Family Toyota of Burleson

Great Service! We came in looking at one car, but when that car was no longer available, Sierra did a great job at finding us one that fit our needs. She was a great We came in looking at one car, but when that car was no longer available, Sierra did a great job at finding us one that fit our needs. She was a great help and the whole experience was as painless as purchasing a car can be! More

Extremely treated like Family My husband and I went in with an issue with his Truck and also wanted to see about purchasing his lease. We spoke with Eric Hill and couldn't ask for My husband and I went in with an issue with his Truck and also wanted to see about purchasing his lease. We spoke with Eric Hill and couldn't ask for a better salesman. We bought a new truck and took it back on Friday to get the windows tinted and a guy in the service area backed into something and instead of just fixing it they gave my husband another new truck and it would've cost $1200. more but they ate it. The whole Dealership was so nice and honest. We will only do business there and refer them to everyone. More

Best Dealership Hands Down! I cannot say enough good things about Family Toyota of Burleson! I was not looking forward to the whole car shopping experience, but thanks to Dustin I cannot say enough good things about Family Toyota of Burleson! I was not looking forward to the whole car shopping experience, but thanks to Dustin & Derek it was a breeze! They were so helpful and went above and beyond my expectations! I live in Wylie, and I will go back for my next purchase. Wherever you are located, it is worth your time to go to Family Toyota of Burleson. I guarantee you will be in good hands and you can trust them! Thank you Dustin, Derek & Family Toyota of Burleson!! More

Derek Trainer and knowledge of Toyota We are a "little older" where it comes to Technology. Especially in cars. He was very, very helpful in explaining the new technology and safety eq We are a "little older" where it comes to Technology. Especially in cars. He was very, very helpful in explaining the new technology and safety equipment. We drove off the lot and felt comfortable driving home to North Fort Worth/Freeways. Further his knowledge of the product is well beyond what one would expect. I have been buying cars for over 50years and it was one of the best experiences we have had. I would recommend this dealership, 2 car we have brought, to anyone that ask me. More

