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Family Toyota of Burleson - Service Center

Burleson, TX

5.0
956 Reviews

956 Reviews of Family Toyota of Burleson - Service Center

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February 29, 2024

Rich was very friendly and provided us with a quick car inspection. We will be back! More

by babcockkl
Recommend Dealer
Yes
Employees Worked With
Janet Hembey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich
Apr 13, 2024 -

Family Toyota of Burleson responded

We appreciate your kind words about our team at Family Toyota of Burleson. It's good to hear that the car inspection was done efficiently. We look forward to serving you in the future.

February 28, 2024

Second service with the dealership outstanding service. Thank you I travel from Austin because I trust the level of service that Family Toyota delivers. More

by Turbo4247
Recommend Dealer
Yes
Employees Worked With
Jared Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Family Toyota of Burleson responded

We appreciate your trust in Family Toyota of Burleson and traveling all the way from Austin for our services. It's an honor to ensure your vehicle is well maintained. Thank you very much.

February 28, 2024

Lonnie was super helpful, informative and friendly during the entire process. He told me what I actually needed and advised me on options that I could hold off on until my next scheduled maintenance. I grea More

by Kenny L
Recommend Dealer
Yes
Employees Worked With
Lonnie
Apr 13, 2024 -

Family Toyota of Burleson responded

Your appreciation for our team member's honesty and transparency is gratefully received. We always aim to build trust at Family Toyota of Burleson, guiding customers honestly through their options. Thank you for recognizing these values in us with your kind review.

February 25, 2024

Family Toyota has exemplary customer service. I would not take my care any place else! More

by Connie.guinty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
Feb 25, 2024 -

Family Toyota of Burleson responded

We appreciate this feedback about Family Toyota of Burleson's customer service. We look forward to continuing to meet your vehicle needs in the future.

February 24, 2024

Ava was the absolute best service adviser I have ever worked with. She went over and above the moon to help me with my car. She should receive a commendation and a raise for a job exceptionally well done More

by Lindabrandtlpc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ava
Apr 13, 2024 -

Family Toyota of Burleson responded

Your compliments towards our team at Family Toyota of Burleson are highly appreciated. Reflecting these kinds of experiences is something we continually strive for. Thank you for your feedback.

February 23, 2024

The service was in the time quoted. I am very satisfied with the amount charged and service which I received. More

by indiegear@me.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Sutherland
Apr 13, 2024 -

Family Toyota of Burleson responded

Thank you for choosing Family Toyota of Burleson. We appreciate you recognizing our timely service and fair pricing. Your satisfaction is important to us.

February 23, 2024

Chad was my service advisor, and he was excellent. Both professional and personable. My Avalon runs like a top and came back to me sparkly clean. The customer service lobby was great. Clean, roomy, co More

by sandylacer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad — Service advisor
Feb 23, 2024 -

sandylacer responded

Chad was my service advisor, and he was excellent: Both professional and personable. My Avalon runs like a top and came back to me sparkly clean. The customer service lobby is great! Clean, roomy, and comfortable along with large wall-mounted tvs, fresh coffee, pop corn, and plenty of vending machines. There is even a friendly, kind conversationalist customer service rep who walks around chatting w/ waiting clients (I, unfortunately, did not ask her name). If one has to wait while having their vehicle serviced, Family Toyota of Burleson’s Service dept/lounge is the place to do it👍. This was my first visit/experience with the service dept. From this point forward, without hesitation, I will drive the 45-60 minutes from far n/w Fort Worth to have my vehicle serviced at Family Toyota of Burleson! 5 stars all the way👍

February 17, 2024

The wait was long but the amazing customer service made up for it! Thank you Lonnie G for being so great!! More

by mkeita0822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie G, Corliss
Apr 13, 2024 -

Family Toyota of Burleson responded

Thank you for sharing your review! We are happy to know that you enjoyed working with our team. Let us know if there is anything else we can help you with. Family Toyota of Burleson welcomes you back!

February 13, 2024

This dealership is the best for service or sales anything you need you can guarantee they will take care of you, Cristian is there to help with anything you need. I went in there for service and helped me wi More

by Chadwick
Recommend Dealer
Yes
Employees Worked With
Cristian Berumen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Family Toyota of Burleson responded

We appreciate your kind words at Family Toyota of Burleson. Our team, particularly in the service department, is always ready to assist with issues like those you experienced with your radio. Your recommendation means a lot!

February 12, 2024

Manny in sales keeps us coming back! Ava in Service keeps us liking the service department! More

by Trudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ava
Apr 13, 2024 -

Family Toyota of Burleson responded

We appreciate your feedback about our team at Family Toyota of Burleson. It's good to hear that you're satisfied with the work they do. We'll keep providing top-quality service and sales support.