to several friends. We are delighted with our Kia Soul. It's everything we'd been led to expect and more. And we feel as though we've made a new friend, Debbie Stearley. More

Fantastic help from Antonio. He helped us get into a wonderful 2009 Kia Rondo. He was very knowledgeable about the cars and actually suggested the car we ended up with. This is our 2nd car from Antonio wonderful 2009 Kia Rondo. He was very knowledgeable about the cars and actually suggested the car we ended up with. This is our 2nd car from Antonio and my family's 5th. Family Kia will be our family's first stop whenever we look for a car in the future. Antonio is a wonderful salesman who will work with you as best as he can. Ask for him by name. Highly recommended. More

joey our sales rep was very informative and understood our needs. he negotiated our price with what we wanted and we were willing to pay. he didn't give us a false sales pitch but was very honest and trut our needs. he negotiated our price with what we wanted and we were willing to pay. he didn't give us a false sales pitch but was very honest and truthful which made him very comfortable to work with. joey made the whole buying experience enjoyable More