Ferman BMW

Steve Venden - Ferman BMW Steve Venden is simply the best. Professional, courteous, knowledgeable, and a xxxx nice Guy! Steve made our buying experience extremely easy. Steve's Steve Venden is simply the best. Professional, courteous, knowledgeable, and a xxxx nice Guy! Steve made our buying experience extremely easy. Steve's our Go to Guy or all future BMW purchases. RJ More

New BMW purchase I have just purchased my second BMW from Ferman BMW and John Grima. John is a fantastic sales person who works with you to make sure you get a good d I have just purchased my second BMW from Ferman BMW and John Grima. John is a fantastic sales person who works with you to make sure you get a good deal. He is friendly and personable and goes the extra mile for the customer. Ryan George in finance was easy to work with as well, not pushing any of the traditional add on options as finance usually does. Great experience! More

Great Experience Passionate & patient describes Steven Venden, our initial contact with Ferman BMW. He loves his BMW's & shared his knowledge with my wife & me. After Passionate & patient describes Steven Venden, our initial contact with Ferman BMW. He loves his BMW's & shared his knowledge with my wife & me. After numerous test drives, Steven helped us to find the best car for us rather than trying to "close the deal." Ferman BMW is a very professional organization & Steven is exceptional. More

Saved from a horrible Mercedes Benz of Tampa car I had a horrible experience with MB of Tampa and came to Ferman BMW to get out of that car. Mitch, Shane and Brian were awesome and helped me make the I had a horrible experience with MB of Tampa and came to Ferman BMW to get out of that car. Mitch, Shane and Brian were awesome and helped me make the best of a bad situation. I will definitely buy my next car from Ferman BMW. More

Outstanding Salesperson Mary Keller has guided me with the lease of my 4th BMW. Although I live in Sarasota, which has a BMW dealer within 10 minutes from my home, I choose t Mary Keller has guided me with the lease of my 4th BMW. Although I live in Sarasota, which has a BMW dealer within 10 minutes from my home, I choose to drive over an hour to work with Mary. She is always the consummate professional, I would never consider doing business with anyone but her. I have owned several businesses over the years and would consider myself lucky to have someone working with me like her. I have observed her working with other customers, exhibiting the same level of service to all, and am sure that they feel as I do about Mary. More

All I can say is run as fast as you can away from this dealer. The service and competency of this dealer is beyond atrocious. While I did not have the best experience with my salesman over at Reeves BMW w dealer. The service and competency of this dealer is beyond atrocious. While I did not have the best experience with my salesman over at Reeves BMW where I purchased my prior BMW, they at least have their stuff together and I was in and out in less than an hour (including test drive and visual inspection). First and foremost, the salesman, Steve, claimed to be an "expert" on the particular vehicle I went to look at as he currently owns the same model. He was anything but an expert about it even giving me wrong information about basics like how much horsepower the car had. I specifically asked if the car had any dents or dings and if both key fob keys were included with the vehicle, to which I was told the salesman had personally inspected the vehicle and found no dents or dings and that the car had both keys with it. Since I was inspecting the vehicle in the rain, I took him at his word about it (shame on me). Then came time to interact with the financing department. I had already been pre-approved for a loan well in excess of what I was going to finance and had my lender, Bank of America, send them over what they needed. I was told that they were a preferred lender for BoA by both the dealer and BoA so the transaction should have gone flawlessly. It went anything but. I showed up to pick up my vehicle a few days later expecting the paperwork and everything to be in order so I could just sign and drive. Instead, I sat around for almost an hour while they tried to figure out how to process a loan through BoA. During this time I had my insurance company fax over the insurance on the vehicle, only to be harassed by their manager about the paper that had been faxed over and how it did not list me as an insured on the policy. Except that in the notes section on the bottom of the one page document my insurance company faxed over it stated that almost verbatim. He just did not bother to read anything on the page. After getting the paperwork signed and everything in order, I was handed one key fob key and one cheap plastic garbage key. Clearly I had asked before purchasing the vehicle if it had two key fob keys with it and I was assured it did. After some back and forth the dealer agreed to put in an order for the second key fob key at their cost, but a month later I still do not have that key. At this point, because the dealer had wasted so much of my time, it was nearing closer and closer to rush hour and I had a 2 1/2 hour drive home so I wanted to get out to avoid as much traffic as I could. At that point I was consistently talked down to by my salesman, Steve, who wanted to "show me how to work the vehicle". Not only is this not my first BMW, but I had also told him that I was fine and did not need any explanation and that I wanted to get on the road to avoid rush hour. Instead, he took the one key to the vehicle and followed me out to the car trying to do exactly the opposite of what I expressed I wanted to do. Now the real entertainment starts as the finance department of the preferred lender for BoA never had me sign the loan agreement. I figured they knew what they were doing and that BoA would mail me the agreement. A few days later I was contacted by the finance department that they needed my signature on the loan documentation. I said no problem, send it down and I will have it taken care of. When I received the loan documentation, they had INCREASED THE TOTAL PRICE OF THE VEHICLE FROM THE ORIGINAL WRITTEN SALES AGREEMENT WE SIGNED DAYS BEFORE. This fraudulent action obviously caused me to call them immediately and explain that we had a binding deal at an agreed upon price. After numerous exchanges back and forth, I was able to get them to bring the price back down to our original agreement and send me new documentation. Never in my life have experienced such a shady and unethical business practice. When I got the vehicle home and began my thorough detail I noted that the car had two spots where rust was forming under the paint, numerous dents and dings on the body panels, and that the car had an intermittent starting problem. I would NEVER purchase a vehicle from this dealership again and would warn anyone to stay as far away from this dealer as possible. As I stated earlier on, take your business to Reeves BMW. You will be much more satisfied with the car you purchase and with the overall experience. More

