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3,134 Reviews of Ferman Ford - Service Center
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May 19, 2021
Nightmare! preparing to file a lawsuit and working with attorney general. 6 weeks to repair transmission, charged me almost $6000,still making same noise when picked it up, said it had to break in, drove attorney general. 6 weeks to repair transmission, charged me almost $6000,still making same noise when picked it up, said it had to break in, drove to NY were transmission completely failed , had to be towed ,took to ford dealership here were they evaluated it (all documented) and found service techs who did transmission work never filled transfer case with fluid which burnt out, stuck in hotel in NY ,$2500 cash out of pocket to fix ,called Fermann now 3 times with no response ,care or help to resolve. My attorneys are preparing to expose this horrible dealership and are attempting to seek compensation. Almost $10,000 cash out of pocket for what started as just a very small rub once in awhile to absolute nightmare due to incompetence. STAY AWAY FROM THIS DEALERSHIP!! More
by huntingtongc
Verified CustomerEmployees Worked With
Olta did her best
May 17, 2021
Got an appointment quickly. They kept in touch with us and let us know about what they found that we needed fixed. They took care of everything in a timely manner. We have a extended warranty and it cov and let us know about what they found that we needed fixed. They took care of everything in a timely manner. We have a extended warranty and it covered everything that was wrong. Very happy with the service. More
by amw170150
Employees Worked With
May 17, 2021
Service staff friendly , and efficient , but most importantly experienced . I felt my Ford was in good hands as I wouldn't trust the job to just any mechanic . The technician was able to isolate the importantly experienced . I felt my Ford was in good hands as I wouldn't trust the job to just any mechanic . The technician was able to isolate the source of the concerning noise and get me back on the road again in no time . More
by jordanbyrd
Employees Worked With
May 17, 2021
Great service. They pretty much check everything in the car when they do an oil change. It's very convenient too, just drop the car off and they'll call or text you when it's done. car when they do an oil change. It's very convenient too, just drop the car off and they'll call or text you when it's done. More
by Icrowinsky
Employees Worked With
May 17, 2021
Outstanding job from start to finish... keep up the great work. Maybe next time I’ll try out the taxi service if this service is still around. work. Maybe next time I’ll try out the taxi service if this service is still around. More
by Jdyar
Employees Worked With
May 16, 2021
I went for an oil change and a oil leak they did the oil change never reset the oil life They did not fix the oil leak they said they didn’t see one until I took him outside and showed it to him then he sa change never reset the oil life They did not fix the oil leak they said they didn’t see one until I took him outside and showed it to him then he said he had to put some die in it I have to come back in 500 miles to find out where it’s leaking from Then the service advisor told me he gave me his direct phone number to get in touch with them my appointment was about two weeks ago to this day I’ve never heard from him Not very satisfied with The service here I keep trying to give them a chance and it keeps going backwards More
by e0
May 13, 2021
My experience at Ferman ford was terrific. The whole operation ran like clockwork and the people I worked with couldn't have been more pleasant and professional. operation ran like clockwork and the people I worked with couldn't have been more pleasant and professional. More
by jim h
May 13, 2021
Needed to replace dog chewed rear passenger seat belt Took less time to repair and part was obtained in 2 days Good service Had not been back to dealership since 2017 Great car Wife loves it belt Took less time to repair and part was obtained in 2 days Good service Had not been back to dealership since 2017 Great car Wife loves it More
by charleslucania
Employees Worked With
May 13, 2021
I have recently become a customer of Ferman Ford. I was with another Ford dealership for years, and always received good service from them also, but would have trouble getting appointments on Saturday. No with another Ford dealership for years, and always received good service from them also, but would have trouble getting appointments on Saturday. No problems with Ferman on Saturdays at all. I have been receiving very good service from Ferman FORD with competent service advisors, mechanics and all involved. More
by gogators232
Employees Worked With
Jeff Vuncannon
May 12, 2021
I’ve been to this Fords before and always get treated the best . Always helpful and knowledgeable Although I wasn’t sold the vehicle I looked at, I’m happy with the one I choose. Although it would have bee best . Always helpful and knowledgeable Although I wasn’t sold the vehicle I looked at, I’m happy with the one I choose. Although it would have been nice to know it didn’t come with a spare tire, I would have ordered one More
by Mary
Employees Worked With
Soteer Lotfy
