Faulkner Hyundai - Philadelphia
Philadelphia, PA
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I would highly recommend this dealership to everyone. They gave me a great price on my trade & worked with me so I could afford the vehicle really, really wanted. Thanks again to everyone that was a par They gave me a great price on my trade & worked with me so I could afford the vehicle really, really wanted. Thanks again to everyone that was a part of this. More
My husband and I had a wonderful experience at Faulkner Hyundai! I originally spoke with Steve while visiting the dealership with my mother, who had also purchased a car recently (a 2013 Hyundai Sonata). Hyundai! I originally spoke with Steve while visiting the dealership with my mother, who had also purchased a car recently (a 2013 Hyundai Sonata). I told him I was in the market for a used car, and that I would love a small SUV, but didn't think I could afford it. Steve asked me about my parameters and told me he'd keep an eye out for anything that came on the lot. A week or so later, he contacted me with a couple different options. We told him which one sounded right for us, and went to see the car (a 2011 Hyundai Tucson) the following weekend. While we were there, Steve was nothing but friendly, supportive, and very informative. I usually dread situations like these, because I hate high pressure, uncomfortable sales situations. This couldn't have been easier and more pleasant if I had planned it all myself! Steve made me feel very secure in my purchase, and explained everything thoroughly. I did not feel pressured into a sale, and I felt like he really listened to my questions and concerns. He sat with me for a long time in the car, showing me how everything worked, setting up my bluetooth, etc. I had to return to the dealership a week later to pick up an extra set of keys (my used car only came with one originally), and Steve came out to meet us in Parts and Services, helped us get what we needed, and was friendly as usual! I have absolutely no reservations in recommending this dealership for any car purchase you need to make! Wonderful, friendly service! More
Steven was very friendly and helped me get all information what i needed over the internet communication even before i came for test drive.After test drive final sale price was negotiated . Car of information what i needed over the internet communication even before i came for test drive.After test drive final sale price was negotiated . Car of needed color was not available (on Saturday), but on Tuesday i drove it home. Thanks Steven and Carlos More
Due to unforeseen circumstances, I went into Faulkner Hyundai-Philadelphia in the hopes of finding something reliable. I found much, much more! My sales rep was Alanna, and I cannot say enough WONDERF Hyundai-Philadelphia in the hopes of finding something reliable. I found much, much more! My sales rep was Alanna, and I cannot say enough WONDERFUL things about her. She was warm, friendly and upbeat. I had never purchased a car before but she made everything so simple and stress free. She really took the time to listen to my needs, as well as find out what I wanted in a car. She immediately started showing my cars that fell perfectly into what I was looking for. We test drove a couple of cars and I told her I loved the Elantra. She was extremely knowledgeable about the car and all of its features, the best part was she was NEVER pushy at all! I had a tight budget and she worked and worked until she got me the perfect car. I drove away that same day with a wonderful new vehicle and a great first car buying experience. The overall experience was so lovely. When you go in, be sure to ask for Alanna! You'll drive away extremely happy! More
My husband and I decided to stop at the dealership to just look because we needed to get a new car. We had no idea what we wanted or needed. Jim Rosa was helped us decide on the perfect car for Us. He as just look because we needed to get a new car. We had no idea what we wanted or needed. Jim Rosa was helped us decide on the perfect car for Us. He asked lots of questions and helped match us with the car would fit our needs. He was friendly but was not over pushy on trying to make the sale. The entire staff was super helpful getting us through the process. I have never purchased a car through a dealership before and they made the process easy and stress free. I would recommend Jim Rosa and the dealership to any of my friends and family looking for a new car. More
The dealer spent a great deal of time going over all the features of my new car and the options for additional services and plans. At the same time, they were respectful of my schedule and went ouf of their features of my new car and the options for additional services and plans. At the same time, they were respectful of my schedule and went ouf of their way to take care of the purchase in as expedient a manner as possible. Everyone was friendly and no "hard sell" tactics were used! Highly recommend. More
My hyundai Santa Fe developed a tapping noise in the engine at 20 k miles and after multiple trips to Faulkner for service I was told there was no noise and the vehicle was operating normal. I finally r engine at 20 k miles and after multiple trips to Faulkner for service I was told there was no noise and the vehicle was operating normal. I finally requested an evaluation by the Hyundai rep who acknowledged the issue and the engine tappers were replaced. Now at 33k the same noise has returned. I took my vehicle in for service and was told the noise is barely noticeable. I sent an email to Tom(service manager) and he suggested that I bring my vehicle and leave it overnight. I explained to Tom that this is not a when the vehicle is cold issue and since I do not want to waste my time again I requested an appointment with the Hyundai rep. This was about 2 months ago and I have not heard from Tom. It is very frustrating to deal with a service department that continues to tell you a noise does not exist. I also posted my last experience with this issue and Dealer Rater exercised its right to delete the very factual negative review. More
Jonathan Palmisano does their internet sales and is excellent. We completed the details through email and phone calls and all I had to do was pick up my 2 new Elantras. Jonathan actually drove 20 miles excellent. We completed the details through email and phone calls and all I had to do was pick up my 2 new Elantras. Jonathan actually drove 20 miles to pick my wife and I up. Carlos in finance was also very good. He offered me extended protection and moved on when I declined. He was not pushy or hard sell. They gave me what I wanted at the agreed upon price. No bait and switch and no "magic numbers". Will the salesman who helped us in the showroom was very nice as well. He took the time to review all the guides and always was eager to answer any questions. I would recommend the Faulkner Hyundai team to anyone who asks. These two cars are my 6th and 7th Hyundai's and this was by far the best dealer I have ever used. They are a pleasure to do business with and treat you like a friend. More
I give a 5 star review to Steven for the service I got when I went to lease my new Hyundai Tuscon. He went above and beyond making sure I was happy. I would recommend Steven and Faulkner to anyone . when I went to lease my new Hyundai Tuscon. He went above and beyond making sure I was happy. I would recommend Steven and Faulkner to anyone . More
I found Mike to be very friendly and knowledgeable. He thoroughly went over all the features of the car and was very cooperative in the negotiation process. thoroughly went over all the features of the car and was very cooperative in the negotiation process. More