Family Kia

I contacted Family Kia, St. Augustine, FL 32086, telephone 866-808-0542 on 08-03-09 and Sales Associate Peter Olson answered. I discussed with Peter about a new vehicle internet ad Family Kia was r telephone 866-808-0542 on 08-03-09 and Sales Associate Peter Olson answered. I discussed with Peter about a new vehicle internet ad Family Kia was running on their web site. The ad was relative to a new 2009 Kia Sorenta LX that was just under $17000 after all offers, rebates, and incentives. Peter stated there were several LX models in stock and more were expected soon. I made an appointment with Peter to visit the dealership and take a demo ride in the LX. The fifteen minute demo ride went well, however on the 25 mile ride back to Jacksonville, FL, where I reside I found the drivers seat to be extremely uncomfortable for my height,long legs, and a severe lower spine injury that I have suffered with for years. The drivers seat could only be adjusted so far and the head restraint adjusted to its' rear most position touched the back of my head in a most uncomfortable manner. Inclining the seat slightly to the rear was not a resolution because I would have been improperly positioned for the seat restraints. Also, not present on the demo ride but was present on the ride back to Jacksonville was a bad shimmy in the front end when the brakes were applied under normal pressure from a speed of 60 MPH braking to a stop. My impression was something was going on with the rotors and/or brake pads or other maintenance problem. I immediately telephone General Sales Manager Steve Ladrido and apprised him of the situation. I further requested to "unwind" the deal and be allowed to retrieve my trade-in back primarily because of the severe pain the drive in the LX was causing me. Steve advised that shouldn't be a problem but he would need to consult with Richard Stoff the dealership owner and Steve would call me back. A short time later as promised, Steve called and said my request was granted and I could return to the dealership. I said thank God Steve my back is killing me. The front-end situation had I not requested to unwind the deal was going to be addressed by Sevice Technitian Darren Johnson first thing the following day. Peter was very apologetic about the maintenance situation that developed for reasons not known and also expressed concern about my back. Upon arrival back to the dealership, Steve quickly, friendly, and kindly with a pleasant smile worked out the administrative process to unwind the deal and as a result, it was as if I never came into the dealership on 08-03-09. Steve said he and Richard were not going to keep a customer in a car that didn't work out when that customer had just purchased the vehicle minutes ago. Steve further advised that there weren't any hard feelings on the part of the dealership. How often does a dealer work with a customer like this? Not that often! Family Kia was really a pleasant exception to the rule. I give the dealership high marks in all areas and I would highly recommend this dealer to anyone in the market for a Kia brand and a dealer that is "Family" and customer oriented and isn't "just" in the business for profit or the bottom line. It is a rare thing in these tough economical times to run across a man like Richard and Steve and I am forever grateful and appreciative for that. "Spendid Behavior!" More

I am 63 years of age and retired in Florida. Our family owns four Kia vehicles and relies on Family Kia for our service. On this visit, a routine one for a 2005 Amanti, I was once again impressed with the owns four Kia vehicles and relies on Family Kia for our service. On this visit, a routine one for a 2005 Amanti, I was once again impressed with the Service Department. WITHOUT EXCEPTION, on each and every visit, they have done an outstanding job for us. In particular, Service Advisor Darren Johnson is the most competent and cooperative advisor we have ever dealt with. He strives for top customer service on every occasion. We would not go anywhere else! More

My name is Penny S. I purchased a 2009 optima at your location and had one the most pleasurable experiences ive ever had purchasing a car due to the friendly and helpful sales rep, Joe Cassata. I had no location and had one the most pleasurable experiences ive ever had purchasing a car due to the friendly and helpful sales rep, Joe Cassata. I had no intention of purchasing untill I spoke with Joe. More

Very content and satisfied with the services at Family Kia. Joe C. was the dealer who spoke with me and Joey. He was very patient with us and did not make us feel rush into the decision. We needed time Kia. Joe C. was the dealer who spoke with me and Joey. He was very patient with us and did not make us feel rush into the decision. We needed time to think things over and consider all the factors to ensure Joey could afford his car payment. Linnea and Joey More

I felt very comfortable at the dealership which is very difficult when salesmen really push you into buying a car. However, Joe Cassata was very welcoming, easy-going, and knowledgeable. This charming youn difficult when salesmen really push you into buying a car. However, Joe Cassata was very welcoming, easy-going, and knowledgeable. This charming young man even had the character to make me laugh on several occasions. Thanks to Joe, he made me feel comfortable from beging to end. Thanks to his great service, I will certainly recommend this dealership to others. More

Recently I came to Family KIA looking for a soul. I met Joey who was a tremendous help in the process. He was very well informed and educated me on all the benefits of having a soul. I drove a stick shift Joey who was a tremendous help in the process. He was very well informed and educated me on all the benefits of having a soul. I drove a stick shift and an automatic. After my test drives I chose to go with the soul in alien green. I'm very happy with my purchase! The process was stress and pressure free! I would recomend family Kia to anyone looking to buy a car. More

Walking in i was greated in a nice professional way by Joe Cassata. He was friendly and welcoming. He realted well to me and my situation and understood where i was coming from when talking about other de Joe Cassata. He was friendly and welcoming. He realted well to me and my situation and understood where i was coming from when talking about other dealers trying to pull a fast one on people and he was far from a scam. I was extremly happy with my visit to Kia and left with good intensions of returning to make the deal final. He found what i was looking for and assisted in whatever my needs were. I was very satisfied with Joe and Joey Cassata for all the help they offered in my search. More

I came in looking for something economical on gas that wouldn't break the bank. I was promptly greeted by Joey Cassata III. He was very polite and extremely knowledgeable. I am still a few months away wouldn't break the bank. I was promptly greeted by Joey Cassata III. He was very polite and extremely knowledgeable. I am still a few months away from making my purchase but when I do I'll be sure to see him. I have also recommended your dealership to friends who will be in the market. Thank you. More

was happy with my overall experience and would recommend to friends and family. i would return upon needing new used/new car.when i arrived joe frist aproched me and was friendly and made me feel welcom he to friends and family. i would return upon needing new used/new car.when i arrived joe frist aproched me and was friendly and made me feel welcom he gave me an overall view of all cars and gave me 1 that fit my ever need and want. More