Faulkner Nissan Jenkintown

Worst car ever I will never good back to this dealership was sold a used 2012 Nissan Altima that had existing problems. Took the car to a different Nissan dealershi I will never good back to this dealership was sold a used 2012 Nissan Altima that had existing problems. Took the car to a different Nissan dealership to get looked at and was given a sheet full of problems. Took it back to Nissan and they did not believe what the other dealership said about the car. Long story short my car broke down on the side of the road had to get it towed to a different Nissan dealership and pay $575 because Faulkner said they would not fix it after only having my car for 6 weeks. NEVER GOOD HERE. All they want is your money and once u sign with them YOU ARE STUCK!!!!!! More

My mind has been changed I had an issue with the service dept. the manager called me we met and he has addressed all my issues to my satisfaction and it was a pretty good expe I had an issue with the service dept. the manager called me we met and he has addressed all my issues to my satisfaction and it was a pretty good experience More

DO NOT USE Faulkner Nissan DEALERSHIP in Jenkintown Pa. Have been going to this dealership since 2009. Our whole family has purchased or leased Nissan's from them. We love Nissan but will now look for a dif Have been going to this dealership since 2009. Our whole family has purchased or leased Nissan's from them. We love Nissan but will now look for a different company for our cars. Unfortunately service over the past few years has really become non -existant. From horrible computer systems, waiting for hours before someone updates you while waiting, to service reps who act like you are a hassle if you ask questions. Today I went in for an appointment that I had made via phone. When I made the app. with Chris I told him I needed oil changed and the key system checked because the key light was on and the car didn't always start properly. When i checked in today, I repeated the issues. The rep then said it's probably,the battery. I advised her it wasnt. She then asked if I had both keys with me. I didnt. Her response was well we can't work on key problem today. I advised her no ne told me to bring both keys. Her response was so inappropriate. There is NO CUSTOMER SERVICE CONCEPT THERE. I was the problem because I complained about being required to come again. Bad as all that is, the worst incident was when I brought my car in 8/2016 because there was clearly something seriously wrong with the transmission. Even though the computer testing showed there was something wrong they refused to fix my warranted transmission be cause they could not duplicate the sympToms I stated existed. A week later the transmission died on a N.Y highway and my family narrowly escape a serious crash. The car was towed to the Port Chester, N.Y Nissan who advised the transmission had died! The service and kindness received from the Port Chester Nissan was amazing! More

Not Responsive My daughter, who is young n looking at buying her first car on her own, went there to test drive a car. She doesn't have much credit n we could not ge My daughter, who is young n looking at buying her first car on her own, went there to test drive a car. She doesn't have much credit n we could not get any sort of answer as to what her payments would be. Now trying to get her deposit back n keep getting VM with no response. Also emailed the sales person n no response. I understand things get hectic, but this is important. Next step is to go to the manager of the dealership More

Poorly coordinated dealership The sales person was nice. That accounts for the single star. 1. My check could not be processed for some reason and I had to return the next day wi The sales person was nice. That accounts for the single star. 1. My check could not be processed for some reason and I had to return the next day with a cashier check. I checked with my bank and there was no record of any attempt to cash the check. I am willing to bet that the cashier at the dealership had gone home for the day and they just made a pretense of taking a check from me. 2. The second key was missing and I was promised they would have it ready when I returned with the payment. It was not. I was asked to come back to the service department and get a new duplicate, that would mean another trip because I wasn't carrying the key with me that day. How was I supposed to know. 3. About a week after the purchase, someone from the dealership called to check if I had received the key,I told her I hadn't and she said I could come on the weekend. When I checked into service on Saturday, the service department told me I had to wait at least 4 hours since I didn't have an appointment. What is my fault in this whole deal?! I wouldn't have come in had I known I had no appointment. Since I have time to kill, I am writing this review from Faulkner's waiting room. More

Thought I was getting a great deal I realized after signing paperwork that what I was promised was not at all what I received. I realized after they received a good review on the surve I realized after signing paperwork that what I was promised was not at all what I received. I realized after they received a good review on the survey that the deal I was given was not what was promised. Now I am stuck with this lease. I have sent emails to the service rep with no response. I do not recommend going to this dealership as you may get stuck just like I did. Very friendly staff and very clean facility but once you sign and drive you can forget about the friendly and honest service. More

From my first inquiry to driving off the lot in my brand new Murano took less than 12 hours in total and only about two hours from the time I arrived at the dealership. Thanks to Paula Taylor, Mike the S new Murano took less than 12 hours in total and only about two hours from the time I arrived at the dealership. Thanks to Paula Taylor, Mike the Sales Manager and Carlos the finance person. Great Job! More

We had a pleasant experience at Faulkner last night. I received a quote via the American Express Auto Purchasing program and Faulkner came out with the best price by a large margin. Paula from Faulkner co received a quote via the American Express Auto Purchasing program and Faulkner came out with the best price by a large margin. Paula from Faulkner contacted me within a day and we finalized the "Out The Door" price via email within 1/2 hour. We arrived at Faulkner to finalized the paperwork and within 90 minutes, the transaction was completed. All the staff are friendly, the atmosphere was laid back and we had a very positive experience. I will highly recommend this dealership. More

When I walked through the door I was greeted right away. Paula and Roy assisted with the test drive of the vehicle I was interested in. I can tell Customer Service is #1 with this dealership. I will pass th Paula and Roy assisted with the test drive of the vehicle I was interested in. I can tell Customer Service is #1 with this dealership. I will pass the word on and purchase again when the time comes. Thank you! More