Ferman BMW - Service Center

Repeated service problems Taken both my cars in for service several times, It's always a pain in the butt and never done correctly. I've exchanged emails with the manager Denni Taken both my cars in for service several times, It's always a pain in the butt and never done correctly. I've exchanged emails with the manager Dennis Daley. I picked by car up yesterday and my car had greasy smudges and dirt all over the windows and the rest of the car. It also appears that only 1/2 the car was washed. REALLY?!?!?! How do you wash only 1/2 the car? This was my last chance to allow Ferman to service my cars. More

worse service department very bad experience made me loose faith in BMW as a brand. took the car the first time for oil change and I ended paying around $1600 for other repair very bad experience made me loose faith in BMW as a brand. took the car the first time for oil change and I ended paying around $1600 for other repairs they suggested, less than a month later check engine light came on took it back and paid $600 to get it fixed they said they have to replace a battery cable .drove off the dealership and the radio not working. Took back so they can fix it said the amplifier is fried and they are not taking responsibility!!! it was working when I dropped off the car and you guys worked on its electricity and now its not working and not taking responsibility!!! they called a manager Dennis Daly to explain to me and he didnt even know where the amplifier was located in the car but he was sure that there are not taking responsibly... will contact corporate office to voice concern about the dealership and the way the do business. pay attention to what they suggest to repair and hopefully they wont break something while repairing something else! More

OMG, could they have hired a worst manager that Brian? Who even thought to offer him a position, especially as a manager to the service department? This individual is technically incompetent as he did not Who even thought to offer him a position, especially as a manager to the service department? This individual is technically incompetent as he did not know the answer to my questions concerning the problem with the vehicle of course he lacks customer skills. He was talking to me in an arrogant and inflexible manner and he seemed annoyed that I had to complain abut my vehicle. What this dealership needs to realize is that WE PAY for our cars and we demand to receive the quality of the vehicles as well as the quality of the tech service. It is unfortunate to say the least that such a large dealership has offered the service department to someone like Brian More

I had a great overall experience. The individuals I worked with were knowledgable, courteous, and very helpful ! It was a pleasure working with them and I look forward to my next visit! worked with were knowledgable, courteous, and very helpful ! It was a pleasure working with them and I look forward to my next visit! More

Joe is the best. He always is friendly and really tries to make you comfortable. He goes the extra mile. The only thing that I can stay about Ferman BMW is the prices of such things as minor repairs. M to make you comfortable. He goes the extra mile. The only thing that I can stay about Ferman BMW is the prices of such things as minor repairs. My front seat had a 2 inch scratch repaired and the cost was 83.00. I just would have fixed it for nothing for a good repeat customer. Sometimes the little things really make the customer feel like they are someone who is respected and a necessary part of the business to remain successful. More

i called for an appointment at 3:15 p.m, brought the car to the dealer and let them check my engine oil for a leak and the car have some boiling noise sound, they said they gonna diagnose the car, we waited to the dealer and let them check my engine oil for a leak and the car have some boiling noise sound, they said they gonna diagnose the car, we waited for 2 days to get the answered, when i explain to them the problem they still said its no problem, they make me come back to the dealer and drove the car with the technician, they call me next day told me the oil engine was full that cause the problem, when i check my screen it said low oil, i did not put any oil when i bought it in, when i ask them to talk to the service director, Dan Sheehan he came out with attitude, he should not treat customer like that, im not happy at all. More

This is the second visit within the past month for two different problems. The first was to replace the A/C evaporator. Since I have an extended warranty (2006 325IC model with only 42K miles so the ori different problems. The first was to replace the A/C evaporator. Since I have an extended warranty (2006 325IC model with only 42K miles so the original warranty had expired) and it took Joe Cleaver some time and effort, including an inspection by the warranty company, to approve the work. Through Joe's hard work and effort the evaporator was replaced. Ferman and Joe provided me with a loaner vehicle while mine was being repaired. The second service was performed on 4/26/12 replacing the motor for the windshield washer motor. This work was done in a very fast and efficient manner while I looked at the 2012 models and given an overview by a member of the Olympic Team Member. If there was a higher rating than "Great", I would give it to Joe Cleaver and Ferman BMW. More

Brought my BMW in for service and had the bad luck of getting stuck with this idiot. Not only did he show no concern for the problems with the vehicle, he also handed me a set of keys to a loaner which w getting stuck with this idiot. Not only did he show no concern for the problems with the vehicle, he also handed me a set of keys to a loaner which was not on the lot. This moron should be spinning signs on the side of the road. More

These guys went well above and beyond on my certified 750li when took it in for a repair. I'll never go to another BMW dealership. 750li when took it in for a repair. I'll never go to another BMW dealership. More

First of all, Steve Phillips is the best salesman. He didn't rush me, yet I bought the first BMW he showed me. He was gracious and, frankly the person I would want to sell me new or pre-owned. He was pat didn't rush me, yet I bought the first BMW he showed me. He was gracious and, frankly the person I would want to sell me new or pre-owned. He was patient and quite knowledgable. Carl Alverez is a good svce mgr as well...taking care of a problem, letting me wait w/out notice, for a repair that could be fixed immediately. From the moment I met Steve, I knew I'd be buying an auto at Ferman. Keep up the good work! Your auto body shop personnel are great too!! AND the service appointments are made so quickly, without you having to wait a long period of time to get your car in for repair. My next car will be from Ferman. More