Family Toyota of Burleson

Great experience Bruce was a great salesman. Had the cars pulled up when we arrived and helped us till the end. Would definitely buy from him again. Bruce was a great salesman. Had the cars pulled up when we arrived and helped us till the end. Would definitely buy from him again. More

Pre-owned purchase. It's been years since I purchased a "new to me" vehicle. I'm very happy with my new truck and Eric made the process painless. It's been years since I purchased a "new to me" vehicle. I'm very happy with my new truck and Eric made the process painless. More

Sierra is awesome! Sierra was awesome! She went over and above what we expected and I highly recommend her. It was late when we came in and she stayed to the end so she Sierra was awesome! She went over and above what we expected and I highly recommend her. It was late when we came in and she stayed to the end so she could help download my apps on the new Camry we bought. She has even checked up on us to make sure our expectations were met, and I must say they were highly exceeded. GOODBYE HONDA and all the issues that came with them. Love my new Toyota! Thanks Sierra... Toyota, you better keep this one! ;) More

Great Service at Burleson, Toyota! Recommend this dealership to anyone looking for great cars and great service. I not only bought my Toyota from this dealership but return periodicall Recommend this dealership to anyone looking for great cars and great service. I not only bought my Toyota from this dealership but return periodically for service. More

Great service. Very nice people. I really appreciate the service here. They looked at all the issues and were able to fix them right away. Tristen did an excellent job of getting the I really appreciate the service here. They looked at all the issues and were able to fix them right away. Tristen did an excellent job of getting the right person involved.to explain everything. More

Greqmat car buying experience This is a team that works together. Derek was an amazing helpin amazing my questions. He was up front and as honest as any salesman I've known. He ear This is a team that works together. Derek was an amazing helpin amazing my questions. He was up front and as honest as any salesman I've known. He earns his 5 star reviews. The facility is very nice as well. I love my car and won't hesitate to tellmy friends and family that the drive to see Derek is worth it. More

Amazing buying experience!!! Tremendous service, attentive to my needs, thorough and timely F&I presentation, and strong on presenting my options. I will definitely come back to Tremendous service, attentive to my needs, thorough and timely F&I presentation, and strong on presenting my options. I will definitely come back to Family Toyota of Burleson! Thank you Manny Jimenez, Christian Berumen, Mo Asaadi and Pete Gutierrez for making this such a great experience! More

Baseball Mom Our salesman, Mike, made every step of buying our first Toyota a great experience. From sending us texts and info about vehicles before we even spoke Our salesman, Mike, made every step of buying our first Toyota a great experience. From sending us texts and info about vehicles before we even spoke on the phone to helping us a vehicle within our budget that exceeded our expectations. We discussed kids and baseball while getting our credit approved then when we went to test drive, Mike brought around a Fourunner that was just getting processed into inventory. When my wife saw that it still had a bejewlled "baseball mom" sticker, she just fell in love with every feature of the vehicle and even though we thought the leather package was out of our budget, finance and the whole team made our dream a reality. Outstanding service and care. Thanks Family Toyota!! More

Excellent Customer Service, could not have been better. My wife's 2014 Camry needed an oil change, a day earlier the brake light came on and it was low on fluid also the speaker phone didn't work correctly. My wife's 2014 Camry needed an oil change, a day earlier the brake light came on and it was low on fluid also the speaker phone didn't work correctly. Tristain was very helpful to provide estimates for repairs and for new tires. Justin in the main shop explain the front brakes had been replaced and some fluid was removed to add new pads but it wasn't topped off (different dealer) . There is no fluid leak & brakes looked new, also they did a radio software update (outside of warranty), we had another dealer do prior software updates while car was in warranty but it still had same issues. I appreciate them taking time to explain what they did and accepting the service coupon and not charging for the software update, the radio speaker phone is useless without the software update and Toyota should cover it since the radio was part of the XLT pkg paid for when new. This is second time I brought my car here for service, it's out of my way since I live in another town and I will continue bringing my car here long as they provide such great service, it is worth the drive. More

Sales department needs improvements. Took mother in-law to look for new car, do not remember salesman name but he was polite and very helpful, he let us test drive new Camry while they lo Took mother in-law to look for new car, do not remember salesman name but he was polite and very helpful, he let us test drive new Camry while they looked at her car for trade. After test drive we asked for trade-in estimate and the salesman brought a sales manger out who was to now help us, he said he use to work for Honda and he knew all about the Accord. We will go to Honda to learn about the Accord! We were looking at Camry. We just wanted to compare them and get estimate for trade-in, they had no Camry brochures we don't know what options or packages are avail. The sales mgr left when we said we will do our own comparison and we wanted a trade-in estimate, then the original salesman came back (we just got handed off again) and again we asked for the trade-in estimate and he wouldn't give us a written estimate and quoted a verbal value less than half the actual trade in value the car was worth. They did not want to give estimate in writing and we were switched from one salesman to another then back again. As we walked out was told they maybe able to get a little better trade value. Please do not waste people time if you are going to lowball them on trades also my mother in-law was feeling pressured from the sales mgr, she does not want anything to do with this dealership in the future. Note: We had a much better experience from the local Honda dealership and never felt pressured and didn't get handed off to different people, also got the avg trade-in value for her car. I have used this Toyota service department and believe they are one of the best around but I would not recommend them for car sales, I will go elsewhere to purchase a new car. More