Ferman Ford - Service Center

Service Russ and Cameron took care of us on both Ford vehicles we own .we have been getting services done for along time .we would not go anywhere else. Great Russ and Cameron took care of us on both Ford vehicles we own .we have been getting services done for along time .we would not go anywhere else. Great job More

Prompt service From pulling up to the service drive I was greated by two friendly faces in red shirts. They told me where to go. Dennis got my car back right away an From pulling up to the service drive I was greated by two friendly faces in red shirts. They told me where to go. Dennis got my car back right away and showed me to the lounge. Before I knew it he came back and told me it was ready. Highly recommend. More

1998 F150 truck Had the system flushed and coolant replaced in my F150 truck. Appreciated being informed as the work was completed. Great job by the service departm Had the system flushed and coolant replaced in my F150 truck. Appreciated being informed as the work was completed. Great job by the service department! More

Transmission Replacement Fantastic communication, on time with completion of work. Love text feature to communicate with service. Finger/handprints left on car, Dennis is imme Fantastic communication, on time with completion of work. Love text feature to communicate with service. Finger/handprints left on car, Dennis is immediately rectifying problem. More

Continuation of great service Cameron and the whole team at Ferman Ford continue to provide me with excellent service. I won't take my F-150 Platinum anyplace else. Cameron and the whole team at Ferman Ford continue to provide me with excellent service. I won't take my F-150 Platinum anyplace else. More

Great service. Service rep was very courteous, explained everything that was going to happen. He showed me to the waiting room and the car was ready when promised. Service rep was very courteous, explained everything that was going to happen. He showed me to the waiting room and the car was ready when promised. More

Unexceptional! While my truck was being serviced for a drivetrain problem, my door was dinged up badly and the paint was ruined. I was told from the paint and servic While my truck was being serviced for a drivetrain problem, my door was dinged up badly and the paint was ruined. I was told from the paint and service department that the truck would be done in 2 days total. I was also told from the service manager, a recall procedure would also be done which would take 5 hours when they finally got it back into their shop from the paint booth. They guaranteed me that would paint the whole door, and clean the whole truck because of the inconvenience. 7 days later I got my truck back. My truck was obviously left outside completely dirty never been washed, never went inside the truck to clean, and never even vacuumed to help do something to apologize for the inconvenience. I have never felt so disrespected and uncared-for in any auto dealer in my entire life. More

Routine service Easy appointment, they knew I was coming and we're ready for me. Quick service and a wash. The service here has always been great. Easy appointment, they knew I was coming and we're ready for me. Quick service and a wash. The service here has always been great. More

Very good service price was reasonable . A loaner program would be valuable for busy working people who need a vehicle throughout the day. Something to conside service price was reasonable . A loaner program would be valuable for busy working people who need a vehicle throughout the day. Something to consider. More

Excellent Robert is alwAys Friendly,Efficient, Courteous and always follows through with what is told to me. Never any hassle.. iIf my service is going to take Robert is alwAys Friendly,Efficient, Courteous and always follows through with what is told to me. Never any hassle.. iIf my service is going to take longer than a day. There is always a loaner car provided Robert is one of the best service representatives I have ever dealt with More