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3,133 Reviews of Ferman Ford - Service Center
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Verified Customer
July 06, 2023
It’s been over 3 months since my jeep has been sent there. The constant ordering of wrong parts and different excuses as to why the jeep is not fixed is unacceptable there. The constant ordering of wrong parts and different excuses as to why the jeep is not fixed is unacceptable More
by bbyrne0
Employees Worked With
Not listed
July 06, 2023
After buyng many cars in my life, prefer an american car, and Ford is the best! and Ford is the best! More
by David Bierley
Employees Worked With
July 06, 2023
Everyone was attentive, and the wait was not long. They took her a good care of my vehicle as usual. They took her a good care of my vehicle as usual. More
by jenifferw22
Employees Worked With
Other Employees :
Jeff Vuncannon, Victoria Marshall, Alissa Audet, David Costello
July 05, 2023
Ferman was able to help me when other local and even not so local dealers were giving me the runaround. Helped me get my recall done in an extremely efficient manner, a quick oil change and great customer s so local dealers were giving me the runaround. Helped me get my recall done in an extremely efficient manner, a quick oil change and great customer service. More
by pattysquishy
Employees Worked With
July 05, 2023
Service was great and right on time. The home mobile service is an amazing service. Thank you Robert and a whole team. The home mobile service is an amazing service. Thank you Robert and a whole team. More
by Jan.senkyr
Employees Worked With
July 05, 2023
Service was great and right on time. The home mobile service is an amazing service. Thank you Robert and a whole team. The home mobile service is an amazing service. Thank you Robert and a whole team. More
by Jan.senkyr
Employees Worked With
July 05, 2023
I received two recall notices on my 2022 Explorer. Called and made a service appointment based on the recalls. I was told, it would be several weeks as "they are a very busy dealership", and that wo Called and made a service appointment based on the recalls. I was told, it would be several weeks as "they are a very busy dealership", and that would allow time to order the parts for the recall. I changed my schedule, drove my wife to work, then headed to Ferman at 8:00 AM appointment time. Once I attempted to check-in, I was told that there are no parts for my recalls, not just out of dealer stock, but haven't been available since January!! This was the middle of June!! They completely wasted my time, and made me feel as if they were doing me a favor squeezing me into this "very busy dealership". All the awhile we have purchased 4 vehicles from them and have recommended many others to this dealership just to be treated in such an unprofessional manor!! More
by teque13045
Employees Worked With
Jeff Vuncannon
July 04, 2023
Stephen was very professional and helpful during this process. I would recommend Stephen and Freeman Ford. process. I would recommend Stephen and Freeman Ford. More
by STEVE.BOYLE
Employees Worked With
July 04, 2023
Angela did a good job, well enough for me to leave with the vehicle I wanted. Her and her supervisor worked through a few obstacles for me and the end result was a very good day. If future opportunity came the vehicle I wanted. Her and her supervisor worked through a few obstacles for me and the end result was a very good day. If future opportunity came up for me to used their services. I won't hesitate! More
by bigboy52197
Employees Worked With
Other Employees :
Scott Walls/ Business Manager, Angelo Panico
