Ferman Ford - Service Center

Great Service Dennis - Thank you! Your help with my seat is greatly appropriated. Dennis at the Bodyshop was great as well! Happy Holidays to all and good bye. Dennis - Thank you! Your help with my seat is greatly appropriated. Dennis at the Bodyshop was great as well! Happy Holidays to all and good bye. More

Very Disappointed I recently bought a 2016 Mustang a few weeks ago and wanted to wait to see if there were any issues of which there were a few namely alignment and tra I recently bought a 2016 Mustang a few weeks ago and wanted to wait to see if there were any issues of which there were a few namely alignment and transmission noise. I made an appointment and had the alignment issue taken care of but the transmission noise which was verified with a ride with a tech was not resolved. I was told that this is normal which it is not and that as long as it shifts ok there isn't a problem and Ibasically would have to live with it and when I come in for my oil change if it's still an issue they would address it. To me if you sell a high ticket item you should stand behind it. No this is not normal and it was verified with the ride with the tech. I have had good experiences with Ferman Chevrolet and was expecting the same. I do not want to fault anyone but this needs to be addressed as this certified car still has a factory and an extended warranty. I work six days a week and I cannot spend time back and forth with a dealership. More

My first trip to Ferman Ford. I was impressed with Ferman Ford's service from the first call. The operator was very helpful as we made an appointment for service. And, I love the a I was impressed with Ferman Ford's service from the first call. The operator was very helpful as we made an appointment for service. And, I love the automated reminders -- probably because they heard I was forgetful. :) Within minutes I received an e-mail informing me the date and time of my appointment. Then, the day before my appointment I got an automated call reminding me. When I dropped of my truck the service writer took his time explaining the 4 recalls my 2016 F-150 Platinum was in for. I added a few items and headed home with the courtesy driver. Who, by the way is a cool guy. The courtesy driver picked me up and took me back to Ferman. I picked up my truck and away I went. Happy to get the recalls done, and enjoying the ride home in the best vehicle I've ever had. My truck runs great thank you Ferman Ford for outstanding service. More

My visit Went for regular maintenance on car and William was team I was with that day. He was very nice, professional. No issues ever. Always looking forward t Went for regular maintenance on car and William was team I was with that day. He was very nice, professional. No issues ever. Always looking forward to get vehicles maintenanced More

Quick & easy check it and check out Jeff checked me in and out quickly. Service was done in a timely manner and the newly renovated waiting room was clean and favorable. I’ll be back. Jeff checked me in and out quickly. Service was done in a timely manner and the newly renovated waiting room was clean and favorable. I’ll be back. More

Loaner Car Hard Time Service Department gave me a very hard time securing a loner vehicle when my Ford Fusion was placed out of use because of the Class Action Air bag rec Service Department gave me a very hard time securing a loner vehicle when my Ford Fusion was placed out of use because of the Class Action Air bag recall. They refused to give me a car I could get into without bumping my head on the door top getting in and out. They gave me a Ford Fiesta - not a good replacement for my Fusion. I had to make an appeal to Ford Factory Service Customer Care after the service manager at Ferman repeatedly told me he couldn’t give me a larger car. I had to threaten to call Ford Factory Custmer Care at the dealer service desk before they relented and “magically” found a larger car for me after repeatedly telling me they had no more loaners. They lied to me and had to be threatened before they did the right thing and gave me a Ford Escape. I’ve lost a lot of respect for Ferman Ford and the Ford Brand after owning 6 Ford vehicles. Not sure I will consider Ford for my next vehicle. More

Warranty work William ensured I was well taken care of during my visit. He was extremely knowledgeable! He ensured I was aware of how long the repair might take and William ensured I was well taken care of during my visit. He was extremely knowledgeable! He ensured I was aware of how long the repair might take and worked around my work schedule. More

Simple and effective I had 2 parts in my car that were recalled - they took care of it along with a $36 or $38 dollar oil change when most places I've been to have charged I had 2 parts in my car that were recalled - they took care of it along with a $36 or $38 dollar oil change when most places I've been to have charged me $60-$74 dollars. The recalled parts were free and they set me up in a rental car free of charge for 2 days. They also gave me an estimate on other preventative maintenance needed for a long lasting vehicle, the quote was far less expensive than I imagined. I will go back to them again for all of my vehicle needs. More

Excellent service I was in for an oil change I was in and out in less than 30 minutes. Fast service ! clean waiting areas! Friendly people, I will be doing more busine I was in for an oil change I was in and out in less than 30 minutes. Fast service ! clean waiting areas! Friendly people, I will be doing more business with them More

Very bad experience this Dealer shouldn't be in bodywork i was rear ended on back of my SUV took it to Ferman collision on us 19 , i went to pick up my truck i found on rear driver side bubble in the paint a i was rear ended on back of my SUV took it to Ferman collision on us 19 , i went to pick up my truck i found on rear driver side bubble in the paint also on the passenger side big gap between the bumper and the rear door so the service manager Dennis Daley promise he will take care of the problem ,again i went to pick up my truck he took care of the paint but the gap still there , so i came back on another day drop the truck ,went back again to take my car the gap still there ,i call mr Daley all he said he doesn't know what to do with it . More