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3,133 Reviews of Ferman Ford - Service Center
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September 20, 2020
Olta was very efficient and explained everything. They dropped me at the mall and when I called to be picked up, no one was able to help to get a ride back. Olta later told me she was at lunch and did n dropped me at the mall and when I called to be picked up, no one was able to help to get a ride back. Olta later told me she was at lunch and did not get the messages The receptionist said only service can call Lyft. There were no place in the mall to sit inside due to Covid and I was very frustrated. The Receptionist should have the authority to call Lyft More
by zcourt4196
Verified CustomerEmployees Worked With
September 20, 2020
It was great they got me in and out in not time at all. Wouldn't go to any other dealership. Everyone at the dealership is always such a pleasure to work with. Wouldn't go to any other dealership. Everyone at the dealership is always such a pleasure to work with. More
by sheilamarg
September 18, 2020
Miss Olta is the best she listens to you and try her best to help you and get your car fix she is great and her customer service is great to help you and get your car fix she is great and her customer service is great More
by dennisse.guzman
Employees Worked With
September 17, 2020
Went in for two recalls (another story) the hood latch was broken during repair. Asst service manger left VM I called back and never heard back. Cost me $185.00 was broken during repair. Asst service manger left VM I called back and never heard back. Cost me $185.00 More
by wiliamjleaver
September 16, 2020
The service department called us back promptly to schedule an appointment, and we were able to get a same day appointment. Fast and professional service. schedule an appointment, and we were able to get a same day appointment. Fast and professional service. More
by victoriafricano
Employees Worked With
September 14, 2020
Brought my car in for service. Services requested were not done/noted in service invoice. Wheel alignment specifications before and after we’re not given. Did not listen to observations of cars issues. Re not done/noted in service invoice. Wheel alignment specifications before and after we’re not given. Did not listen to observations of cars issues. Reprimanded for not knowing what I’m talking about. I’m sure that your service technicians are excellent at their jobs. A little respect for me knowing my car and it’s history (15 years) would have gone a long way in making me comfortable bringing my car back again. More
by bushman41957
Employees Worked With
Jeff Vuncannon
September 13, 2020
They came to my work and picked up my car and brought it back. The easiest service ever. Then they called a few days later to check on my satisfaction. back. The easiest service ever. Then they called a few days later to check on my satisfaction. More
by sinderela1971
Employees Worked With
September 13, 2020
Fabulous service. Courteous, and knowelable. I am so pleased with this service department. I will never bring my car any where but here. Thank you! pleased with this service department. I will never bring my car any where but here. Thank you! More
by bobbie2009
September 13, 2020
Service department did a great job. Robert was very courteous and helpful. My 2017 Ford F-250 Diesel with only 10,000 miles was brought in with electrical issues the Technician did a great job. Vehicle courteous and helpful. My 2017 Ford F-250 Diesel with only 10,000 miles was brought in with electrical issues the Technician did a great job. Vehicle is running great so far, thanks Ferman service department. More
by Eby46
Employees Worked With
September 09, 2020
Took my mustang in for basic maintenance. Jeff was great, offered me a Lyft ride home. Informed me of everything that needed to be done, and drove away happy. offered me a Lyft ride home. Informed me of everything that needed to be done, and drove away happy. More
by chefjoe
Employees Worked With
Jeff Vuncannon
