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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,636 Reviews
Call Service Center (610) 492-7109

1,636 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

Sort by
May 29, 2024

From beginning to end the process was easy and professionally handled. All around great job More

by POORBABY
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ellie Kerchner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it, thank you for the great review! We're always here to help if anything else comes up!

May 29, 2024

Waste of time, overcharge prices. ..that's why the warranty insurance don't cover their charges. More

by Cesar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024

Very friendly. Kept me well informed regarding service being done on car. Comfortable waiting area. Only complaint was the amount of time it took to be completed. More

by LEENEY1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Leeney! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

May 28, 2024

The people are very accommodating and try to be in constant contact with clients about vehicle status and personal comfort More

by Action
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Action! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

May 27, 2024

Been dealing with them for many years now and the service is always prompt and reliable. More

by doyle1342
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years!

May 26, 2024

professional, they listen, they explain, not pushy, so thankful for sales staff and maintenance overall a very good experience More

by LIWHITMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

May 25, 2024

Kid friendly, love the courtesy wash. Prices are inline with expectations. Brought my kids (6 & 4) and they had a blast. More

by Shawn M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

May 24, 2024

Great communication, comfortable waiting area, quality service. I have been happy with the team at Faulkner More

by MARKGNILSON
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Mark, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

May 24, 2024

They are very professional, kept me up to date on everything as work was bring done. I had master cylinder replaced as well as inspection, oil change and rotate tires and alignment. More

by SMACKLEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Smacklem! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

May 23, 2024

SLOW made me wait way too long for a simple task and didnt give me my change when i paid for it because you didnt have in in the register More

by BNICHOLSON4185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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