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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.7
2,116 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 2,116 reviews

December 01, 2023

Everyone is personable and professional that I speak with each time I’ve been at this dealership. The waiting area is large with plenty of terminals to plug into and the waiting times are pretty much in the More

by PKFRANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, PKFRANK! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

December 01, 2023

Leslie is always a pleasure to work with and the dealership is always fast and performs great quality work. More

by Brian B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Brian! If there is anything else we can do to help just let us know! Have a great day!

December 01, 2023

Ok N0 I don't want to say any more word's Oil Firenze ksi rjhf you More

by CHIPSEYDEL
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for rating us!

November 30, 2023

John has a great team that makes a newcomer like myself, feel very welcomed but not pressured. More

by FCACACE1
Recommend Dealer
Yes
Employees Worked With
Bryant Pullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryant Pullins
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Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience. Congratulations and welcome to our family!

November 30, 2023

Hi I came in to address warranty issues but was told they were not covered. More

by JDD1951
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for the review, JDD! We apologize that your issues were not covered under warranty. If you would like to discuss anything more, please reach out to us at (610) 492-7109. We appreciate your feedback.

November 30, 2023

Service was spot on and quick Impossible This supporters on annoying The survey was going so well until now More

by RichCavanagh
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind review, Rich! We apologize if you feel our review process is overwhelming.

November 29, 2023

Great to work with. They go out there way to service you And always there for you when you need them More

by ANDERSONJP
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Bonifazi
Report | Print
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hi ANDERSONJP. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

November 29, 2023

Inexperienced staff Constant feeling that I'm not being told the truth I firmly believe that I am being lied to on actual repairs vs warranty and that my best interests are being compromised Incompetent ma More

by Mikeclark10
Recommend Dealer
No
Employees Worked With
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (610) 492-7109 so we can learn more and work to make this right!

November 29, 2023

Mike, John and Perry were great to work with. They got what we wanted and they make it so easy to get the deal done. More

by ANDERSONJP
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, ANDERSONJP! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

November 29, 2023

Dealer lied about details of vehicle. And then tried to charge us for complimentary oil change. More

by electrogump81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
Report | Print
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Electrogump, we are sorry to learn you weren’t satisfied with our dealership. We’d like to know more about your situation so we can help. Please feel free to call us at (610) 492-7109 and ask for a manager so they can understand your situation. Thank you for your feedback.

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