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3,133 Reviews of Ferman Ford - Service Center
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June 28, 2020
Service center Everyone is very helpful. No one ever seems in a bad mood . The service people review your bill and ask if there is any thing they can explains . Everyone is very helpful. No one ever seems in a bad mood . The service people review your bill and ask if there is any thing they can explains . More
by ninakaren
Verified CustomerEmployees Worked With
June 28, 2020
Fast, courteous and puts the customer first. My service representative Jeff doesn't act like he knows more about my car than I do. He is willing to listen and look at the issues I've bought to h My service representative Jeff doesn't act like he knows more about my car than I do. He is willing to listen and look at the issues I've bought to his attention and the dealership has gone beyond what I've experiences at other dealerships for service. I'm very happy and would recommend Ferman Ford. More
by dchapli1
Employees Worked With
Jeff Vuncannon
June 28, 2020
Service request was handled immediately and in a professional manner. Very impressed that this dealership was willing to fix an issue which they were not responsible for causing! professional manner. Very impressed that this dealership was willing to fix an issue which they were not responsible for causing! More
by DANIEL.MARSCHER
Employees Worked With
June 28, 2020
Had something not working on my vehicle, but I was taken care of with easy & fast service. They were professional, courteous, and able to help me out. Thank you Ferman Ford! care of with easy & fast service. They were professional, courteous, and able to help me out. Thank you Ferman Ford! More
by JLudlam94
Employees Worked With
June 27, 2020
By far the worst experience I’ve ever had at a car dealership. I was ignored, passed off multiple times to different reps, and wasn’t seen until 40 minutes after my appointment time. Half way through dealership. I was ignored, passed off multiple times to different reps, and wasn’t seen until 40 minutes after my appointment time. Half way through the oil change I was told there was a leak and the valve cover gasket needed replaced. They originally were going to charge me $850 to replace it, then when I said I couldn’t afford it they dropped the price to $300. I still was hesitant and was told if I didn’t do it “my car could blow up and I’d be stranded on the side of the road”. They tried to take advantage of the fact that I was a single woman in a car dealership and scare me into paying exponentially more for a simple fix. I felt de-valued as a customer by this experience. I may not know a lot about cars but I know enough to realize when I’m being played. I will not be back. More
by o.olesiak28
Employees Worked With
June 27, 2020
Sum of the worst customer service . never get calls returned whn needing service . 3 times of having a tire fixed all three times the tire pressure was never filled back to the proper setting i would n returned whn needing service . 3 times of having a tire fixed all three times the tire pressure was never filled back to the proper setting i would not recommend them for anything at all very very poor customer relations had a 101 inspection only thing found was that the windshield wipers were wore out nothing was said about the AC belt squeeking each time u start the truck also a nail in 2 of the tires agian i would not recommend them for anything More
by rlaw1985
Employees Worked With
William service advisor
June 27, 2020
I had some really rough experiences during the last few years but the last two visits were quite positive and the young lady who ws my service advisor at this time did a great job. years but the last two visits were quite positive and the young lady who ws my service advisor at this time did a great job. More
by rareeves66
Employees Worked With
June 26, 2020
william in service is a great asset for the ferman organization. not only very professional but, cares about his customers needs! he goes up and beyond to satisfy customers! organization. not only very professional but, cares about his customers needs! he goes up and beyond to satisfy customers! More
by sjhnate
Employees Worked With
June 26, 2020
Repairs Everyone I dealt with were very professional. I was kept up to date on a regular basis. They did a very good job on the repair. Everyone I dealt with were very professional. I was kept up to date on a regular basis. They did a very good job on the repair. More
by reachjewhite
Employees Worked With
Diane Gagnone, Dennis Daley
June 22, 2020
Troubleshooting the 6.0 diesels can be tricky. My truck was diagnosed, and repaired, in a timely manner. Thank you for a job well done. was diagnosed, and repaired, in a timely manner. Thank you for a job well done. More
by Jim Grasso
Employees Worked With
