Ferman Chevrolet - Tampa

Seamless experience I was absolutely impressed from the time I dropped my vehicle off for repair until I picked my vehicle up. The customer service team was amazing and I was absolutely impressed from the time I dropped my vehicle off for repair until I picked my vehicle up. The customer service team was amazing and kept me informed every single step of the way. I didn’t have to do anything but read my update text messages through so that I was aware of the progress. I didn’t need to contact the rental car company when the pick up date changed that was handled by the team. Awesome experience!!!! More

Ferman Service Gary Vogt is always helpful and goes aboveboard to make sure I have a good experience. The service is prompt and the lobby is customer friendly. Gary Vogt is always helpful and goes aboveboard to make sure I have a good experience. The service is prompt and the lobby is customer friendly. More

Quick, easy, painless, very professional and positive Set up a weekend appointment around my work schedule to get my vehicle a free oil change, from Ferman for purchasing my certified used vehicle through Set up a weekend appointment around my work schedule to get my vehicle a free oil change, from Ferman for purchasing my certified used vehicle through them. Saved me the first $60+ and was completely quick and painless. Will have no second thoughts about using my next oil change coupon at Ferman. More

Overall a great experience Great overall experience, I worked with Brian Woolery and he was great. He diagnosed the problem quickly and repaired my car in a timely manner. He di Great overall experience, I worked with Brian Woolery and he was great. He diagnosed the problem quickly and repaired my car in a timely manner. He did a great job explaining what was wrong with car and how he would fix it. He even got the job done for less than the original quote, I would definitely come back for future service needs. More

Great service. Howard was and has always has been. I just trust the service I get with Howard's help!!!! I'm hoping the service manager gives him some acknowledgement. He is a great service person I ca I just trust the service I get with Howard's help!!!! I'm hoping the service manager gives him some acknowledgement. He is a great service person I can trust to go to. More

Vehicle engine repairs Easy and fast drop off. Steven reveiwed the issue that I was having with my vehicle and had great follow up on what the problem was and when my vehi Easy and fast drop off. Steven reveiwed the issue that I was having with my vehicle and had great follow up on what the problem was and when my vehicle would be available. More

An honest salesman who listens I hate car shopping, but this time was different. By the time we met John at Ferman we had already been to several other dealers that day. Although my I hate car shopping, but this time was different. By the time we met John at Ferman we had already been to several other dealers that day. Although my old Chevy Cobalt was getting up there in years (and mileage), we had just started the search process and I wasnt planning on buying anything quite yet. From the moment we met him, John didn't act like what I'd pictured as a car salesman. He didnt pressure me or try to show me things I wasnt interested in. He listened to everything we were looking for, our price range and even my somewhat commical attachment to my car of 10 years. He worked with us, and even had another salesman, Brendan, assist us when we came back that same day, rather than having us wait for him. He then stayed late that night while we processed the sale - none of us leaving until after 10:30pm. I feel very confident I got a great deal on my new Chevy Trax, and am very happy to have had the pleasure of working with John and Brendan at Ferman. More

Fantastic Effort in Making Sure We Got the Right Price!! Brezhnev was fantastic! He was very courteous and respectful, and he listened to our needs. Him and Andrew Conrad were fantastic in making sure we got Brezhnev was fantastic! He was very courteous and respectful, and he listened to our needs. Him and Andrew Conrad were fantastic in making sure we got out of there with the vehicle we wanted. They both worked very hard to make sure a deal was made! More

Battery died Peter was awesome and attentive. His helper was equally attentive making sure I had everything needed before I left the shop. The shuttle driver was v Peter was awesome and attentive. His helper was equally attentive making sure I had everything needed before I left the shop. The shuttle driver was very people focused and had a great personality. More

Excessive charges and aloof employees I purchased my car at Ferman in 2013 but recently moved to Georgia. On my drive back down, my ac went out and my windshield wiper sprayers stopped spr I purchased my car at Ferman in 2013 but recently moved to Georgia. On my drive back down, my ac went out and my windshield wiper sprayers stopped spraying. I called Ferman and was able to get it in for service the next day since I needed an oil change anyway, even though it meant driving from Spring Hill. Nothing was explained on the phone about cost to just LOOK at what was wrong. The service advisor I was scheduled with was not there when I dropped off my car at 7 am, and no one got around to even speaking to me until about 7:15. I was then told that each non-working item would cost $125 JUST TO LOOK AT. Considering the vehichle was only five years old, these two items should still have been in working condition. My appointment was at 10 am, but I was overnighting in Orlando. I explained this and that I’d be back to pick it up after only the oil change the next day. At 5 pm the service advisor I was assigned to (who I hadn’t met) called asking if I was picking up my car today because it was just then done with service. I re-explained that I was in Orlando and would be back around noon the next day to pick up. On the day of Pick-up, he was off. I went to the cashier (who reminded me of the DMV sloth from zootopia) who stated she had no record of my vehichle. she eventually got up and looked and found it. I paid, left, and traded my car in for a Kia the next day. I will never deal with Chevy again. More