The folks here are great and very communicative with updates on my vehicles maintenance. They worked to make sure my schedule would fit with the maintenance.
"In a sea of bad customer service Ferman Chevrolet shines!"
The sales manager Andrew was ultra courteous and professional. Frank I. worked hard to make me happy. Jorge Ortiz did a good job. My service manager Brian came over to see me while I was there.
I even talked to the general manager. Andre in Finance did a great job as well. Overall excellent experience. I can't say that about several dealerships in the same zipcode. Someone cares about training and customer service at Ferman Chevrolet obviously! Great job!
"Much, much, much better"
I returned to the dealership to have them do a couple things I noticed they did not do the first time and recheck everything else they were supposed to have done. They took my truck in immediately to accomplish these items and in the meantime I had a chance to speak with both the Service Director and Service Manager. They were both extremely apologetic and assured me they would go through their camera images to find out where the breakdown was and then take the apprpriate action to make sure it wouldn’t happen again. The Director also told me to come to him directly the next time I needed any service and he would handle it to ensure everything is done properly. Honestly, I would have fired whoever was found responsible.
So just a word to the wise, IF you do go to here for servicing make sure you double check everything afterwards. Also, ahead of time ask them to save any parts they replaced so they can show them to you afterwards.
- Larry Volt
Work on my car was done timely and I was kept well informed on status of work being performed. I also enjoyed waiting in a very clean waiting room.
"Great customer service "
The whole experience was great. The team members worked as one unit and kept me updated on my car status. Even though it was very busy the day I went; the service was timely and well done.
Other Employees Tagged:
- Shannon Peterson
Loving my new car! Was a great experience. Just had the first oil change done. Checking it in to get services could've been a little quicker but overall happy.
"Wait time is to long "
Every time I've been there the service is to slow and end up waiting for my vehicle 1 1/2 hrs or more just for an oil change
"Good service fast repear of my car"
Good communication during the process
They fix my car in lest than a week
Good costumer service friendly environment
You get a rental on the same place overall good experience
"Awful service my car sat there for 3 days after multiple pho"
Awful service my car sat there for 3 days only to tell me i needed a battery i asked if the could look to see what the clicking noice was when i turned my steering wheel..which they never addressed they said they put air in my tires return my vehile with 24 psi in all tire with the tire pressure light on .......will never service my Chevy there again
"Had an oil change and tire rotation."
Quick and courteous service. Got my car in and out in a timely fashion especially for being really busy. They recommended a service that was cost effective for me and accomplished what I wanted it to.