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Faulkner Buick GMC West Chester, INC.
West Chester, PA
2,083 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC!
Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 2,083 reviews
July 29, 2025
Faulkner provides great service and affordable efficiency. Very professional and helpful. I highly recommend Faulkner for your repair and service needs. efficiency. Very professional and helpful. I highly recommend Faulkner for your repair and service needs. More
by Jharrisaalm0716
Verified CustomerEmployees Worked With
Vincent and Vic
July 29, 2025
They where good sales people they took care of me they let me drive 🚗 the truck by mine self they let me drive 🚗 the truck by mine self More
by GREGG. J. EVOLI
July 28, 2025
Answered all my questions and worked with me through all of the purchasing steps relatively quickly. of the purchasing steps relatively quickly. More
by k.curciorn
July 26, 2025
It was great, I got what I wanted and what I was willing to pay for. The real thing, for me was that I was treated like a person. I feel good about the deal. I plan to buy one more vehicle in my life, and to pay for. The real thing, for me was that I was treated like a person. I feel good about the deal. I plan to buy one more vehicle in my life, and Faulkner just might that dealership. In about four years. More
by KJAZE1
Employees Worked With
Adam Johnson
July 26, 2025
Excellent personnel very happy to assist with every issue. Answer all questions. They definitely go the extra mile. I can’t say enough positive about Adam as well as everybody that contributed to our p issue. Answer all questions. They definitely go the extra mile. I can’t say enough positive about Adam as well as everybody that contributed to our purchase. We are extremely happy with the vehicle. More
by JSTETLER10
July 25, 2025
Polite and timely service and excellent communication to customer. Very satisfied and highly recommend other to utilize Faulkner GMC for service needs. . customer. Very satisfied and highly recommend other to utilize Faulkner GMC for service needs. . More
by kevinleebell
July 25, 2025
I was very pleased with the dealership and everyone there. They answered all my questions with no problem. I would recommend the dealership to anyone who wants a GMC there. They answered all my questions with no problem. I would recommend the dealership to anyone who wants a GMC More
by Dinoulisg
Employees Worked With
July 24, 2025
Very accommodating and a pleasure to do business with. Enjoyed meeting everyone at the dealership. Enjoyed meeting everyone at the dealership. More
by BILLDWYER3
July 23, 2025
Very professional everything went smoothly very good relationship with Vince, the service writer, and the service technician relationship with Vince, the service writer, and the service technician More
by DONEDWARDS1
Employees Worked With
July 22, 2025
I was mildly disappointed with my overall visit to the Faulkner Westchester service department. I had phoned and set up an appointment. I informed the person who took my call that I had an appointment w Faulkner Westchester service department. I had phoned and set up an appointment. I informed the person who took my call that I had an appointment with my sales rep at 10:00 the morning of my pick up. (I dropped the car off the night before.). I asked her if it would be possible for my car to be finished by 11 o'clock. After some back-and-forth, she asked "someone else" who told her that since my car was only about three years old, it should not be a problem. I reiterated that I had the appointment and would be finished by 11 and wanted to pick up my car by then. Apparently that message did not get on the service order as when I went to the service center upon completion of my appointment, the service representatives looked dumbfounded, as if they had never heard such a thing before. They explained that the person who took the call was located at central call center and not within the dealership. As a long-standing (10-year) customer of Faulkner Buick in Westchester, I was very disappointed that my request was not noted nor granted. It would seem to me that if a customer calls to set up a drop off appointment, and states when he wants the car return returned, such a notation should be made on the service order. To say that I was disappointed would be an understatement. Additionally, I lease my car. I purchased the extra oil changes. I was charged for the oil change. For some reason and some gobblegook explanation, Service representative told me it had expired, or they had switched programs, and there was nothing they could do about it. Once again, to say that I was disappointed would be an understatement. I did pick up my car at 5:45 that afternoon, and the service representative was very pleasant. The car was done as I expected. However, I think something needs to be done with the communication from the call center to the dealerships. As well as a customer as paid for extra oil changes on a lease, that should be able to be seen by the service representatives. More
by JIMDUEY
Employees Worked With
