Family Toyota of Burleson

Service department is lacking. I called and made a service appointment for my 2014 Toyota Avalon. I show up on time the day of the appointment to find out that "there is no record I called and made a service appointment for my 2014 Toyota Avalon. I show up on time the day of the appointment to find out that "there is no record of my appointment". I was told that I would be "fit in" without any kind of delays. After waiting for 45 minutes I was finally greeted by the person that I had actually made the appointment with, asking how long I had been there. I waited over an hour to get a 15k service (tire rotation). I didn't wait for a car wash or vacuum because "it was backed up". My time is important. I called and made an appointment so I could get in, get out, and get on with my day. This is unacceptable. More

Excellent Service, Great Deal My family was looking for a new Highlander to add some additional seats to the family car, and I was connected to Family Toyota through the USAA car b My family was looking for a new Highlander to add some additional seats to the family car, and I was connected to Family Toyota through the USAA car buying service. They were up front, transparent and competitive in their pricing. I shopped around for months and kept coming back to them after they beat the other dealerships over and over. On the day of purchase, their service was top notch and their facility is beautiful. All the staff were friendly, and I would highly recommend them. More

Used Car Purchase I had a great experience at Family Toyota of Burleson. I completed an online credit application and within 30 minutes or less I got a call. I got appr I had a great experience at Family Toyota of Burleson. I completed an online credit application and within 30 minutes or less I got a call. I got approved and picked the car I wanted all online. The next day I went in and talked to Josh(salesman) and Mark (financier).I was in and out within 2hours. They didnt try to talk me into anything that I didnt want. They are truly a family oriented business. Thank you so much. A. Jackson More

Awesome I was able to buy my 2015 Toyota Corolla. It is the best car in the world. Manny was able to help me and take care of me in order that I had everythin I was able to buy my 2015 Toyota Corolla. It is the best car in the world. Manny was able to help me and take care of me in order that I had everything I needed to make the most informed decision when it comes to car buying. More

A laid back family-friendly place; fantastic experience! My wife and I leased our first "family wagon" from Family Toyota of Burleson, and it was a fantastic buying experience. The team here went miles out o My wife and I leased our first "family wagon" from Family Toyota of Burleson, and it was a fantastic buying experience. The team here went miles out of their way to keep us comfortable throughout, and we never once felt neglected or rushed. Skeeter (our sales consultant) looked to our every need and didn't push us, rush us, or make us feel rushed into a sale. I would highly recommend them to friends or family, and intend to revisit them at the end of my lease. Thanks Family Toyota of Burleson, and thanks Skeeter! More

Very Pleasent Experience After shopping around before buying a car my wife and I can say without any hesitation that Family Toyota of Burleson is your best option at the Metro After shopping around before buying a car my wife and I can say without any hesitation that Family Toyota of Burleson is your best option at the Metroplex if you want a Toyota. We went all the way from Dallas but it was worth it. Ask for Jeff Raim, he is a real professional, polite and honest man which is exactly what you need when buying a car. Thank you Jeff! More

Great Customer Service/Honest Sales People Buying a car is a stressful process... But not at Family Toyota. We did our research ahead of time and knew the type of car we wanted and the price ra Buying a car is a stressful process... But not at Family Toyota. We did our research ahead of time and knew the type of car we wanted and the price range we were willing to spend. The sales staff never tried to "talk around" what we had found or up sell us into a vehicle we didn't want. And Finance worked with us to get us the payments and coverage that were right for us. Best car buying experience ever. We HIGHLY recommend Family Toyota! More

Great service! I'm very pleased that I chose Family Toyota to purchase my first car. While being a bit nervous and unsure of what to expects, the car buying process I'm very pleased that I chose Family Toyota to purchase my first car. While being a bit nervous and unsure of what to expects, the car buying process was a breeze. The atmosphere at Family Toyota is very family oriented. Richard is great! He was very welcoming and patient throughout the entire time. He's also a funny guy; my family enjoyed his stories. Mark is awesome! He thoroughly explained the financial options and answered all questions I had. I wasn't rushed or pressured into anything. I definitely recommend this dealer to everyone! More

Great experience and great car! I visited the dealership to purchase a used vehicle. Tammy presented me with multiple options and I felt the freedom to choose the most appropriate p I visited the dealership to purchase a used vehicle. Tammy presented me with multiple options and I felt the freedom to choose the most appropriate purchase for me. There was not pressure. The sales associate and manager gave me the information I needed to make the best choice. I appreciate their help immensely! More

Best experience at a dealership EVER! Visited to look at trucks, although no rush to purchase immediately. Extremely pleasant and courteous staff. Tyler was a great salesman. No hounding o Visited to look at trucks, although no rush to purchase immediately. Extremely pleasant and courteous staff. Tyler was a great salesman. No hounding or haggling! Will def go back to Family Toyota! More