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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
2,115 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 2,115 reviews

September 04, 2025

They were very good and met my needs in purchasing a vehicle. Excellent customer service. More

by ZENEIDAALAMO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your great review! We’re so glad to hear that our team was able to meet your needs and provide excellent customer service during your vehicle purchase. It was a pleasure working with you, and we truly appreciate your support. Enjoy your new vehicle, and don’t hesitate to reach out if you need anything!

September 01, 2025

Quick and easy. No shenanigans. Helped me find the truck I wanted at the (reasonable) price I was looking to pay. More

by KEVINAGROSS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
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Sep 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Kevin, Thanks for the great review! We’re glad to hear the process was quick, easy, and straightforward — just the way it should be. It’s awesome that we were able to help you find the right truck at the right price. Enjoy your new ride, and don’t hesitate to reach out if you need anything in the future!

September 01, 2025

Our Service Advisor was very thorough and helpful. Tired we’re scheduled to be rotated and Vin provided guidance about our next set of tires. More

by Rick B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vin?
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Sep 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Rick! It's great that the tire rotation was taken care of and you received valuable advice for your next set of tires. We appreciate your trust and look forward to assisting you again in the future!

August 31, 2025

Repair work done was excellent and they detailed the car as well. Everything went smooth with insurance company paying for the damage also. More

by LIKES2READ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ ????
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Sep 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We're glad to hear that the repair work met your expectations and that you were happy with the detailing as well. It's great to know the process with the insurance company went smoothly. We appreciate your trust in us and are here if you need anything in the future!

August 26, 2025

It was an excellent experience. It took longer than we anticipated, almost four weeks. We are happy with work done to repair our Honda odyssey dents. More

by Ntv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience with us! We're so glad to hear you're happy with the repair work done on your Honda Odyssey. While we understand the process took a bit longer than expected, we truly appreciate your patience and trust in our team. If you need anything in the future, we’re always here to help!

August 25, 2025

Very comfortable with sales and service departments attention to detail Service department always delivers on time More

by MPGOLFPRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken kovack
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Aug 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We're so glad to hear you feel comfortable with both our sales and service teams. Attention to detail and on-time service are top priorities for us, and it’s great to know we’re meeting your expectations. We truly appreciate your continued trust and look forward to serving you again!

August 21, 2025

Great experience! Everyone was friendly, knowledgeable, and made the entire car buying process smooth from start to finish. Highly recommend this dealership! More

by Cwalsh798
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the fantastic review! We're so glad to hear you had a smooth and enjoyable car buying experience with us. Our team works hard to make sure every customer feels welcomed and informed, so your feedback means a lot. We truly appreciate the recommendation and hope you're loving your new vehicle!

August 19, 2025

I’ve bought allot of vehicles in my lifetime so far and dealt with many different dealerships but through all of them Faulkner by far outranks them all, it’s not even close it’s a blow out! More

by DENNISCAMERON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Bonifazi
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Aug 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Dennis, Wow – thank you for the incredible compliment! We’re truly honored to hear that your experience with Faulkner stood out among all the dealerships you've worked with. Your trust means everything to us, and we're thrilled we could deliver the kind of service that made such an impression. If there's ever anything more we can do for you, just let us know – we're always here to help!

August 17, 2025

Have had great customer care and been loyal customer for 4.5 years with this dealership with some pros and cons with latest service: Pros: Ease of scheduling appt Prompt diagnosis/service/repairs Fri More

by pittsloan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for being a loyal customer over the past 4.5 years—we truly value your continued trust and support. We’re glad to hear that you had a positive experience with scheduling, prompt service, and our friendly staff during your recent visit. That said, we sincerely apologize for the inconvenience you experienced regarding the loaner vehicle and the car wash. We understand how frustrating it can be, especially with the distance you travel to visit us. While our current loaner policy is tied to warranty status, your feedback is important and has been shared with our management team as we continually evaluate ways to better serve all our customers—regardless of vehicle coverage. Regarding the car wash, you’re absolutely right—our goal is to deliver a complete and satisfying service experience, and it sounds like we missed the mark here. We appreciate you bringing it to our attention, and we’ll make sure it's addressed with our team. Your feedback helps us improve, and we hope to better meet your expectations on your next visit. Please don’t hesitate to reach out if there’s anything more we can do.

August 17, 2025

Work completed on time. Clear indication of cost Good coordination with insurance Good quality of work More

by HEMANTRATHOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Hensel
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Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review! We're glad to hear the work was completed on time and met your expectations. It's great to know our team provided clear communication, coordinated smoothly with your insurance, and delivered quality results. We appreciate your trust in us and look forward to helping you again in the future!

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