Feldman Kia

Overall the experience why good. We received a lot of help to find and test drive the cars I wanted to look at. When it came down to finding the exact car I wanted it took some time but I feel it was a help to find and test drive the cars I wanted to look at. When it came down to finding the exact car I wanted it took some time but I feel it was a concerted effort to find what I was looking for. More

I called ahead for an appointment and got exactly the time I needed. Just before I left for the dealership, my schedule changed and I had to hurry. Randy listened to my issue and promptly got me into a time I needed. Just before I left for the dealership, my schedule changed and I had to hurry. Randy listened to my issue and promptly got me into a service bay and I was quickly on my way. Their service has always held true to their word and I will return as required. More

I purchased my 2012 kia soul from Keenan in October of 2011. The sales experience was wonderful with the whole dealership. Because I had such a great experience, I return for all of my maintenance needs, 2011. The sales experience was wonderful with the whole dealership. Because I had such a great experience, I return for all of my maintenance needs, oil changes etc. Randy Merry has been exceptional! Very friendly, curtious and helpful. He works with me for the services on my car because I have a tight work schedule. They go above and beyond customer service and have earned a loyal customer who will return for not only service and maintenance work, but for future vehicle sales. More

I came to Feldman Kia after a stereotypically negative experience at another area dealership. So, my guard was raised and I was not confident I could trust a dealer. Then I met Andy and he was fantastic experience at another area dealership. So, my guard was raised and I was not confident I could trust a dealer. Then I met Andy and he was fantastic. He was very honest with me and really wanted to ensure we could work a deal - one that was right for me first and then one that worked out for him second. It was very refreshing to see the level of customer service and trustworthiness offered at Feldman. I know I made the right choice buying my "new to me" car with Andy and the Feldman team. They definitely earned a 5 star rating from me! More

Today was my second service with them. I have a Kia Sorento (2011)..On both the occasions, the service staff at Feldman Kia made me feel at home - Right from the time I arrived at the location till the Sorento (2011)..On both the occasions, the service staff at Feldman Kia made me feel at home - Right from the time I arrived at the location till the time I was checked out. My service advisor today was Randy Merry. He is one awesome advisor to work with. Some highlights of the service: * Warm reception * Excellent pre-service information. I was told exactly what they would be doing today and how much it would cost. I was also told what to expect in my next service to prep me. * The lounge is very comfortable. Quiet so I could actually do some work while I was waiting. I was kept informed periodically as to how much longer it would take. * When it was all over, I was once again informed what exactly was done today and also the details on what to expect in my next service. * To top it all, I was escorted to my clean car in a friendly manner by Randy. Overall, I would recommend this dealership for everyone. Even if you have to drive 15 miles to get here, I am sure it is worth it. More

This new dealership is very nice. They are friendly from front (sales) to back (service). We recently had our Kia Sorento in for service and worked exclusively with Randy Merry. Randy's attention to detai front (sales) to back (service). We recently had our Kia Sorento in for service and worked exclusively with Randy Merry. Randy's attention to detail is unmatched and when he gives you a promise time for your vehicle to be done, Randy and his team are usually ahead of the game. If you ever go to Feldman Kia, you'll notice people outside the dealership waiting to greet you, open the door for you, and escort you to your destination. Although we bought the Sorento at the old location, this new location on Grand River stands out as a jewel for not only the Feldman Auto Group but for Kia Motors as well. Great job Randy and the service team. More

I have always received great customer cervice at the Feldman Kia in Novi. The sales team, service manager and parts manager are always courteous, respectful, knowledgeable etc. When I have to bring my v Feldman Kia in Novi. The sales team, service manager and parts manager are always courteous, respectful, knowledgeable etc. When I have to bring my vehicle in for service, I know that I will be well taken care of. The experience is really wonderful, in that I can relax in the waiting area and know they are doing their very best, to service my vehicle for whatever the reason may be. This dealership should be a model for other dealerships to follow! Kelli More

called at 5 o'clock to come in for battery replacement, Randy said he would take care of the repair ASAP and he did. time for a cup of coffee and out in less than 3o minutes. very friendly staff. clean Randy said he would take care of the repair ASAP and he did. time for a cup of coffee and out in less than 3o minutes. very friendly staff. clean waiting area. well taken care of. More

I have always received great Customer Service and attention to detail. Also, there has always been a friendly(what can I do for you) attitude. The take the time to answer your questions or get an an attention to detail. Also, there has always been a friendly(what can I do for you) attitude. The take the time to answer your questions or get an answer if they don't know or are not sure. I would refer this Dealership to Family and Friends. You'll enjoy the experience. Keep up the good work, Feldman KIA. Cindy, More

I visited Feldman Kia for the first time a couple of years ago for an oil change in response to a coupon mailer for routine service. I have since visited several times for routine work as well as proble years ago for an oil change in response to a coupon mailer for routine service. I have since visited several times for routine work as well as problem areas. This recent experience was due to my car needing to be jumped 2 days in a row. As before, I was treated with the utmost respect and friendliness as well as competence and caring for my vehicle. Randy took care of the problem and reminded me I needed my rear brakes serviced. I was ready for this, as the last time I was in, he informed me they were OK but I would probably need them in a few months time. I have comparative shopped with my friends and find the charges very competative, and the service excellent. In addition I have a comfort level with service I have never experienced before. I have zero anxiety when my 2006 car has a problem. My first thought is, I will take it to Randy and it will be OK; and it is. I have needed shuttle services several times when repairs or service was needed. The young men that drove me home and picked me up at the door were a delight. No loud music blaring, clean professional appearance, courteous, and friendly to a senior lady who appreciates these attributes. They shared conversation, were never pushy or silent during the drive; just pleasant. They gave me the feeling that they would be great grandsons helping out their family. I believe there are few pure coincidences in life, but that at times we are blessed to have things fall into place to help us on our life journey. For me this is one I feel I have been helped along the way to find Feldman Kia, Randy and his staff to lighten the burden of care maintenance and problems. Thank You Randy & staff. Marge Poupard More