After having some bad experiences with other dealerships, I was so happy that I found Ferman BMW in Palm Harbor, Fl , from the beginning I was treated with courtesy and respect. I was a little apprehensive I was so happy that I found Ferman BMW in Palm Harbor, Fl , from the beginning I was treated with courtesy and respect. I was a little apprehensive buying a car by myself but my advisor John Grima was wonderful . He was up front and honest and I truly believe he had my interests in mind. I am so happy with my BMW (my first one!) Also the business manager Eric Lane was great as well. No pushy salesmen here. Thank you so much John and Ferman BMW for the best car buying experience I have ever had. Kelly Rivenburgh More

I waited a long time to buy the car of my dreams, after some horrible experiences at other dealerships ,I pulled into Ferman BMW of Palm Harbor,from the beginning I was treated with respect , I did not fe some horrible experiences at other dealerships ,I pulled into Ferman BMW of Palm Harbor,from the beginning I was treated with respect , I did not feel rushed. My advisor John Grima answered all my questions , I felt completely comfortable and confident .A special thanks to John I felt like I was talking to a friend. Thank you Ferman BMW for the best car buying experience I have ever had . Kelly Rivenburgh More

Our plan to purchase a pre-owned Mercedes Convertible, that had been traded in to Ferman BMW was dead!!! Fortunately, a different salesman, Steve Venden, came to my assistance on my second trip to the de that had been traded in to Ferman BMW was dead!!! Fortunately, a different salesman, Steve Venden, came to my assistance on my second trip to the dealership to see the car!! Steve's professionalism, integrity, honesty and follow through made all the difference! He resurrected the deal and we purchased the car. Steve had the car detailed to where it looked like new. He followed through with our independent mechanic to insure that all issues with the car had been fixed. Steve's attention to details and desire for customer satisfaction are amazing! We would definitely utilize Steve for any auto purchases in the future. We would recommend him to anyone looking to purchase a new or pre-owned car from Ferman BMW! More

Steve Vendon is a great guy! After seeing the car on Autotrader, we had to go see it at Ferman BMW and fell in love instantly! He took his time and worked out a great price for us to take the car home a Autotrader, we had to go see it at Ferman BMW and fell in love instantly! He took his time and worked out a great price for us to take the car home and make a dream come true! More