Family Toyota of Burleson

Family Toyota of Burleson Changed My Attitude Car shopping is my absolutely my least favorite thing to do in the world. I do not like overbearing, aggressive sales people trying to make a sales qu Car shopping is my absolutely my least favorite thing to do in the world. I do not like overbearing, aggressive sales people trying to make a sales quota deadline regardless of how the purchase may impact my finances or whether the vehicle even meets my needs. I had recently accompanied my teenage daughter to just about every car dealership in the DFW area and remembered exactly why I hate going to dealerships so much. I could write a whole page on the “tricks” we were subjected to at other dealerships in an attempt to get us to buy a new car at a high interest rates or a whole page on the time we wasted, but I would rather write about the wonderful experience and how surprised I was by Family Toyota of Burleson. Our salesperson was Shawn Creek and he took the time to ask a lot of questions to make a suggestion on the right vehicle to meet my needs at a price that was within my budget, and worked to get me the best deal for a payment I could afford. He made suggestions like getting the leather installed on a model that was not as expensive, and I ended up with the exact car I wanted, inside and out, at a price I could afford, with no pressure, and a totally pleasant experience. The finance department allowed me to drive the car home while they worked on the financial aspect (since the banks were closed) and came up with the same interest rate I was promised even though they ended up going through another lending source. I was impressed that my time was valuable to them, and they did all the work without me having to be there. I have bought four brand new vehicles in my life, and this sale by FAR, was the easiest and most pleasant experience. Not to mention, I love my new Camry! When I came back to get the leather installed, a rent car was waiting and ready for me, and I was out in 10 minutes. When I picked it up…it was beautiful and I was out in 10 minutes! I love Family Toyota of Burleson! The facility is great, everyone that works there is pleasant from the door greater to the manager and everyone in between. You have changed my attitude about car shopping… Thank you guys! More

Family restores the FUN to buying a vehicle! Two new vehicles when we were hoping for a used truck with low miles! Thanks to Michael Boles (Rock Star), Jeff Raims (Wisdom in a glass box), and way Two new vehicles when we were hoping for a used truck with low miles! Thanks to Michael Boles (Rock Star), Jeff Raims (Wisdom in a glass box), and way to many others to mention. If it makes you feel better about reading a review, I also just recommended this super-team to my own family. We've never had a better experience with a dealership and we plan on keeping this relationship for years to come! More

Very helpful team. Greg was great to work with. He answered all of our questions and it was very evident he has a great deal of knowledge about Toyota vehicles. Greg was great to work with. He answered all of our questions and it was very evident he has a great deal of knowledge about Toyota vehicles. More

EXCELLENT! Everyone was friendly, not pushy, and patient as we took a couple of days to decide. They explained everything from different financing options to ca Everyone was friendly, not pushy, and patient as we took a couple of days to decide. They explained everything from different financing options to car functions. I would highly recommend this dealership to everyone! Nikki, Richard, Josh, and everyone else we worked with were so helpful and patient! More

Friendly, Helpful, Knowledgeable Staff Purchasing my vehicle at Family Toyota was like night and day compared to other dealerships I've worked with. The staff was friendly, not pushy whatso Purchasing my vehicle at Family Toyota was like night and day compared to other dealerships I've worked with. The staff was friendly, not pushy whatsoever, very knowledgeable, and beyond helpful. The level of transparency, alone, was such a refreshing change. The staff took their time to explain each and every little thing involved. Josh Tackett, in particular, took great care of us! Thank you, Josh, for helping us drive home in our dream car. We will definitely return to Family Toyota for our next purchase. More

Excellent Customer Service Greg has been a GREAT help in my search for a new vehicle. He always comes out to greet me and ask how him can help. Still working with him and hope Greg has been a GREAT help in my search for a new vehicle. He always comes out to greet me and ask how him can help. Still working with him and hope to finalize a deal. I would recommend him to friends looking for a new vehicle. More

Felt like family! Honest and friendly staff - no pressure. From the start, Alison welcomed us and showed us exactly what we were looking for. She was very patient and helpful while we test drove several vehicl From the start, Alison welcomed us and showed us exactly what we were looking for. She was very patient and helpful while we test drove several vehicles. She even brought us snacks and drinks (as we had not had lunch yet!) Everyone we met (Derrick, Omar, Nick) was super friendly and took the time to find answers to our questions. Omar was happy to explain all the financial details. Felt like we got a great deal and are so happy with our purchase! The entire team made it such an easy, no stress afternoon; the first pleasant car-buying experience I've had. Really like the way they run their business. We will be back and will definitely recommend Family Toyota of Burleson to all our friends! More

Overall easy and amazing Tammy was great.. She showed me the cars I wanted at a price I could live with. Nikki in financing was truly amazing, helped me every step of the way Tammy was great.. She showed me the cars I wanted at a price I could live with. Nikki in financing was truly amazing, helped me every step of the way More

My Experience buying a used Chevrolet I have purchased about 20 cars in may lifetime, never a better experience than at Family Toyota of Burleson, with John Carroll and the entire staff! I have purchased about 20 cars in may lifetime, never a better experience than at Family Toyota of Burleson, with John Carroll and the entire staff! I picked the 2012 Chevrolet Equinox out online, contacted John, test drove and agreed to look over all the paperwork that John offered to support the pricing and quality of the vehicle. The CarFax is wonderful ! I agreed to buy the car. OK, now comes the finance/title/warranty experience.... the expected hard sale right? Nope. Omar was great to deal with and continued the wonderful, comfortable experience. Derrick and Faheem checked on my wife and I as we waited for the car to be detailed in make ready even though it already looked brand new. I even bought some locally made salsa from Christina and Anita in service and it is great! Janet at the front desk always had a big smile for us each time we came in. FTB is setting a new standard for auto purchasing.....I highly recommend Family Toyota of Burleson ! More

This is place is like family! Tyler was very friendly and available. He worked at getting us the best deal and made sure we were completely satisfied. We got to test drive several Tyler was very friendly and available. He worked at getting us the best deal and made sure we were completely satisfied. We got to test drive several tracks until we found the right one. The process was easy and done in a matter of no time. Will get my next vehicle from this Toyota dealership and dealer! More