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Faulkner Buick GMC West Chester, INC.

West Chester, PA

4.6
1,951 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
Contact Dealership

705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,951 reviews

November 30, 2023

John has a great team that makes a newcomer like myself, feel very welcomed but not pressured. More

by FCACACE1
Recommend Dealer
Yes
Employees Worked With
Bryant Pullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryant Pullins
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience. Congratulations and welcome to our family!

November 29, 2023

Dealer lied about details of vehicle. And then tried to charge us for complimentary oil change. More

by electrogump81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
November 29, 2023

Mike, John and Perry were great to work with. They got what we wanted and they make it so easy to get the deal done. More

by ANDERSONJP
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, ANDERSONJP! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

November 29, 2023

Inexperienced staff Constant feeling that I'm not being told the truth I firmly believe that I am being lied to on actual repairs vs warranty and that my best interests are being compromised Incompetent ma More

by Mikeclark10
Recommend Dealer
No
Employees Worked With
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
November 29, 2023

Great to work with. They go out there way to service you And always there for you when you need them More

by ANDERSONJP
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Bonifazi
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hi ANDERSONJP. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

November 28, 2023

Clean, on time, and courteous. Service was complete, answered my questions and always helpful, easy More

by TODDCLEARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

November 28, 2023

So far as many times, as I have gone there I never had a problem with anyone, and Leslie Hurst treat me with respect and she is kind and honest. More

by jasjys82
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 28, 2023

My wiper blades were covered by warranty. The service was very quick, I was there only about 1 1/2 hours. More

by MAUREENLUBAS
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle, Maureen. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

November 28, 2023

Service was quick and done with skill. Described the problem so we understood We appreciate it being fixed. More

by WCHCOACH
Recommend Dealer
Yes
Employees Worked With
Sorry. Don't remember
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

November 28, 2023

Second time purchasing a new vehicle from Faulkner and Brett. Very professional experience. I would recommend Faulkner to all new car purchasers. More

by hjcarp4
Recommend Dealer
Yes
Employees Worked With
Brett Paden
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review, hjcarp! We are glad to hear that you had a great experience and found our team to be professional. We appreciate your feedback and hope to serve you again in the future.

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