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Faulkner Buick GMC West Chester, INC.
West Chester, PA
1,355 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC!
Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,355 reviews
June 17, 2018
new 2018 Canyon Brett worked to get me the deal I could afford (again). He is great to deal with, no pressure. This is the third new vehicle purchase I have made from Brett worked to get me the deal I could afford (again). He is great to deal with, no pressure. This is the third new vehicle purchase I have made from Brett at Faulkner GMC. Karl is also extremely helpful and knowledgeable with the paperwork. More
by DAVE
Verified Customer
Helpful June 15, 2018
Jim Keyser is just wonderful. Came in for a recall on my air bags. Jim was caring and just great as usual. Watching some team members and it makes you feel great as they care. The Came in for a recall on my air bags. Jim was caring and just great as usual. Watching some team members and it makes you feel great as they care. They come out and update you s to their findings and they explain what things mean. I have never had a bad service experience. More
by a.orner
June 14, 2018
Excellent Service Car inspection and oil change, tire rotation. Had me in and out in 1 hour.... Only disappointment is that they did not wash car which they usually d Car inspection and oil change, tire rotation. Had me in and out in 1 hour.... Only disappointment is that they did not wash car which they usually do.... More
by PHIL32K
Employees Worked With
Tony Mazzola, Jack Platt
June 11, 2018
Great! Service has always been very timely. Service Manager James Keyser always in detail the work being done and gives estimated time. James is very helpful Service has always been very timely. Service Manager James Keyser always in detail the work being done and gives estimated time. James is very helpful. More
by ERM207
Employees Worked With
James Keyser
June 11, 2018
Great Service I am always pleased with the service I receive from Faulkner. I also appreciate your interest in customer satisfaction, and I thank you. Thanks for I am always pleased with the service I receive from Faulkner. I also appreciate your interest in customer satisfaction, and I thank you. Thanks for caring. More
by MACBRICE
Employees Worked With
June 07, 2018
Great Service Saved me time by combining service and body shop in the same visit! Stand behind their work. Car looks brand new Great experience today. My dealer Saved me time by combining service and body shop in the same visit! Stand behind their work. Car looks brand new Great experience today. My dealer of choice More
by BAUER810
Employees Worked With
Dave Neuhof, James Keyser
June 06, 2018
Bumper repair and recall Faulkner earned a 6 out of 5! My bumper repair looks awesome. I couldn’t be happier with the results. They went above and beyond to make it right. Sta Faulkner earned a 6 out of 5! My bumper repair looks awesome. I couldn’t be happier with the results. They went above and beyond to make it right. Staff was friendly and courteous. Thank you!!!!! More
by KOVATJOA
Employees Worked With
Paul Johenning, James Keyser
June 06, 2018
Not happy I bought my truck four months ago and have had two issues already. I brought it in right at the three month mark with a check engine light on. The ser I bought my truck four months ago and have had two issues already. I brought it in right at the three month mark with a check engine light on. The service said they didn’t wanna cover the repair but eventually they did. I brought the truck in yesterday for oil change and asked the service guy if he could look at my steering problem. He said for 95$ he would. I said I bought the truck here four months ago and he said no warranty so I have to pay. I said that’s foolish so I said just do oil change. I went home and read up on the issue and apparently Ford has the steering issues. I bought some penetrating oil and sprayed the steering knuckle and it helped. The service people could of at least made a recommendation to me what it might be. They also never re-applied a new sticker to remind me of next oil change. Disappointed to say the least. More
by MYRONWILLIAMS370
Employees Worked With
Other Employees :
Paul Johenning, Jack Platt, Ted Donnon, James Keyser
June 06, 2018
Honest, caring, pleasant capable people As I noted above, these folks are honest, caring and professional. This is the second car I bought from them.it feels like you are dealing with a fami As I noted above, these folks are honest, caring and professional. This is the second car I bought from them.it feels like you are dealing with a family member and I am convinced that their treatment of me would have been the same had I actually been a family member. They have a good knowledge of their vehicles and don't try to over sell. Good luck finding a better experience. More
by Dr. Dick
June 05, 2018
Udpate Lease on Car The lease on the car my wife and I purchased 3 years ago from Brett was up. Brett and Karl did a great job with updating our lease. They are very easy The lease on the car my wife and I purchased 3 years ago from Brett was up. Brett and Karl did a great job with updating our lease. They are very easy to deal with and we had a great experience. More
by CCANCRO
