Ferguson Buick GMC - Service Center

I gave a 1 Star because they don't have negatives. Avoid these guys like the plague. My son (a firefighter first responder) bought a $41,000 truck and in 4 months has had to have the radiator repl Avoid these guys like the plague. My son (a firefighter first responder) bought a $41,000 truck and in 4 months has had to have the radiator replaced (over $1,900), had to replace the oil pan gasket, crank case seal and has an engine code repaired under warranty. I went in with him to discuss why the $1900 Radiator was not covered and talked with Bobby Nichols (Parts Manager and acting Service Manager). WHAT HE TOLD US WAS SURPRISING. 1. I asked how the truck could have gone through the presale inspection and Ferguson not find these things and fix them before the sale? Bobby's answer was that the "the used car department is just another customer and just because they find 10 things wrong, they might only fix 5 or 6 of them or they might fix all of them, but it is their decision." Bobby confirmed that they do NOT always fix the problems they find!! I sounded like if they don't fix all of them then they will only fix it IF you find the problem. You might ask your salesman what known defects are in the used "Certified Preowned" car that has not been fixed. Demand the inspection report before you buy anything from them. I guess in these cases Certified Preowned means they certify someone else owned the car before you. In the case of my son’s radiator, it meant that when the radiator broke, he could keep both halves and nothing else. 2. When my son originally called to talk to the service manager to get the truck in, he was told to bring it in, and they would get right on it. He dropped it off that day. Weeks later Bobby Nichols helped get it done (thank you Bobby for that help). However, when I complained about it sitting for weeks unfixed, Bobby again surprised me with his response. He said "Look I have 6.2 engines blowing up all over the place and I have cars that have been sitting out back for over 3 months. If you didn't like the wait, you could have taken it somewhere else!" Boddy, it is hard to get warranty work done from "somewhere else". So much for service after the sale!! 3. I told Bobby I was going to provide negative feedback on the review sites. Bobby's response was typical. He said "I don't respond to threats, and I don't care about the LALA land of the internet.” Bobby, maybe you “Don’t Care” but a lot of us do read reviews. To all of you in the LALA Land of the internet, you might want to buy a car from a dealership which doesn't have "6.2 engines blowing up all over the place" or you might end up with a "Certified Used car with potential issues they didn't fix" put out back with the cars which have been "waiting over 3 months". These aren't my words; they were the quote from the Parts Manager's Bobby Nichols. If they will do this to a First Responder, do you really think they will treat you any better?? Shop at your own risk!! More

Peompt and thourough service as always, everyone is very helpful, thanks for your reliable service. I know I can always rely on Fergusn to be prompt and thorough. helpful, thanks for your reliable service. I know I can always rely on Fergusn to be prompt and thorough. More

Very nice people, service department help me out in my questions. Had a recall, spoke with service manager we had a great conversation. questions. Had a recall, spoke with service manager we had a great conversation. More

Ferguson GMC has always provided our family with superior service from the service drive to the exit. Thank you, Ferguson and thank you to Mike Genese. service from the service drive to the exit. Thank you, Ferguson and thank you to Mike Genese. More

Great service Great people always solve everything that I am having trouble with my car that I am having trouble with my car More

The service department at Ferguson is well on their way to redeeming themselves in my eyes. They had serious quality of repair issues for a bit some time back, that caused me to either fix things myself o to redeeming themselves in my eyes. They had serious quality of repair issues for a bit some time back, that caused me to either fix things myself or find a different repair source, but they seem to have hired a mechanic or three that know what they're doing, and it seems to be catching on and changing the culture of the shop. They fixed broke things on my car that I hadn't expected, but definitely appreciated! Driver's door inner panel was loose (from a repair long ago) when I brought the car in for A/C repair... they fixed it and said nothing. As it should be. A front seal that the service dept. had replaced a while back was leaking (never stopped from initial repair) and they fixed that under warranty as well. Keep going like this and I will bring you plenty more work. Well done! So well done that I did not hesitate to bring my 2004 Silverado Work Truck in when the alternator failed, and they did a super job on that as well! Brian Archey is the service advisor I worked with; I don't know who the mechanic is but he needs a spiff, and if that needs to come from me, I'm game! More

My mother in law took my car in for me because I had to work and she said her experience was not great. She waited 30 minutes before she was called back for them to take my car. I had also selected when I work and she said her experience was not great. She waited 30 minutes before she was called back for them to take my car. I had also selected when I made the appointment that I wanted to use my GMC points (I have $73 in points) and when she told them about it they told her no and were very rude to her. More

Excellent timing to get work done quickly. Save me money on my rental. Good job’s and I Save me money on my rental. Good job’s and I More

Rude, condescending, customer service. Very poor communication. I waited and waited for my truck to be ready. When I called and asked questions, Doug said he thought he had notified me Very poor communication. I waited and waited for my truck to be ready. When I called and asked questions, Doug said he thought he had notified me a couple days earlier. Will go out of town to have my truck serviced in the future. Too bad for Norman business More

This is the 3rd truck I’ve purchased from Ferguson. They seem to be getting better because this was the easiest arrival to drive off that I’ve ever had! They seem to be getting better because this was the easiest arrival to drive off that I’ve ever had! More