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Family Toyota of Burleson
Burleson, TX
6,379 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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6,379 Reviews of Family Toyota of Burleson
July 16, 2017
A blessing Our salesman was friendly and informative. He helped us get into the car we wanted to, and made sure to explain every detail. He made sure the process Our salesman was friendly and informative. He helped us get into the car we wanted to, and made sure to explain every detail. He made sure the process was quick and painless. More
by Williams16
Employees Worked With
Bruce Magallan, Bryan Woodard
July 16, 2017
Awesome Experience! Kent was great to work with! He made sure to fully understand our situation, and provide the best options available. Finance and management made sure Kent was great to work with! He made sure to fully understand our situation, and provide the best options available. Finance and management made sure that the price we were quoted was what we walked out with, and finance made the process as quick and streamlined as possible! More
by CamryCouple
Employees Worked With
Bryan Woodard, Kent Sitton, Chris Blackstock
July 16, 2017
Fantastic service I applied for pre-approval via their website knowing I had less than optimal credit. The salesman Derek Herndon, was extremely thorough and did absolu I applied for pre-approval via their website knowing I had less than optimal credit. The salesman Derek Herndon, was extremely thorough and did absolutely everything in his power to not only get us into the car we needed but get us the best deal imaginable. No Runaround No Gimmicks. Absolutely fantastic service. More
by Olenator77
Employees Worked With
Bryan Woodard, Derek Herndon
July 14, 2017
Sales department I came to buy a part for my car, Rudy Garcia was very helpful and was able to upgrade my car to the things I wanted. Family Toyota has a very easy sys I came to buy a part for my car, Rudy Garcia was very helpful and was able to upgrade my car to the things I wanted. Family Toyota has a very easy system makes things simple More
by Lharlinh6
Employees Worked With
Courtney Crawford, Rudy Garcia
July 13, 2017
Simple and no headache! The first time I bought a car (four years ago at the time of writing) it was a very long experience that took about seven hours and by the time it was The first time I bought a car (four years ago at the time of writing) it was a very long experience that took about seven hours and by the time it was over I had a used car and a massive headache. Today I went to Toyota of Burleson and it was a much simpler experience. I met with a salesman named James Parcus who was very polite, attentive, and knowledgeable. But most importantly is that he worked with me. He was patient and shared all of the options available to me and worked to get me the best deal possible. Joe in finance was also very forth coming with the best options available to get me the price that I wanted and was right for me. I leased a brand new 2017 Toyota Camry and I could not be happier. If James is still there when my lease is up I will most certainly go to him for my next car and I will highly recommend him to anyone that is shopping for a new vehicle. More
by rtpierce
Employees Worked With
Joe Sabin, James Parcus
July 13, 2017
Great service Yesterday my best friend decided to trade in his Nissan for a new Toyota Camry and had the pleasure of working with James (aka Elvis) . James was ver Yesterday my best friend decided to trade in his Nissan for a new Toyota Camry and had the pleasure of working with James (aka Elvis) . James was very informative and professional and got him a great deal on his new car. I will be recommending Family Toyota and James to anyone I know who is in the market for a new car. More
by Kapinson77
Employees Worked With
James Parcus
July 13, 2017
Family exerience I brought a car to the dealership to get a per-purchase evaluation prior to me buying a used car. Ava, service area, took personal interest in my sit I brought a car to the dealership to get a per-purchase evaluation prior to me buying a used car. Ava, service area, took personal interest in my situation and I felt like right away she wanted to make sure I was protected from a possible scam on a used car. I truly felt cared for and felt a family vibe at Toyota Burleson. I would highly recommend the service department at Burleson. Thank you Ava for taking care of me. You're an awesome person. Toyota Burleson, you are blessed to have her as an employee. Take care! Tim More
by SatisfiedfromTemple
Employees Worked With
Ava
July 13, 2017
Terrible Service and a Terrible experience My son found a truck they had for sale online and went into to see them about financing it, as a young person first time buyer they told him he would My son found a truck they had for sale online and went into to see them about financing it, as a young person first time buyer they told him he would need a co-signer so I gave him my information and took our existing truck to them for trade-in. After not being able to revisit the same salesman he had been dealing with we were given a new one..UGH we told him what financing was offered to us and waited for an appraisal on the existing vehicle, after an hour and half i went to find the salesman to see what was going on, he said that there never was a offer from a bank that it had not even been submitted and that there was no way they would pay off the loan on the existing truck with no explanation or even a look of concern. So we left, my son called the next morning to see if there was anything he could do (he really wanted that truck) and they offered him a payment of 550.00 and 4000.00 for existing vehicle. I said no it was to high of a payment so he called the manager to see if anything could be done about the trade in value to get the payment down to 500.00. the manager explained that he couldnt believe they only offered 4000 and to let him see what he could do since he was the manager so waited...and waited...all day finally my son had to call him back and he said again that noone had ever submitted anything to the bank and the bank would not do the loan at all.(and apparently that made it OK not to bother to return the call with the answer) so my son said then twice now I have been lied to about the financing process and the offers that were made to me? and the managers response was "I guess so" and that was it. I have been financing vehicles for over 30 years , but the way were treated from walking in the door and for 3 days being lied to about the whole deal and then to just be shrugged off is UNACCEPTABLE... I currently drive a toyota and I can assure you that I will NOT being doing business with this dealership. BTW took the existing truck to another dealership last night, got 7500.00 for existing truck and a new truck (used) with a payment of 487.00 month. I would advise that you check out other dealerships first before wasting any time here. More
by sissy
Employees Worked With
was not sure of managers name, Kent Sitton
July 12, 2017
Repair items on Toyota Van We took our 10 year old Sienna Van in for some minor repairs. This is the 4th Toyota that we have owned. I will only buy Toyota. Ava, the advisor in We took our 10 year old Sienna Van in for some minor repairs. This is the 4th Toyota that we have owned. I will only buy Toyota. Ava, the advisor in the Service department met us and took great care of our car and gave us some great help. Welcome back, Ava. We are so glad you are back!! Family Toyota of Burleson is a beautiful, clean, helpful place to go to get the best service for your car. They are truly family oriented. Even if you have to wait an hour, the waiting room is so nice and friendly. In a year or two I will be buying a new Toyota from Family Toyota of Burleson and I can't wait to have Ava help us again if we need it. But Toyota automobiles need very little maintenance ever! So good to see Ava again!! More
by Jasd1147
Employees Worked With
AVA
July 11, 2017
Great will return. Very calm very patient great communication and information of product. Did a great job on finding the truck I needed. Always responded in a timely man Very calm very patient great communication and information of product. Did a great job on finding the truck I needed. Always responded in a timely manner. More
by John80
Employees Worked With
Max Nguyen
