Ferman BMW

Brought the car for check engine light which was emissions related while the car is still under emissions warranty! I also asked if there is any recalls that needed to be done. They Completely ignor emissions related while the car is still under emissions warranty! I also asked if there is any recalls that needed to be done. They Completely ignored the issue that I came for and just turned off the check engine light and finished the recall! He trying to tell me that I need to do something else before fixing emissions issue that is under warranty which is completely nonsense! He was very rude and was putting me on spot in front of other customers and Ferman employees something like testing my automotive knowledge! Worst experience in my life! I have complained to BMW USA headquarters about him that same day by calling them and filling a complaint. Never heard from anyone since then. Sure enough very next day check engine light came back. He lied to me that he ordered parts for recall and particle filter sensors 5 days prior to me picking up the car! So when I picked up the car he had the paperwork already prepared saying how I declined additional work which was never communicated with me! Bad business, very bad. I would not even let him work for KIA dealership not to mention BMW! He needs to get his attitude corrected because it will cost you customers in the future. More

Sal is friendly, professional, knowledgeable and courteous. He explains things clearly and completely. He is a great service representative courteous. He explains things clearly and completely. He is a great service representative More

Horrible experience. Quoted me something then change it at the checkout. Received a threatening call from a manager called Brian to not allowing me to service the car I j Quoted me something then change it at the checkout. Received a threatening call from a manager called Brian to not allowing me to service the car I just bought when I posted my honest review. Asked me to remove it or change my review or he will deny service to the car. He cancelled my appointment with the geniuses to serve the car I bought horrible experience More

Nick Hawk is awesome! !!! We get service at Ferman BMW because of Nick and his customer service and always getting us in when we have a car situation !!! We get service at Ferman BMW because of Nick and his customer service and always getting us in when we have a car situation More

Great He is friendly, takes care of everything in a timely manne He is great to work with timely manne He is great to work with More

Always on time and communicate very well. Will continue to use them exclusively for my cars Will continue to use them exclusively for my cars More

Very accommodating and provide ease of service. I appreciate the atmosphere. It's clean and welcoming. The staff are cooperative and focus. I appreciate the refreshments and flexibility to address I appreciate the atmosphere. It's clean and welcoming. The staff are cooperative and focus. I appreciate the refreshments and flexibility to address your automotive needs. More

I have purchased two BMWs from Ferman BMW. Ferman BMW's sales and service is most outstanding. Ferman BMW's sales and service is most outstanding. More

The team was very informative and made the experience very pleasant. Very professional! 5 stars very pleasant. Very professional! 5 stars More

Very professional and helpful. Honest and concerned that my experience was excellent Fun, exciting and love my car Honest and concerned that my experience was excellent Fun, exciting and love my car More