Family Toyota of Burleson

Mr. Jimenez = Exceptional service! I have never had a car buying experience like I did at Burleson Toyota. Mr. Jimenez is a great car salesperson, but most importantly he cares for you I have never had a car buying experience like I did at Burleson Toyota. Mr. Jimenez is a great car salesperson, but most importantly he cares for you as a person and will work with you to get the best deal for you. My last vehicle purchase (2 weeks ago) was good, but Mr. Jimenez provided the best service I've ever received from a car dealership. He is the reason I will continue to purchase Toyota vehicles at Burleson Toyota. If he ever leaves I want to know where he is so I can purchase a vehicle from him. The rest of the staff was great, but it all starts with your salesperson and Mr. Jimenez provided exceptional service throughout the whole purchase. I highly recommend Mr. Jimenez to anyone looking to purchase a Toyota or any vehicle. I promise you will have the best car buying experience you've ever received. More

Toyota 4-runner purchase Friendly people, willing to do whatever was needed so that we were satisfied with the used 4 runner we bought. I recommend buying from the dealership Friendly people, willing to do whatever was needed so that we were satisfied with the used 4 runner we bought. I recommend buying from the dealership and working with Stevie. More

Great Service with a great salesman and dealership I have used Bruce for many car deals through the years, and he has proved to be a big help in getting the right vehicle and the right price for me and I have used Bruce for many car deals through the years, and he has proved to be a big help in getting the right vehicle and the right price for me and my family. I appreciate the time and caring that Bruce has proven over and over again. Bruce always get the monthly payment in my budget every time we have purchased from him and the dealership. I would highly recommend Bruce to anyone who is looking for a new or used vehicle. Thanks Bruce for your great help and expertise every time. You have never failed us. More

Recall courtesy My rating is 5 -Star because when the recall items arrived, my service writer called and gave me opportunity to pick a service time; then promptly wro My rating is 5 -Star because when the recall items arrived, my service writer called and gave me opportunity to pick a service time; then promptly wrote ticket upon arrival; then provided customer service transportation to an area store for shopping while waiting which negated my down time; then promptly phoned me and picked me up at the store when the upgrade was finished! Then there was my shiny freshly washed car waiting for me upon my return to the dealership! All done cordially, efficiently, professionally, and with a smile! More

Danny is the best salesmen I have ever worked with Danny knew I really wanted this car and got my payment down to where I needed it to be. This man deserves a raise! If I ever do decide to get rid of m Danny knew I really wanted this car and got my payment down to where I needed it to be. This man deserves a raise! If I ever do decide to get rid of my Subaru wrx I will trade it in with Danny and buy my next car from him. Every salesmen should be more like Danny. More

My experience. I am from Houston and had purchased three vehicles from Stevie. The purchasing process went really smoothly and Burleson was able to get me great deal I am from Houston and had purchased three vehicles from Stevie. The purchasing process went really smoothly and Burleson was able to get me great deals on all three cars. The cars were delivered to me in person. But my only complaint is when I was handed the cars, the gas tank was empty. I was promised gas cards but till this day have not received them. Don't believe the dealership if they say they're gonna send you gas cards because they won't. More

Great new car buying experience I've requested an internet price quote for a new Tacoma Truck. I've received a quote and the dealer honored the quote. Plus they honored my request f I've requested an internet price quote for a new Tacoma Truck. I've received a quote and the dealer honored the quote. Plus they honored my request for specific model and color. They transported my requested vehicle from out of state and they even added running boards for free. I am very pleased.😁 More

After purchase service My name is marvin and I want to thank christina mickens from the bottom of my spirit. Christina went over and beyond to make my car buying experience My name is marvin and I want to thank christina mickens from the bottom of my spirit. Christina went over and beyond to make my car buying experience at family toyota worthwhile. Words can't express my gratitude More

Great Service Need to say that Chris Bruder, Colin Finch and Ava Winchester are such wonderful people. Made me feel extra special in the care they showed me. I've Need to say that Chris Bruder, Colin Finch and Ava Winchester are such wonderful people. Made me feel extra special in the care they showed me. I've heard your place has great customer service and I surely believe!!! Thanks so much for the care you showed. More

Slow work made right I spent 2.5 hr. To get a light bulb changed on a Saturday after my wife spent 1.5 hr on a weekday before this. We made an appointment to get the bulb I spent 2.5 hr. To get a light bulb changed on a Saturday after my wife spent 1.5 hr on a weekday before this. We made an appointment to get the bulb done at 11:00. I showed up and though the appointment number was about a dozen numbers and letters long, the one greeting me didn't even know what it was. I told him it was the appointment number defining the work. He said "OK" and took my keys and left. Well, after watching my truck get closer to the service doors for 2 hrs. I finally saw it go in. I waited an half hour until I got up and noticed my car was outside again which was interesting since nobody had called my name. I went to the service manager and told him my name and e found it was ready. He asked the guy running the shop who serviced it since it wasn't noted. After getting the answer it was"?" working in Express, I quipped that it couldn't have been him since 2.5 hrs. is by definition not express. So far this was a bad experience. Then the manager folded up a piece of paper and printed another. He then wrote on it and asked me to sign it. I noticed the cost was $0, and it had a statement " a free oil change" next time on it. I said that it was ok and I would pay for the service correctly. He said his shop was about service and I hadn't received it. so "OK", at least it is about service and even though they don't always make it to that standard, at least the management makes it right. More