Ferguson Buick GMC Kia Subaru

Everyone at the dealership was pleasant and helpful. Got me some n and out quickly and answered all my questions Got me some n and out quickly and answered all my questions More

Everyone at Ferguson is great to work with. This is our 4th Subaru we have bought from them and they have been the four best buying experiences we have had. Our salesman, Chester, and the sales This is our 4th Subaru we have bought from them and they have been the four best buying experiences we have had. Our salesman, Chester, and the sales manager, Michael are the best and have taken exceptional care of us every time. More

I contacted Ferguson Superstore via internet about a pre-owned vehicle they had in stock. I received a prompt response for Christyn Gill in their internet department. I explained this would be an inte pre-owned vehicle they had in stock. I received a prompt response for Christyn Gill in their internet department. I explained this would be an internet purchase as I am in an adjoining state. She then passed me on to Alberto Espitia in their Buick sales store. I told Alberto up front I preferred email communication. I told him which vehicle I was interested in and provided all requested information on my current vehicle to obtain a trade in value. He assured me he would get this to me right away. Over the course of a week, he never provided me a trade in value. He did call and leave a message once and texted but never provided a trade in value. I called him three times during the week and he was never available. I left messages. It would take him two or three days to follow up with me but I was not available and he did not leave a voice message (hence my request for email communication). After a week I called and was told Alberto was not available. I asked to speak to one of the sales managers. Imagine my surprise when I was told they had all left for the day. It was 4:30 in the afternoon. I then emailed Shane Ogburn, Sales Manager and explained my frustration and asked he assign me a new salesperson. I also said I would forego a trade in and just wanted to purchase the 2018 BMW X5. I never heard back from Mr. Ogburn. I checked the Ferguson web site the next day and of course the vehicle I was interested in has sold. It is disappointing I was never offered the option of placing a deposit on the vehicle to hold it while details were worked out. It is even more disappointing neither Alberto or Mr. Ogburn can return calls in a timely manner or at all. I've purchased 7 vehicles via internet and know it is possible to do so in an efficient and timely manner. More

The dealership was awesome and I never felt pressured into anything which was nice and a change! The dealership was clean and the staff was nice and accommodating! into anything which was nice and a change! The dealership was clean and the staff was nice and accommodating! More

Amazing customer service! Communication between sales and customer is great. The car buying and trading process went smoothly! Communication between sales and customer is great. The car buying and trading process went smoothly! More

Chester is amazing! We just bought our second car from him in two years. He is honest, direct, empathetic, emotionally intelligent, and makes the car buying experience e We just bought our second car from him in two years. He is honest, direct, empathetic, emotionally intelligent, and makes the car buying experience extremely rewarding. He made us feel comfortable and listened incredibly well. He kept us updated on the status of our vehicle as it was in transit when we bought it. He even though to park it in the shade today when we went to pick it up and made our experience magical. You should call Chester if you need a vehicle. More

Dillon was enthusiastic about helping us out in every way. The entire experience has been, by far, the easiest car purchase we have ever made. Thank you to Dillon and everyone involved for taking care of way. The entire experience has been, by far, the easiest car purchase we have ever made. Thank you to Dillon and everyone involved for taking care of us. More

Helpful guy! Very patient with me on the financing side and easy to chat with. Very patient with me on the financing side and easy to chat with. More

Worked with Josh on selecting and purchasing a new Subaru. He answered all my questions and helped secure a new vehicle already in transit to the dealership. I appreciate Josh's communication and up Subaru. He answered all my questions and helped secure a new vehicle already in transit to the dealership. I appreciate Josh's communication and updates throughout the process and the entire staff at Ferguson Subaru made this an easy and enjoyable transaction. I'd definitely reach out to Josh and the Ferguson team again! More

Great experience at the dealer. Love the car that I received, would recommend the dealer. Love the car that I received, would recommend the dealer. More