Ferman BMW - Service Center

Ferman is a fantastic dealership and I will return. I don't want to say anything else. I don't want to say anything else. More

The gentleman who is the guest attendant is very friendly. However, there is a high-level of frustration when trying to contact a service team member. Making appointments through a general call cent friendly. However, there is a high-level of frustration when trying to contact a service team member. Making appointments through a general call center is frustrating, because those operators don’t seem to know anything more than what’s on the screen in front of them. And even though I have brought my vehicle there multiple times, the last time I called, I was told that they could no longer service my vehicle because the computer software was not updated. And the costs quoted for simple service were far out of line from the previous BMW dealerships I went to. Part of my service included a new headlight bulb. When I used my headlights later that day, the headlight was aimed straight at the ground. When I went to aim them, both top aiming screws were missing! More

Everyone is friendly and helpful. Excellent service. Any questions I have they take the time to answer. Excellent service. Any questions I have they take the time to answer. More

I feel a bmw dealership should be beautiful down to the last detail including washing your car properly. Replacinging beat up dealer plates when asked ahead of time. And a bmw dealership should not hav last detail including washing your car properly. Replacinging beat up dealer plates when asked ahead of time. And a bmw dealership should not have torn up seats in the guest waiting area. You would never see this in Arizona where im from. It seemed trashy not a bmw experience. More

My favorite BMW dealership which is why it’s my home dealer. I think this is a terrific dealer. dealer. I think this is a terrific dealer. More

You are in good hands with Roy. He is awesome! He is trustworthy, kind, professional, quick to respond, and always takes care of my car when I am there. He is awesome! He is trustworthy, kind, professional, quick to respond, and always takes care of my car when I am there. More

replaced front window guy did a great job. still missing key fob extra from purchase though still missing key fob extra from purchase though More

They had to order 2 new front tires. I had to keep following up to see if they arrived. After a month I inquired if they were there and Ceasar said yes come in on Friday for install. I g I had to keep following up to see if they arrived. After a month I inquired if they were there and Ceasar said yes come in on Friday for install. I get there and the tires were not there. They gave me a rental and off I went. 2 weeks later I pick up car and the outside is dirty as xxxx, bird poop on the car. I told dealership touch free wash only. They said they don't have touch less, but you couldn't spray it off with a hose or something? Not what I would expect from a BMW dealership. I like my sales rep Mario, but I will not bring my car for service to that dealership again. I drive 35 mins out of my way to go there. More

Replaced my oil pan gasket three years ago now Leaking again. Oil pan gasket! Like BMW can design one that doesn’t leak. again. Oil pan gasket! Like BMW can design one that doesn’t leak. More

Always a pleasant experience at the dealership Always helpful with any of my needs A no pressure experience helpful with any of my needs A no pressure experience More