Ferman Chevrolet - Tampa - Service Center

Quick, easy, painless, very professional and positive Set up a weekend appointment around my work schedule to get my vehicle a free oil change, from Ferman for purchasing my certified used vehicle through Set up a weekend appointment around my work schedule to get my vehicle a free oil change, from Ferman for purchasing my certified used vehicle through them. Saved me the first $60+ and was completely quick and painless. Will have no second thoughts about using my next oil change coupon at Ferman. More

Overall a great experience Great overall experience, I worked with Brian Woolery and he was great. He diagnosed the problem quickly and repaired my car in a timely manner. He di Great overall experience, I worked with Brian Woolery and he was great. He diagnosed the problem quickly and repaired my car in a timely manner. He did a great job explaining what was wrong with car and how he would fix it. He even got the job done for less than the original quote, I would definitely come back for future service needs. More

Started bad to good experience Started off with a bad experience with a lot of problems. However the managers and supervisors turned a bad experience to a good one in the end. Started off with a bad experience with a lot of problems. However the managers and supervisors turned a bad experience to a good one in the end. More

Always give good service with a smile . Even if you show up without an appointment, they always try to squeeze you in. Always listen to you . Even if you show up without an appointment, they always try to squeeze you in. Always listen to you More

Vehicle engine repairs Easy and fast drop off. Steven reveiwed the issue that I was having with my vehicle and had great follow up on what the problem was and when my vehi Easy and fast drop off. Steven reveiwed the issue that I was having with my vehicle and had great follow up on what the problem was and when my vehicle would be available. More

Battery died Peter was awesome and attentive. His helper was equally attentive making sure I had everything needed before I left the shop. The shuttle driver was v Peter was awesome and attentive. His helper was equally attentive making sure I had everything needed before I left the shop. The shuttle driver was very people focused and had a great personality. More

Excessive charges and aloof employees I purchased my car at Ferman in 2013 but recently moved to Georgia. On my drive back down, my ac went out and my windshield wiper sprayers stopped spr I purchased my car at Ferman in 2013 but recently moved to Georgia. On my drive back down, my ac went out and my windshield wiper sprayers stopped spraying. I called Ferman and was able to get it in for service the next day since I needed an oil change anyway, even though it meant driving from Spring Hill. Nothing was explained on the phone about cost to just LOOK at what was wrong. The service advisor I was scheduled with was not there when I dropped off my car at 7 am, and no one got around to even speaking to me until about 7:15. I was then told that each non-working item would cost $125 JUST TO LOOK AT. Considering the vehichle was only five years old, these two items should still have been in working condition. My appointment was at 10 am, but I was overnighting in Orlando. I explained this and that I’d be back to pick it up after only the oil change the next day. At 5 pm the service advisor I was assigned to (who I hadn’t met) called asking if I was picking up my car today because it was just then done with service. I re-explained that I was in Orlando and would be back around noon the next day to pick up. On the day of Pick-up, he was off. I went to the cashier (who reminded me of the DMV sloth from zootopia) who stated she had no record of my vehichle. she eventually got up and looked and found it. I paid, left, and traded my car in for a Kia the next day. I will never deal with Chevy again. More

Issue with gravel deflector Heard a noise coming from the front of the vehicle at speeds above 65mph. Took car to dealer where I was assisted by Howard who is my service rep. I Heard a noise coming from the front of the vehicle at speeds above 65mph. Took car to dealer where I was assisted by Howard who is my service rep. I didn't have an appointment but he steered my car through a busy service day. My wait was relatively short and the problme was taken care of. More

Service was very good, was informed of what my vehicle needed. When recall part was not in on time they provided a loaner vehicle another cruze till mine was was very good, was informed of what my vehicle needed. When recall part was not in on time they provided a loaner vehicle another cruze till mine was fixed. More

got in got work done left bye bye CUSTOMERS BAYS AND CUSTOMERS WAITING FOR SERVICE GOT MY APPOINT COMPLETED IN 90 MIN OF LESS THEY WORK HARD TO GET YOU IN AN OUT IN A VERY BUSY EN CUSTOMERS BAYS AND CUSTOMERS WAITING FOR SERVICE GOT MY APPOINT COMPLETED IN 90 MIN OF LESS THEY WORK HARD TO GET YOU IN AN OUT IN A VERY BUSY ENVIRONMENT... TOUGH ON FERMAN PERSONNEL HOWEVER THEY GET IT DONE... More