Great selection of cars, patronizing managers Update 5/11/2019 - spoke to Dustin. He said he was taking this seriously and would address. Hopefully he does so no one else has to deal with such unp Update 5/11/2019 - spoke to Dustin. He said he was taking this seriously and would address. Hopefully he does so no one else has to deal with such unprofessionalism. TL;DR version - The dealership is beautiful. They have a ton of cars in a ton of options - you will be spoiled for choice. The salesperson we dealt with, Jermaine, was helpful, but after he talked to his manager Mr. Darville, we never saw him again. Mr. Darville was unpleasant to deal with and left us feeling like our business wasn't wanted and that he was able to see in the future that we'd never be back. I guess he was right because our interaction with him helped me decide that I'd rather pay thousands more dollars for a new car when we're ready than purchase one from a place that allows those kinds of sales practices and treatment of a potential customer. The dealership is great, just try to avoid interacting with Mr. Darville unless you are ready to purchase a car that very day because otherwise he becomes upset and dismissive. See detailed review below. We researched through this website dealers in our region as we are looking for a new car. At this time, we are researching and comparison shopping (which in my opinion any good consumer should do). We drove from out of town to this dealership which is not unusual for us since we were not satisfied with the options from our local dealerships and because, again, comparison shopping is something that smart consumers do, especially for a large purchase such as a car. When we arrived to the dealership we were greeted by Jermaine (I don't remember his full name, and was not given or offered his card) who did a great job helping us. He listed to us, he took time to pull a car for us and allow us to go on a test drive. When we walked up I explicitly explained we were just looking at this time. He handed us a paper to fill out which we did not as we explained that we were not interested in looking into specific financing until we were 100% ready to purchase a car as we do not want multiple inquiries on our credit report. When it got to the end of the sales pitch (he had gone back and priced a different offer after we explained the offer he provided was higher than what we had been quoted at another dealership), we were asked the standard "what can I do to get you into this car?" - no big deal and certainly not uncommon. We said, "nothing as we are just looking, obtaining information, and pricing cars so we can make a decision." Everything up to that point had been pleasant. Jermaine was professional, helpful, and not in any way unkind. He got up and was gone for a while, talking to his manager Mr. Darville. It was the last time we'd ever see Jermaine as he did not come back with his manager and did not shake our hands or offer us his card, which tells me a lot about how much they really wanted our future business and how they felt. Back to Mr. Darville, he came in strong asking us again what he could do to get us to purchase a car that day. He quoted statistics that said he doubted he'd see us again if we didn't buy today and continually asked us what he could do. I kept explaining that because 1) I want to have my down payment ready to go when I buy, not have to come back, mail a check, or give my debit card numbers until I can move the money, 2) because we like to take the time and really think about our purchases in detail before we make them, and 3) because we did not come there to buy that day which I explicitly mentioned when we came in there was nothing he could do because we weren't going to be purchasing that day. He was very aggressive and borderline rude - he insulted another dealership by inferring that they do not take care of their customers (which whether that is true or not is not something I think is appropriate nor does it leave a good taste in my mouth-I would hope that he could stand on the quality of their service without bringing someone else into it) and when he finally decided that there was not going to be a way to get us to buy a car that day he told us to have a great drive back to wherever we came from (those were his exact words - he knew what city we came from, especially given that he seemed so familiar with the sales and business practice of the local dealership). He abruptly left without offering us a card or anything which left us feeling surprised and very negative about the whole experience which up to the point of talking to him had been overall positive. Such a very disappointing experience just because we were not ready to buy that day when we had heard such good things about the service. I am just really surprised that a salesperson would write you off because you aren't going to be pressured into doing something the moment they want you to do it. Instead of leaving us with a very negative feeling about the whole situation, we could have left with a very positive feeling and have easily come back or recommended it to others because it is a beautiful dealership with lots of perks. More

The name is perfect. I had a wonderful experience at Family Toyota. I dealt with Eric and Raad who were both awesome!! From start to finish I couldn't ask for a better car I had a wonderful experience at Family Toyota. I dealt with Eric and Raad who were both awesome!! From start to finish I couldn't ask for a better car buying experience, even though this purchase was used these two treated me as if I was buying the most expensive car on the lot. More

Great experience Cody Nelson was great to work with and did a great job!! He worked some magic and made a deal happen that I didn’t think was possible. Cody Nelson was great to work with and did a great job!! He worked some magic and made a deal happen that I didn’t think was possible. More

Excellent Salesman Just a quick note to say how much I’m impressed with Cody Nelson. He managed to sell me a 2019 Tundra even though I had just purchased a used 2017 Tun Just a quick note to say how much I’m impressed with Cody Nelson. He managed to sell me a 2019 Tundra even though I had just purchased a used 2017 Tundra barely a month prior. What I like is he kept his word, he followed thru on what he told me he could do and he did it all in good time with a very professional attitude. No one else at your dealership could’ve sold me that truck. Nice work, Cody. Thanks again. More

Hassle free and honesty Our salesman Eric Hill called at 10 am and by 3pm the deal was finished and reDy. Great experience and highly recommend. Communication was prompt and Our salesman Eric Hill called at 10 am and by 3pm the deal was finished and reDy. Great experience and highly recommend. Communication was prompt and respectful. Customer service was like nothing ive had in the past! 5 stars More

Fast, friendly and easy! We were greeted quickly by Eric who asked us specific questions and then showed us exactly what we were looking for without all the usual upselling. T We were greeted quickly by Eric who asked us specific questions and then showed us exactly what we were looking for without all the usual upselling. They worked with us on the price and once an agreement was reached they were quick with the paperwork. The whole experience was quick and painless. We didn't have to waste a whole day waiting for the process to be complete. Would highly recommend this dealership to anyone looking for a great deal! More