Ferman Ford - Service Center

Not happy with service Truck still not fixed and nobody has contacted me it’s been 2 weeks and nothing. Service advisor Cameron was very unperfessional and doesn’t follow up Truck still not fixed and nobody has contacted me it’s been 2 weeks and nothing. Service advisor Cameron was very unperfessional and doesn’t follow up. More

The worse experience ever I would give NO STARS Wrong quote giving, always had to call back the day after they told me they would call, and service getting oil all over the inside of my new GT. Wrong quote giving, always had to call back the day after they told me they would call, and service getting oil all over the inside of my new GT. More

JUST ANOTHER VISIT I highly reccomend this service center for any Ford needs. I have brought my Mustang in many times for performance related upgrades. My car is complet I highly reccomend this service center for any Ford needs. I have brought my Mustang in many times for performance related upgrades. My car is completed in a timely manner, and if more time is needed, a loaner is provided. The car is always returned to me clean and detailed. More

No one is Better than Ferman Ford Best Price Best Service Greatest experience. I’ve used quit a few other dealers and my experience Cameron in the service dept was superb. THANK YO Best Price Best Service Greatest experience. I’ve used quit a few other dealers and my experience Cameron in the service dept was superb. THANK YOU AGAIN FERMAN FORD More

William was great William was very helpful Witt my service of my truck. He also made sure I was up to date with what was going on. I will go back again and make sure I William was very helpful Witt my service of my truck. He also made sure I was up to date with what was going on. I will go back again and make sure I ask for William. More

Excellent service Ferman Ford goes out to help the customer . A knowledgeable crew and a service advisor who displays true concern Dennis kept me up to date on the pr Ferman Ford goes out to help the customer . A knowledgeable crew and a service advisor who displays true concern Dennis kept me up to date on the progress of my Focus and got the job done. I cannot let anyone but German to deal with my 2014 Focus More

Service Great service . Nice waiting room. Pleasant atmosphere and friendly staff. Jeff the service advisor was a professional. Jeff also took care of my need Great service . Nice waiting room. Pleasant atmosphere and friendly staff. Jeff the service advisor was a professional. Jeff also took care of my needs on my wife's 2018 Ford Escape. Thank you for great service we have no problem visiting you guys if we need your service. More

Great service Had to bring my F150 in for two recalls. Dennis took care of me and was very professional. He communicated with me throughout the day and I was able t Had to bring my F150 in for two recalls. Dennis took care of me and was very professional. He communicated with me throughout the day and I was able to pickup my truck in the afternoon. More

Leak & water was on floor on drivers side the service was good. they fixed the leak in the car and after the rain there was no water entering the car. They washed the car a the service was good. they fixed the leak in the car and after the rain there was no water entering the car. They washed the car after the service which I appreciated. More

Cameron has revived my faith in Ferman Ford service I’ve been a customer with you guys for around 6 years now. Your entire fleet of service advisors were condescending and looking only to make as much m I’ve been a customer with you guys for around 6 years now. Your entire fleet of service advisors were condescending and looking only to make as much money as possible on visits and did not care, whatsoever, about customer loyalty. That is, until Cameron came around. This guy knows how to do his job and has a moral compass to instill my faith back into your service department. I now trust Ford again to service my vehicle for the safety of me and not the money in my pocket. Give this man a promotion and allow him to lead by example. I understand you’re a business and need to make a profit but we are all humans and deserve the respect we are owed when trusting your company. Cameron achieves both Those parameters perfectly. More