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Family Toyota of Burleson
Burleson, TX
6,385 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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6,385 Reviews of Family Toyota of Burleson
September 19, 2020
Excellent service purchased a Camry today. Eric was very professional and courteous. He stayed in our price range and didn't push for something higher. I'm very pleased with his service. He even offered our professional and courteous. He stayed in our price range and didn't push for something higher. I'm very pleased with his service. He even offered our kids candy and ice cream and cold bottles of water. More
by esmevega302
Employees Worked With
Eric Hill
September 19, 2020
I’m not good with salesman, they are usually aggressive. Daniel was very pleasant and easy going. Also, patient since I took my time in deciding in which vehicle I wanted. Daniel was very pleasant and easy going. Also, patient since I took my time in deciding in which vehicle I wanted. More
by Deztiny
Employees Worked With
Daniel Irizarry
September 19, 2020
I went in with low expectations due to my credit. I spoke with Christian and he worked very hard and got me into a brand new 2020 corolla. The whole process was great and Christian is amazing. Christian has with Christian and he worked very hard and got me into a brand new 2020 corolla. The whole process was great and Christian is amazing. Christian has my car buying business forever.. Highly recommend family Toyota and Christian.. More
by Steve554000
Employees Worked With
Christian
September 18, 2020
Hannah Joyner made not only made the whole process enjoyable and painless she was also able to get me an amazing deal! I highly recommend anyone looking for a vehicle to stop by and ask for Hannah enjoyable and painless she was also able to get me an amazing deal! I highly recommend anyone looking for a vehicle to stop by and ask for Hannah as she will be able to answer all your questions and guide you through everything . More
by trenthirth
Employees Worked With
Hannah Joyner
September 18, 2020
Paul was very helpful in explaining features on the car and patiently answered all my many questions. Financing process was very smooth and was quick. Marcus was also very helpful during my first visit. and patiently answered all my many questions. Financing process was very smooth and was quick. Marcus was also very helpful during my first visit. More
by moorsruth
Employees Worked With
Paul Denman, Marcus Gordon
September 17, 2020
4 years ago I bought my tundra from here good experience at first. Service department was horrible after that. This time Bruce called seeing I was looking for 4Runner. Told him on the phone I wanted a TRD o at first. Service department was horrible after that. This time Bruce called seeing I was looking for 4Runner. Told him on the phone I wanted a TRD off road premium in nautical blue. He said he could get one and he had one to test drive before they had ours delivered. When we got there he had an SR5 waiting, we drove it but I realized the ole Bait and switch coming on. So we called him out and he finally brought around a trd off road to drive. The price of the car was fine and the amount they gave for trade in was fine also. The 2 biggest problems we had was the Road Vantage warranty they forced us to buy for $1100 that was only good for 3 years and everything on it was covered by my insurance policy. We asked that it be removed and they said it can’t be which we knew was complete BS. 2nd thing was the off road vehicle came with highway tires and non trd wheels. We asked about getting black trd wheels and all terrain tires put on and again no effort to satisfy the customer at all. Their answer was you’ll find better deals on aftermarket websites we can’t change anything out. So thanks now after I by wheels and tires I have a set of tires I have to try and get rid of. Only reason we bought from them is because there were only 7 of the car we wanted in Texas. This dealership is very impersonal now. You are just another number to them. Go to another dealership where they make you feel like an actual customer and will work with getting you the car you want the way you want it. And now like all the negative reviews you’re about to see the response from the general manager saying all the customers are special to them. No, just our money. More
by Nathan
Employees Worked With
Bruce Magallan
September 14, 2020
The best customer service experience I've ever had by far. I didn't spend hours upon hours at the dealership as you do at most. Thank you! far. I didn't spend hours upon hours at the dealership as you do at most. Thank you! More
by triamour
Employees Worked With
Leith Almetwaly, Allonzo Cheeks
September 14, 2020
This is the 3rd time we've driven up from Houston to buy a vehicle from Allonzo and we're sure it won't be the last because his level of service is well worth the trip. a vehicle from Allonzo and we're sure it won't be the last because his level of service is well worth the trip. More
by Jen Nicole
Employees Worked With
Leith Almetwaly, Allonzo Cheeks
September 14, 2020
Best Toyota dealership I've ever been too, almost feels like family (hence the name). If you go there to purchase be sure you look up salesperson Sierra !!! This is the 2nd new purchase Toyota I've made i like family (hence the name). If you go there to purchase be sure you look up salesperson Sierra !!! This is the 2nd new purchase Toyota I've made in the last 30 months or so. I did quite a bit of research on the vehicles I was interested in before going to dealership. Once there, I shared with Sierra what vehicles were of interest and exactly what I was looking for in a new vehicle. What I really liked about Sierra is she is very professional, but casual, and very knowledgeable of the Toyota vehicles. Most of my questions were about smoothness of ride and vehicle tech amenities (they seem to change every year now). She never once had to go ask someone else for answers to any of my questions which was reassuring to me. In the end, I got "fitted" with the right vehicle for me !!! Thanks Sierra !!! I will see you when I'm ready to purchase again, or perhaps during an oil change. More
by Stephen
Employees Worked With
Sierra Mickens
