Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Ferman BMW

Palm Harbor, FL

Overview
Employees
Reviews
Vehicles
4.8
9,622 Reviews
Here at Ferman BMW, we’re committed to delivering a world-class Guest experience that is effortless, transparent, and built around you. From your very first interaction whether online, over the phone, or in our showroom you’ll experience a team that values your time, respects your needs, and delivers a premium, no pressure environment every step of the way. Located in Palm Harbor and proudly serving the entire Tampa Bay Area, Ferman BMW offers one of the largest selections of new BMW models, certified pre-owned BMWs, and premium late model vehicles all competitively priced and carefully curated to meet every lifestyle. Why guests choose Ferman BMW. Fast, Simple, and Transparent Buying Experience Luxury-Level Guest Care from Start to Finish Expert BMW client advisors focused on your needs award winning Service & Parts Experience. Our Reputation is Built on repeat and referral guests. Your BMW Journey Starts Here Whether you're shopping for a new BMW, exploring Certified Pre-Owned options, or servicing your current vehicle, our goal is simple: Make your experience better than you expected every time. Our team is dedicated to delivering: Clear communication Efficient processes Personalized solutions A premium ownership experience worthy of the BMW brand Help Others Discover the Ferman Difference If you had a great experience with our team, we would truly appreciate you sharing it. Your review helps future Guests feel confident choosing Ferman BMW and helps us continue delivering top tier service to our community.
Contact Dealership
View Awards

31400 US Hwy 19 N

Palm Harbor, FL

34684

Directions

By Type

Showing 9,622 reviews

August 25, 2026

Great Overall it was a good experience with quality service No more words are coming More

by rpatel7
Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Annese
Print
August 23, 2026

Great experience Great! The most irritating part about this is a text survey Please don't text. I tried to be kind and answer that I had a great experience! Answering a text More

by dr.peterson
Recommend Dealer
Yes
Employees Worked With
Mary Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Keller
Print
August 23, 2026

Tom was amazing at speed of work, and getting a good and fair price on the vehicle, without adding on fees to the price. Jeff, my financing specialist was extremely informative and a great conversationalist More

by cyrusthegreatone@icloud.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Berges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff walstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
August 22, 2026

The service advisor, Natalie… Expert in her field. Excellent follow through. Was right on it to take care of the car to get me back on the road. More

by DRJOHNIBRAHIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie
Print
August 21, 2026

Awesome service Great customer service The service was great I literally just bought a car. The service was great. More

by juliemaintzer
Recommend Dealer
Yes
Employees Worked With
david theado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : david theado
Print
August 20, 2026

Sal is my service advisor and does an excellent job! Also easy to get an appointment. More

by loumel911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
August 19, 2026

It was bad I traveled two hours to get to the dealership to find the deal. Was not what the finance person Kyle said it was bill. The salesman had done everything he was supposed to do. Bill was great. Kyle More

by MERLESLATER13
Recommend Dealer
No
Employees Worked With
Kyle and bill
Print
Aug 19, 2026 -

MERLESLATER13 responded

I travel 2 1/2 hours to the dealership when I got there the finance people told me that the deal could only be done with my fiancé‘s name as the main borrower and me as the cosigner when I explicitly had spent the night before talking to them saying that I did not want that due to us purchasing a house when we got there they said that was the only way that deal could be done. However, the next day they called me back and said they found out in the middle of the day yesterday that it could be done with me as the main borrower as the cosigner however they didn’t tell me and you know me and my fiancé did not feel comfortable going back there after they lied to our face in the finance office so unfortunately, I did not get the car and I am still looking.

Aug 24, 2026 -

Ferman BMW responded

Merle, I am sorry to hear that your experience did not meet your expectations. After reading your review, I was concerned and took the time to thoroughly review the details of your transaction. Based on my review, you and your fiancée initially indicated that you wanted to make a $10,000 down payment. We submitted your credit application using that structure and utilized the higher credit score between the two of you to help secure the most favorable interest rate available. We subsequently received an approval from the lender based on those terms, and you agreed to move forward with the transaction before traveling to our dealership. Upon your arrival, you requested several changes to the deal structure. First, the down payment was reduced from $10,000 to $6,000, which required us to resubmit the application and obtain a new approval from the lender. You also requested that a $6,100 service contract be included in the transaction at no additional cost, which we respectfully declined. At that point, you also asked that the buyer structure be changed so that you would become the primary applicant instead of your fiancée. Because lenders evaluate applications based on the specific applicants and deal structure submitted, this change required additional review and approval from the bank. After working with the lender, we were able to obtain an exception approval with you as the primary applicant. However, the lender's approval came with a higher interest rate than the original approval. While I completely understand your desire to be the primary borrower, the revised approval terms were ultimately determined by the bank based on the changes requested. My understanding is that you chose to leave the dealership while we were still working with the lender on the revised approval. Once we received the bank's decision, we contacted you to explain that the approval had been obtained, but that the interest rate had increased as a result of the revised application structure. If there is any information that I may have misunderstood or overlooked, I welcome the opportunity to discuss it with you directly. Please feel free to contact me at your convenience. Thank you for the opportunity to earn your business. Karl Alvarez General Sales Manager Ferman BMW/MINI of Palm Harbor 727-785-3900 x 5264 office kalvarez@ferman.com

Aug 24, 2026 -

MERLESLATER13 responded

Well, some of what you wrote is correct for one. I did not restructure the deal before I got there. I did it on the phone on speaker with Bill and Kyle the night before I arrived at the dealership they both were aware of the new down payment and they were explicitly aware of the entire time that I wanted to be first on the loan to get the trade-in out of my fiancé‘s name so we could purchase a house we were restructuring the car so that one was in my name and one was in her name. Both of your employees were well aware that I left the dealership because when I got there, Kyle lied to my face and said that the deal could only be done if my fiancé was first on the loan, however even in your response, you’re saying that you guys were currently working the deal as I was sitting there and I chose to leave that is not the case. He lied to my face told me that was only able to be done if she was first she got offended by him and left because he was creepy and weird and made her uncomfortable and on top of that you guys never called me back and when you did you had Kyle called me back and I had to explicitly tell you guys that we did not want anything to do with him that we felt he had lied to us and Miss let us in the best part of the whole story is that his Whole introduction to me as well as with Bill was, they were honest people who did things by the book when it came out, they were just liars and they wanted me just to show up and try to muscle me into the deal. You have reached out to me twice. Never responded to my email and never responded to my voicemail to you nor will you take a phone call when I call your line and your extension you let it go to voicemail so why don’t you spend a little less time writing responses a little more time taking care of customers so your dealership doesn’t suck so bad

August 19, 2026

Great service & professionalism I had a great experience. Greeted professionally and with a great attitude. I was in and out expeditiously More

by Mmance
Recommend Dealer
Yes
Print
August 19, 2026

Excellent service, they go beyond to satisfy customers. I always recommend Ferman BMW the dealer to go to. More

by Joe
Recommend Dealer
Yes
Employees Worked With
Roy Landis
Print
August 19, 2026

Attentive service, willing to let me drive multiple cars, overnight test drives, and flexible pricing. More

by Rob
Recommend Dealer
Yes
Employees Worked With
david theado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : david theado
Print
1
...
3
4
5
...
963