Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,134 Reviews of Ferman Ford - Service Center
Sort by
February 06, 2020
Collision and service departments have had excellent communication and knowledge regarding the repair and insurance support for my family's vehicles. Extremely helpful and trustworthy. communication and knowledge regarding the repair and insurance support for my family's vehicles. Extremely helpful and trustworthy. More
by Shavard
Verified Customer
February 06, 2020
Fantastic! Great customer service from the second I walked on the Lot, until I signed my desk! Jose Molina was great!!! Easy to talk to and no pressure! walked on the Lot, until I signed my desk! Jose Molina was great!!! Easy to talk to and no pressure! More
by no2
Employees Worked With
Jose Molina
February 06, 2020
I cannot speak about the entire service team, I always request William as I feel I get exceptional service with him. He listens to the issues and assess them! request William as I feel I get exceptional service with him. He listens to the issues and assess them! More
by lrogers80
Employees Worked With
February 05, 2020
My service man William was very nice he called another man Steven to take me to the Mall to shop and picked me up . Thank you man Steven to take me to the Mall to shop and picked me up . Thank you More
by Sally
Employees Worked With
February 05, 2020
Ferman Ford immediately diagnosed the problem and fixed the oil pan. I was able to use a loaner vehicle which was helpful. This was hassle free and a good experience. Thank You William for taking care o the oil pan. I was able to use a loaner vehicle which was helpful. This was hassle free and a good experience. Thank You William for taking care of me. Jeff Hurd More
by Michellehurd78
Employees Worked With
February 04, 2020
The service department really helped me out with a complicated repair. Techs and reps were clear, patient, and communicative throughout the process and were understanding with regard to my loaner veh complicated repair. Techs and reps were clear, patient, and communicative throughout the process and were understanding with regard to my loaner vehicle needs. More
by GB
February 03, 2020
I was so happy to meet this gentleman. He came to my rescue concerning the navigation system on my new Ford Edge. Not many men at the dealership seemed to know how to set the navigation. Demetrios knew rescue concerning the navigation system on my new Ford Edge. Not many men at the dealership seemed to know how to set the navigation. Demetrios knew exactly how to download this for me. Demetrios took his time explaining how it works and demonstrated it for me. A really great guy!!!!! Thank you Demetrios!!!! More
by clmf1973
Employees Worked With
Demetrios Mina
February 03, 2020
The service writer, Robert, was friendly enough but poor on communication. I brought my Edge in for its second oil change (under 10k miles), weatherstrip and rear lights issue. Service writer said the fo on communication. I brought my Edge in for its second oil change (under 10k miles), weatherstrip and rear lights issue. Service writer said the fogged rear lamps could be a problem in the future and very likely would be covered and replaced under warranty. Ford ended up being denying it under warranty. Said it’s a normal condition.? This concerns me. When I picked up the vehicle, the weatherstrip was fixed; however,the the mileage on paperwork for the oil change was incorrect and the courtesy car wash wasn’t done. To top it off, I received a follow-up email with rear lamp prices, stating I didn’t want to take care of anything at this time! That conversation did not take place. I’m very disappointed with the service including the poor paperwork handling. I expected more from a Ford product. More
by Owens
Employees Worked With
February 03, 2020
I dealt with William and he was so helpful. He always makes sure the customer is satisfied! I will definitely be requesting him with any further service appts at this dealership. makes sure the customer is satisfied! I will definitely be requesting him with any further service appts at this dealership. More
by Mandy
Employees Worked With
February 02, 2020
Excellent service. Reviewed everything prior and were honest and upfront about the service required. They supplied me with a loaner vehicle which was very convenient. Did a great job repairing my F150 Ec honest and upfront about the service required. They supplied me with a loaner vehicle which was very convenient. Did a great job repairing my F150 Ecoboost. More
by jbuccini
Employees Worked With
