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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,571 Reviews

1,571 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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June 08, 2024

I have been buying here for years. Always a great experience. Will continue to buy and service my vehicle here. More

by JENNIFERMINGIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Jennifer! Please let us know if we can do anything else to help!

June 07, 2024

I love Leslie. I have bought all my cars at faulkner and she has always been service lady. Always so helpful and responsive to my calls and questions. She’s an amaz More

by julieannagillespie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Julieanna, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

June 07, 2024

Dealer is always easy to schedule with and get needed /routine work done. Thank you More

by 34amandam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

June 06, 2024

The sales rep service was wonderful. When I found a headlight out he got it fixed. But the back light on the trunk I couldn't get it fixed when mentioned and found a squealing noise. I b More

by BERRYVONG666
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McQuiston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Berryvong! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

June 06, 2024

It is always a pleasure to work with Leslie. She is always pleasant and a good listener. More

by webarnette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

June 06, 2024

My car was in the shop due to an insurance claim. Faulkner was exceptionally professional both in communication and workmanship, unfortunately, I don’t recall the names of those I spoke with but I c More

by Susie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy bob
Jun 07, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

June 06, 2024

Exceeded expectations! Service Team was great throughout the entire process. I have no problem recommending them to friends and family More

by ANDREWCOOK140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Andrew! Please let us know if we can do anything else to help!

June 06, 2024

Have done deals with them before, very friendly dealership. Love Buick cars, so made the experience easier. More

by KJAKRAZY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryant Pullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Kja, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

June 06, 2024

The oil change went well in a timely manner. Excellent customer service from everyone I encountered that day. More

by eileenwe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us! If there is anything else we can do to help just let us know! Have a great day!

June 06, 2024

Really like the friendly and knowledgeable staff. They truly listen and complete services in a timely manner. More

by ANNAMARYPADILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Anna! We're always here to help if anything else comes up!

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