Family Toyota of Burleson

Purchasing a Used 2012 F150 Lariat. Good internet access and web site with used auto inventory. Greeted very warmly by first person we meet. Sierra Mickens Showed purchase options and Good internet access and web site with used auto inventory. Greeted very warmly by first person we meet. Sierra Mickens Showed purchase options and details of vehicles interested in by salesman Cody Dan Carlson Given good customer service by Derrick Mickens Financing and sales contract was smooth and understandable by Kevin. Customer review at dealership polite and enjoyable by Christina Mickens More

2015 Toyota Camry I purchased my new car last weekend, a week after my husband purchased his Tundra and we were both so amazed by the energy and dedication to our deman I purchased my new car last weekend, a week after my husband purchased his Tundra and we were both so amazed by the energy and dedication to our demanding requests. Richard Creek is a GREAT guy to work with! Mark was great to work with as well, he got us through the paperwork process really fast so that I could go enjoy my new car! Overall the experience was awesome! More

They put up with us, with a smile. We went to Burleson because they had the color car we wanted. My wife really wanted the heated seats which were only available in the sport model ( wh We went to Burleson because they had the color car we wanted. My wife really wanted the heated seats which were only available in the sport model ( which I wasn't crazy about) and higher end cars . In talking to Sierra Mickens about this, she informed us that they would be willing to install the heated seats in the Camry LX model which I was really looking for. No other dealership gave us this option. When it came to pricing, I'll have to say that the everybody there, gave us what we asked for, in the end. Sierra was so bold as to chase us down in the parking lot, after we had given up on getting what we wanted. She asked us to come back in and they would give it one more try to give us the price we wanted.She brought up several cars to make sure it was exactly the one we wanted, style and color. Needless to say I'm writing this review because I left with a new car. Would highly recommend Sierra Mickens and the dealership on a whole if your looking for a Toyota. Thanks to everybody involved. More

Awesome experience! I purchased my 2015 Toyota RAV4 this week and could not be happier with the customer service at Family Toyota of Burleson! Everyone I worked with was I purchased my 2015 Toyota RAV4 this week and could not be happier with the customer service at Family Toyota of Burleson! Everyone I worked with was outstanding and I will definitely refer them to my friends and family and will go back! Thank you! More

A solid 4.8 out of five stars Purchase Day: Our sales guy was Richard Creek, Awesome! He was so busy and bent over backwards to accomplish our purchase in a timely manner. I thin Purchase Day: Our sales guy was Richard Creek, Awesome! He was so busy and bent over backwards to accomplish our purchase in a timely manner. I think they need additional people to help in final out the door prep. Our finance guy was Omar Eljazouli, I understand the need to sell the warranty but felt there was a hint of the rehearsed company speech and guilt after not purchasing that I would change. Return for Tint: I returned a week later to get tint done by Terry, he was very nice and did a great job. When I drove up to the Service intake area everybody was very nice, fast and helpful especially Dolores Salazar who kept tabs on me and my car! After my tint my salesman Richard noticed my car needed washing and took it himself and washed and dried it! Call: My husband called about 3 days after purchase to inquire if we could purchase running boards from them at the same price another area Toyota Dealership was willing to sell them for, he spoke with Derrick Mickens. Derrick was very nice during our purchase but during this phone call didn't seem to have either the time or desire to find out if they would match the price, his reply was that we'd have to ask the parts department, and that was the end of the call. We ended up buying the running boards from a California Toyota dealership for half the price of our local dealers. Overall we were pleased with our buying experience, we felt like we got a fair price on our new vehicle and loved our salesman Richard Creek!!! More

Purchase of 2012 F150 Upon arrival at dealership, we received a very friendly greeting from Sierra Mickens. Our sales person was Cody Carlson. He was a very friendly and Upon arrival at dealership, we received a very friendly greeting from Sierra Mickens. Our sales person was Cody Carlson. He was a very friendly and helpful team member for this dealership. His attitude was great and was also very knowledgeable in his field. Christina Mickens did an inhouse customer review with us. She was very pleasant and friendly as well. Derrick, the floor sales mgr greeted us with some iced coffee from Starbucks, and made us feel right at home. He offered his services to us and said Cody is the man to buy a vehicle from. This dealership has the perfect name, Family Toyota of Burleson. They all work together as a family and treat you, the customer, as if you are part of their family. The building is new and clean and the awesome mural you see as you walk in the front door is very unique. More

Purchase of a Toyota Tundra Derrick is a people person, his customer service is truly a rare quality that you find in this day & time. When we had a slight problem Derrick was im Derrick is a people person, his customer service is truly a rare quality that you find in this day & time. When we had a slight problem Derrick was immediately calling us & kept us updated with parts on order & service work that needs to be done. We have never met a person more resolved to give great great customer service. We will be long term customers & expect to purchase more & have service with Family Toyota as well as highly recommending them to our family & friends. Truly a great experience. More

I'm very pleased! Family Toyota of Burleson is great, they are all professional and skilled and always get me fixed up at a reasonable price. I would recommend them to Family Toyota of Burleson is great, they are all professional and skilled and always get me fixed up at a reasonable price. I would recommend them to anyone needing repairs or looking for a new ride. Thanks, Family Toyota of Burleson! More

Freindly Service, Family Atmosphere The moment we pulled into the dealership, we were welcomed by Tyler. He showed us around to the used cars, and even printed out a list of their availa The moment we pulled into the dealership, we were welcomed by Tyler. He showed us around to the used cars, and even printed out a list of their available cars in our price range. After very patiently showing us the cars we were interested in (a few even being in the service center) we picked out two to test drive. Tyler was very attentive, and informational, but also very down to earth. We felt really comfortable with the whole experience, which is quite a novelty in car shopping. After deciding on the car we were most interested in, we were still on the fence about really going for it. Tyler and his Managers allowed us to take the car home for a 24 hour "test" to see if it was the absolute right choice. Absolutely worth the drive from far north Dallas to Burleson! We came in the next day, ready to sign the paperwork, and take home our new car for good. Tyler and Kevin made the whole process simple, clear-cut, and easy, even with several options available for financing. We did not feel any pressure to buy what they wanted to sell us, and really felt like we were family. We will definitely tell everyone we know to go see the family at this dealership for a truly refreshing way to buy a car. More

Most awesome Experience Dropped by on a whim as we needed a car, but didn't know we were going to get one. Wow! Awesome experience & got a car that we love. Best ever! Mann Dropped by on a whim as we needed a car, but didn't know we were going to get one. Wow! Awesome experience & got a car that we love. Best ever! Manny Jimenez & Greg Wyrzykowski were awesome. No words to describe the experience except we will be customers forever!! More