Family Toyota of Burleson

Excellent Customer Service and Follow-Up Chris Boles did and incredible job from the first click of the mouse as I was looking for a used car. He quickly followed up with a phone call and a Chris Boles did and incredible job from the first click of the mouse as I was looking for a used car. He quickly followed up with a phone call and a text and when he was not immediately available, Mr. Nguyen and Mike Wassell got the ball rolling and let me see the car. I also was given a date that the car would be ready which changed from what I originally had planned so I asked for a loaner, in the meantime, Chris was able to get their interior guy to come in unscheduled and complete the rest of the process. Also, after a little question about a service warranty, JB sweetened the deal instead of removing the plan from my contract. Kuddos all around. More

Excellent sales and service Service department had me come back and quickly installed my requested upgrades and addressed other areas of concern. I worked with Chris Bruner and C Service department had me come back and quickly installed my requested upgrades and addressed other areas of concern. I worked with Chris Bruner and Collin Finch. They were professional and made my experience incredible. More

They Treated Me Like "Family" I am new to the area of Burleson, and it was time for my car to reach its ten thousand mile checkup. Family Toyota checked my car over, and changed t I am new to the area of Burleson, and it was time for my car to reach its ten thousand mile checkup. Family Toyota checked my car over, and changed the oil and fluids, with no charge to me. Miguel, in the service department, was the first gentleman to help me. He ushered me into the beautiful waiting area and showed me where the coffee machine and restroom facilities were. He, periodically, would come back to check on me to give me updates on my car. They even washed my car! I had a latte' and relaxed, enjoying the beauty of the facility. Then, I had to come back a few days later to get my car inspected in Texas, since I had moved from out of state. Collin took care of me this time, with the same courtesy and care. I had another latte, while waiting, and Collin would periodically come to make sure I was fine. Again, they washed my car, before I left. I then came into the facility three days later, because in the state from which I moved, they did not require but one license tag. Being widowed, I had no idea how to put my new license plates on a car that had no license holder in the front of the car. I called Family Toyota, and they assured me they would help resolve my dilemma. Collin, in the service department, helped me yet again, with such care. They even took my old inspection sticker off, and replaced it with the new inspection sticker. I tried to pay for the service, and they refused my money. I will always be a Family Toyota fan! They welcomed me into a new city, with such helpfulness. More

Turned a potentially tragic experience into an exceptional. I purchased a 2012 Tacoma for my son after his 2005 was totaled. Mike Wassell was terrific to work with for the purchase. When I got the truck home it I purchased a 2012 Tacoma for my son after his 2005 was totaled. Mike Wassell was terrific to work with for the purchase. When I got the truck home it was discovered to have a severe transmission shudder. My home town dealership said it appeared to have had the wrong transmission fluid which they thought would void the 60 day warranty. Chris Bruder Service Director at Family Toyota, assured me that they would stand behind the vehicle "1,000,000%". That's exactly what they did. They paid for the dealership in my hometown to replace the transmission and now the vehicle is perfect. It was so refreshing for Family Toyota to do exactly what they promised, even when that came at an unexpected expense. More

Toyota lovers Awesome dealing my experience with family Toyota of Burlsson was unforgettable I love to work in future And recommend to everyone they are helpful a Awesome dealing my experience with family Toyota of Burlsson was unforgettable I love to work in future And recommend to everyone they are helpful and friendly people More

Great Experience Michael did an amazing job and it was a low pressure sales experience. Jonathan in the finance department explained everything a very well and gave m Michael did an amazing job and it was a low pressure sales experience. Jonathan in the finance department explained everything a very well and gave me plenty of options to setup the options that I wanted. I would definitely buy from Family Toyota of Burleson again. More

Stress Free Sony made my car buying experience a dream. He was knowledgeable, helpful, and honest. Sony and his team answered all of my questions and were very th Sony made my car buying experience a dream. He was knowledgeable, helpful, and honest. Sony and his team answered all of my questions and were very thorough in the process. I left with the exact car I wanted. I really could not be more pleased. I would recommend Sony and the entire Family Toyota team to anyone wanting to get a great deal and be taken care of in the process. More

Worth the drive for hard to find Highlander Hybrid Visited many dealers trying to locate a Toyota Highlander Hybrid (none actually had one on the lot) until I found Family Toyota online and confirmed t Visited many dealers trying to locate a Toyota Highlander Hybrid (none actually had one on the lot) until I found Family Toyota online and confirmed that they had one the lot. Michael quoted a fair price up front making it worth the drive to check it out. Dealership amenities are nice. Michael and Skeeter were both friendly and helpful. They answered all our questions and recommended a great place to eat. The process was fast, simple, and not pressured in any way. I would recommend them to anyone looking for a new Toyota. More

go to family toyota of burleson!! i recommend to see david or jordan, they are awesome and made it completely stress-free! they helped with everything so easy and were very understandi i recommend to see david or jordan, they are awesome and made it completely stress-free! they helped with everything so easy and were very understanding. it has been the best dealership i've been too :) More

Excellent Service Staff goes above and beyond to be sure customers are satisfied with purchase or service. If have a wait time they make sure you are comfortable and al Staff goes above and beyond to be sure customers are satisfied with purchase or service. If have a wait time they make sure you are comfortable and always offer a beverage. More