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3,133 Reviews of Ferman Ford - Service Center
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March 24, 2020
F-150 Recall Met with Cameron at the scheduled time. The truck was taken into the shop promptly. The item identified in the recall campaign was resolved. Cameron p Met with Cameron at the scheduled time. The truck was taken into the shop promptly. The item identified in the recall campaign was resolved. Cameron provided an summary of work performed and items requiring attention. More
by denisstephenson
Verified CustomerEmployees Worked With
March 24, 2020
Brought 2020 vehicle for oil change technician overfilled Brought for first oil change my 2020 Ford Escape. Smoke filled my cabin, was coming from exhaust and hood. Had to wait 2 hours by side of the road for Brought for first oil change my 2020 Ford Escape. Smoke filled my cabin, was coming from exhaust and hood. Had to wait 2 hours by side of the road for help from dealership. Could not get in touch with anyone at Ford, everyone was busy. Tow company through Ford Pass was rude and could not pick me up for 3 hours. I was told the technician overfilled oil but everything would be fine. Next day, engine light on and they have to tow vehicle again. I have been in a loaner for 2 weeks while they wait for parts because they messed up the catalytic converter due to overfilling with oil. They have not stopped my car payments, of course. I would never purchase nor service my vehicle at this dealership and I have been a customer for over 10 years. I have files a claim for a new vehicle and I am waiting on a response from Ford Corporate. The service manager has not bothered to call me with even an apology. Poor service More
by INFO77
March 23, 2020
Fast service nice customer loung friendly staff Knowledgeable service advisor clean rest room free fountain drinks they pass out Ferman dollars that work in the vending machine staff Knowledgeable service advisor clean rest room free fountain drinks they pass out Ferman dollars that work in the vending machine More
by crosswycarpentry
Employees Worked With
March 22, 2020
Great service, friendly, efficient, accommodating and professional. Staff was clear with recommendations without being pushy either! I will be back! Also loved the text communication option professional. Staff was clear with recommendations without being pushy either! I will be back! Also loved the text communication option More
by jgile78
Employees Worked With
Jeff Vuncannon
March 22, 2020
Excellent service. This is the only place I rely when taking my Ford Escape for service. Keep up the outstanding service! It’s always a good experience. Thanks! taking my Ford Escape for service. Keep up the outstanding service! It’s always a good experience. Thanks! More
by Nan
Employees Worked With
David Stevans, Jose Munoz
March 22, 2020
Excellent Service. My service rep Jeff is always responsive and communicates well. Diesel mechanics are great at their job. Overall I am very satisfied with Ferman’s service. responsive and communicates well. Diesel mechanics are great at their job. Overall I am very satisfied with Ferman’s service. More
by jimreeseusmc
Employees Worked With
Jeff Vuncannon
March 22, 2020
I had to wait 30 minutes to talk to anyone, with an Appointment, and this was my first visit. Multipoint check didn’t catch that my wipers needed replacement. I will not be back! Appointment, and this was my first visit. Multipoint check didn’t catch that my wipers needed replacement. I will not be back! More
by Janmbuehler
Employees Worked With
March 22, 2020
I needed help !!! I had a flat tire and I had to go home in Québec. I had snow tire. William helped me any ways he can ! I am so grateful to this man !! I am now safe I had a flat tire and I had to go home in Québec. I had snow tire. William helped me any ways he can ! I am so grateful to this man !! I am now safe at home and I will never forget what he did for me. Thank you so much William !!! More
by Michel Vigneault
Employees Worked With
March 19, 2020
Came in for oil change and update of GPS. Excellent service from the time I arrived and when I left. Updated my GPS as needed. Staff came to waiting room to ask if I needed anything while I w Excellent service from the time I arrived and when I left. Updated my GPS as needed. Staff came to waiting room to ask if I needed anything while I waited while my Ford Explorer was being serviced. More
by marbillcamm
Employees Worked With
