Family Toyota of Burleson

Wow!! I stopped in today to see an old friend (Corey McLeroy) and while I was there I explained to him what I had been dealing with while at other dealershi I stopped in today to see an old friend (Corey McLeroy) and while I was there I explained to him what I had been dealing with while at other dealerships. He immediately explained how you guys worked and gave me a questionnaire to fill out. A few minutes later he called Ronnie over to show me some Tundras and the options they had. Guys, I have to say... I'm in sales. The way I was treated today, was a prime example of how to treat a customer. You guys made me feel awesome. It was a totally professional and friendly experience from start to finish. You have gained a customer for life...now let.me go home and explain to.my family why I have a Toyota in my driveway!! Again. THANK YOU THANK YOU THANK YOU to Corey, Ronnie and Crystal in your PDI department. Ya'll Rock! I can't wait for the next time!! More

Toyota Corolla This was such a great experience and was my first new car purchase. My sales guy Ren was so fun and was so nice. He and the sales manager made the pur This was such a great experience and was my first new car purchase. My sales guy Ren was so fun and was so nice. He and the sales manager made the purchase so easy. More

Simple, Seamless and Speedy Was very impressed with the speed by which I was able to purchase a car--paperwork was simple and without a hitch. Ronnie and Russell were extremely h Was very impressed with the speed by which I was able to purchase a car--paperwork was simple and without a hitch. Ronnie and Russell were extremely helpful as well as Bryan in the financing office. Never felt pressured which is rare if you've ever purchased a car before! Was very pleased and plan to return in the future and refer my friends. Thanks Family Toyota of Burleson for hiring and training the right people. Glad to be part of the family! More

Blew away the competition I had initial dealings with three other closer Toyota dealers near may house and all their offers were the same. same new truck price, same trade-in p I had initial dealings with three other closer Toyota dealers near may house and all their offers were the same. same new truck price, same trade-in price. I wasent happy with the Prices given and went through True-car.com and inputted what I wanted. Bruce, the internet relationship manager called within one minute, found the exact truck I wanted where no one else could, beat the price of the others by multiple thousands, gave multiple thousands more for my trade, with no haggle b.s. The entire team of finance, sales, and management has earned my respect and future business. Worth the drive! More

Above and Beyond Expectations! Let me tell you a story for my review: My husband and I decided to begin our search for a Toyota Tundra. Easy, you say – alas, it would be, if we we Let me tell you a story for my review: My husband and I decided to begin our search for a Toyota Tundra. Easy, you say – alas, it would be, if we weren’t specific in our search for the elusive 2017 Inferno Toyota Tundra 4x4 CrewCab that fit PRECISELY into the monthly payment price range I expected, with a high expectation on the trade-in value of our Jeep…. Yes, I pulled out the “high-maintenance” card in my search. The morning of 11/18/16 brought me a phone call from Clifton, at Family Toyota of Burleson. We had a nice conversation, in which I laid out my requests (exact vehicle specs, trade-in expectations, price, etc). Being that Family Toyota is over an hour away from me, I was hesitant to do business (as one might expect). Clifton said “give me 3 hours to do some research”. That afternoon, I received a call back from Clifton stating: “I have searched 500 miles and I’ve found your PERFECT vehicle! But….. we will have to bring it in from another dealership….” He was RIGHT! The truck suited EVERY need that we had, and all that was left, was to show him the trade so we could ‘make a deal’! I drove to Family Toyota on Monday 11/21/16 – got everything that I had hoped for, and more, from not only our trade-in value, but the new truck specs and the monthly payment model as well! That afternoon, they began the dealer-trade to bring our truck home (which of course, I pulled that high-maintenance card back out and requested it before Thanksgiving….) :) True to his word, Clifton 110% delivered on everything he said he would with me! We picked up our truck on Wednesday 11/25, after spending a very short time back in finance (since Clifton had basically everything done for us up front :)) I absolutely could not be happier with the service provided by Mr. Clifton Poe at Family Toyota of Burleson! I’m already looking for my next vehicle to purchase from them – and have been providing rave reviews of the customer service to all my family, friends and co-workers! Thank you so much for making our Holidays brighter! More

Great Cars Great Service I recently purchased my Toyota Prius from Family Toyota in Burleson Bart Gillespie helped me in selecting the right car that was perfect for my nee I recently purchased my Toyota Prius from Family Toyota in Burleson Bart Gillespie helped me in selecting the right car that was perfect for my needs. And made my family members feel welcomed and at home. The experience inside the dealership makes you feel pampered. And I love my Prius rides so smooth and you can't beat the gas mileage! They are the Total Package at Family Toyota. Ask for Bart Gillespie. He'll get you the hook up👍 More

Mr. Jimenez = Exceptional service! I have never had a car buying experience like I did at Burleson Toyota. Mr. Jimenez is a great car salesperson, but most importantly he cares for you I have never had a car buying experience like I did at Burleson Toyota. Mr. Jimenez is a great car salesperson, but most importantly he cares for you as a person and will work with you to get the best deal for you. My last vehicle purchase (2 weeks ago) was good, but Mr. Jimenez provided the best service I've ever received from a car dealership. He is the reason I will continue to purchase Toyota vehicles at Burleson Toyota. If he ever leaves I want to know where he is so I can purchase a vehicle from him. The rest of the staff was great, but it all starts with your salesperson and Mr. Jimenez provided exceptional service throughout the whole purchase. I highly recommend Mr. Jimenez to anyone looking to purchase a Toyota or any vehicle. I promise you will have the best car buying experience you've ever received. More

Toyota 4-runner purchase Friendly people, willing to do whatever was needed so that we were satisfied with the used 4 runner we bought. I recommend buying from the dealership Friendly people, willing to do whatever was needed so that we were satisfied with the used 4 runner we bought. I recommend buying from the dealership and working with Stevie. More

Great Service with a great salesman and dealership I have used Bruce for many car deals through the years, and he has proved to be a big help in getting the right vehicle and the right price for me and I have used Bruce for many car deals through the years, and he has proved to be a big help in getting the right vehicle and the right price for me and my family. I appreciate the time and caring that Bruce has proven over and over again. Bruce always get the monthly payment in my budget every time we have purchased from him and the dealership. I would highly recommend Bruce to anyone who is looking for a new or used vehicle. Thanks Bruce for your great help and expertise every time. You have never failed us. More

Recall courtesy My rating is 5 -Star because when the recall items arrived, my service writer called and gave me opportunity to pick a service time; then promptly wro My rating is 5 -Star because when the recall items arrived, my service writer called and gave me opportunity to pick a service time; then promptly wrote ticket upon arrival; then provided customer service transportation to an area store for shopping while waiting which negated my down time; then promptly phoned me and picked me up at the store when the upgrade was finished! Then there was my shiny freshly washed car waiting for me upon my return to the dealership! All done cordially, efficiently, professionally, and with a smile! More