Gary Vogt

The service department is poorly ran. I arrived 10 minutes before my 4:45 appointment and was not helped until after 5pm. A customer that arrived 5 minutes after me was taken care of imme I arrived 10 minutes before my 4:45 appointment and was not helped until after 5pm. A customer that arrived 5 minutes after me was taken care of immediately and her vehicle was serviced while mine was not taken back for over 90 minutes after my arrival and did not leave till 7pm this is my third time with bad service at Ferman and will look for another Dealer to handle my warranty for Chevy..... More

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We've always have had a pleasant experience starting with the purchase of our 2018 Diesel Equinox Premier AWD back in 2017 with the famous "Z"... throughout the years our visits to the Ferman Chevrolet Servi the purchase of our 2018 Diesel Equinox Premier AWD back in 2017 with the famous "Z"... throughout the years our visits to the Ferman Chevrolet Service Department were also handled by professionals "Brian Rabeau" and "Robert Dugan" and since our original warranties have expired it was nice to meet "Dino Demarco" in Fermans Finance Department who was also a pleasure to work with in re-establishing warranty coverages for our vehicle into the future! More

by learn4fun Verified Customer Verified Customer

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Gary was so helpful with getting my car fix and the warranty that came with it. I learned the early the schedule the less hassle of waiting, Gary is a multi tasker and he was overall a wonderful guy. warranty that came with it. I learned the early the schedule the less hassle of waiting, Gary is a multi tasker and he was overall a wonderful guy. Also, I don’t know the mechanics name that worked on my lil sexy Chevy. I am pleased with the service. Thanks Gary and the unknown mechanics. More

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I've been going to Ferman Chevrolet for five years now. My sales person is Gary and he is great! Never pushes anything on you that you don't need at the time. Always calls back and gets in you for service. My sales person is Gary and he is great! Never pushes anything on you that you don't need at the time. Always calls back and gets in you for service. He is always pleasant and a gentleman. He is ACES!! The world needs more people like Gary who care and smile. More

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Excellent dealer! Excellent service! Gary in service is great! Rachael is excellent! Very impressed with entire dealership. They listen and help accomplish what yo Excellent service! Gary in service is great! Rachael is excellent! Very impressed with entire dealership. They listen and help accomplish what you want and need. Thank you all very much! More

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Very nice to make deals with them . It was a pleasure it is my 5th car I buy from them It was a pleasure it is my 5th car I buy from them More

by juanponce38 Verified Customer Verified Customer

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My service advisor very knowledgeable great experience Gary Vogt answered all my questions u created a customer for life! Gary Vogt answered all my questions u created a customer for life! More

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I have used Ferman for years. Both Gary and Brian has always been very helpful in meeting my needs and making sure my vehicle was taken care of. In the world we live in now, it Both Gary and Brian has always been very helpful in meeting my needs and making sure my vehicle was taken care of. In the world we live in now, it is great to be able to have faith and trust in a car dealership where you know you will be taken care of in the right way.. More

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Straight forward Dealership never any issues. Service department is excellent. I have and will continue to make my purchases here. Service department is excellent. I have and will continue to make my purchases here. More

by ADELGADO5 Verified Customer Verified Customer

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YOU REALLY SHOULD CONSIDER GOING ELSEWHERE FOR SERVICE! My Ferman experience wasn’t what I’d expect from a Dealership! I was in town for a business and had a concern with my transmission on my Chevy Silver My Ferman experience wasn’t what I’d expect from a Dealership! I was in town for a business and had a concern with my transmission on my Chevy Silverado. They had an appointment for 2:00 pm on Wednesday so I dropped my truck off Tuesday evening. Wednesday morning @ 8:00am, I received a tx from a Service advisor Michael who said he’d stay in touch with me. I didn’t hear anything all day and send him a message @ 4:00pm requesting an update! I figured they had it all day and just as they’re about to leave for the day, I ask when it will be finished. His reply was we looked at it early and they had to keep it another day! This information would have been helpful earlier in the day so I can secure further transportation!!!! A loaner wasn’t even offered! Thank god I reached out to the dealership because they had may have never got back with me! Day 2 10:00am Thursday, I don’t hear anything from the dealership so I send Michael a message asking for an update. Around 11:00am I finally received a reply saying he needed to get with the technician. REALLY? They’ve had my truck over 12 working hours and they need to get with the technician? Thinking I’d get a call shortly, I wait all day for an update! Once again @ 3:45 I have to ask for a update! So an hour later @ 4:45pm I finally hear a response saying he got backed up? No other response other then that!!!!!!!!!! ISN’T THIS WHY APPOINTMENTS ARE MADE AND IF YOUR BACKED UP YOU DON’T ACCEPT NEW ONES! I NEVER RECEIVED A CALL OR TX THE REST OF THE DAY!!!!!! So apparently they decided to keep my truck for another day without contacting me!!!!!!!!!! I call the dealership to speak with someone in Service. My transferred goes right to voicemail!!!! I left a message asking for someone to contact me asap. I never heard anything back! I called the dealership to request speaking to someone in service and they said Service has went home for the day! Once again, I have no transportation and don’t even receiving a simple call saying they were holding my truck just shows the incompetence of this dealership!!!!!! Day 3 2:00pm Friday, Now I’m p!ssed !!!!!! I NEVER RECEIVED ANY CALLS FROM THE DEALERSHIP! I attempted to call and speak to the Service advisor! The transferred call goes right to voicemail!!!!!!! xxx I hang up and call back to speak to the Service manager and that goes to voicemail! Another call is placed for the General Manager and that goes to voicemail!!!! OMG I’m in town for business and I can’t believe this dealership doesn’t care about it’s customers and even simple communication!!!!!!! I call the dealership back for the 4th time and finally got to speak with someone named Mike in Service!!!!!! Actually this person had to be tracked down just to answer the phone! So I proceeded to inquire about my truck that they’ve had for 3 full days! The only response I got was we’re busy and might need to look at it!!!!!!! HOLY CRAP ARE YOU FREAKING KIDDING ME!!!!!!!!!!!!!!!! I said I need to leave town today and need my truck back asap! They had it all that time to only say we might need to look at it! Im going to mail them a xxxx picture just as a reminder since they liked “Looking @ it” I really hope the Management sees this review because this is a total disgrace!!!!!!!!! Hopefully someone losses their job for this incompetence! If Chevrolet would ever see this review I’m sure they wouldn’t be happy!!!!!!! Please go elsewhere for service for this dealership because they clearly don’t know how to take care of its customers! If I could give it a zero star I would do that first just to warn everyone! More

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