"Nice,No Pressure,Happy With purchase."
Nice buying experience, will recommend friends.very good salesman.very happy with the new 250 pick up truck.overall everything went just great.I'm enjoying the new truck.
Worked with me on my needs and worked at my pace, didn’t push. Friendly and accommodating. Would recommend them to any of my friends.
"Will work hard for you"
Initially, I was not impressed with the overall look of the dealership or the information I was given about the car. The people at Ferman were nice, but compared to other dealerships, they seemed to be behind other dealerships when it came to the "look and feel" of a dealership. I also had set up an appointment with a Manager at Ferman, and when I arrived, I was told he was not at the dealership that day.
Gary had reached out to me a couple of weeks after I had initially visited Ferman Ford in regards to a Mustang GT350. I spent about 30 mins on the phone with him, explaining my frustration with Ferman. After listening to me gripe, he offered an apology and said he would like to try and earn my business. Gary was very attentive and did not pressure me whatsoever to do anything I didn't want to. My biggest point to be made is that Gary listened and didn't provide an excuse or make something up. He apologized multiple times and went out of his way to make things right. In the end, he earned my business.
Sales person Joe Rogers, sales a manager Ron Whiting, and finance manager Nabil all did an excellent job. Joe did well showing me option, Ron was able to make a deal that I was ok with, and Nabil stayed late to get all my paperwork finalized in an orderly manner.
"New vehicle purchase"
This week I purchase a new truck from ferman.
The guys went above and beyond to get me the truck of my dreams. They've got a customer for life here!
I have already referred others! 5 stars! Many thanks again.
Very easy to drive out with a new SUV. Everyone was very professional and with a good attitude and had a lot of knowledge on the car I was leaving. Over all it was a perfect experience.
"Best car buying experience ever!!"
- Tracey R
Demetrius and Bob, I can't begin to tell you how grateful I am to be in my new car. From the moment we spoke on the phone until I drove my new car off the lot you were both amazing. Coming from someone who hates to buy cars I have to say you both made this an experience that I will not forget. The no pressure sales, the honesty and the time you put into understanding what I wanted and needed made all the difference...well the price was amazing too!! I also have to say your dealerships love of local heroes and military is amazing as well...we all thank you for the support.
When I went into the finance office, Nabil was very calming and explained all of the warranties that were available. He was honest and forthcoming and never made me feel pressured. He answered all of my questions without hesitation.
Seriously if you need a car- Ferman Ford Countryside is no joke. Ask for Demetrios or Bob...they will give you an honest and fair experience.
Rob Hobbs and Ron Whiting were awesome! As well as Derek! Not pushy! Told them what I wanted and they made it happen! Very pleased!
"Amazing experience. "
I came into the dealership for service. Started talking to a salesman about my vehicle and he offered to possibly upgrade to a newer vehicle. Both salesmen were amazing and did an amazing job.
Was a very smooth low pressure morning at the dealership. Everyone was friendly and accommodating especially since we didn't have an appointment. Received great service and would certainly recommend. Thank you!