Ferman Ford - Service Center

Service was too notch and white-glove. A Great person touch from the service team. A Great person touch from the service team. More

It was a pleasure to deal with the Ferman Ford team. Professionals across the board Professionals across the board More

The whole staff was very friendly the car was taken care of one two three which I appreciated and I really didn't enjoy that quick in and out thank you of one two three which I appreciated and I really didn't enjoy that quick in and out thank you More

Ran into some challenges and was very impressed with how the management handled the issue! the management handled the issue! More

Service got me in without an appointment. Replaced my battery for about the same as I could buy one elsewhere; however, they came back with a few recommended services, a transmission flush an Replaced my battery for about the same as I could buy one elsewhere; however, they came back with a few recommended services, a transmission flush and brake pads. They said the brake pads were at 3mm and needed to be done soon. I know how to do brakes, so when they said $250 an axle, I said no thanks. They did the transmission flush because they said they checked the status of the fluid. Well, I just did my brakes. None of them were 3mm. The closest was 6mm and the rest were 7 and 8. Makes me wonder if they were lying about the transmission fluid too. Just be careful with what else they recommend that you do. More

David Costello is the BEST! !! He makes visiting the dealership a pleasure! We moved 50 minutes away and there is a closer Ford dealership near us, but we drive the extra way bec !! He makes visiting the dealership a pleasure! We moved 50 minutes away and there is a closer Ford dealership near us, but we drive the extra way because of David! Thank you David! More

Good service, fast work,and a polite staff. I will be bringing my vehicle back I will be bringing my vehicle back More

Antonio was great. He did a fantastic job. Antonio did a great job. He was very kind and set me up with the car that I felt fit my needs. He did a fantastic job. Antonio did a great job. He was very kind and set me up with the car that I felt fit my needs. More

I understand the dealership is under construction but the lack of communication is absolutely inexcusable. Phones calls that were never returned or anyone followed up with either of us on. Sales promised thi lack of communication is absolutely inexcusable. Phones calls that were never returned or anyone followed up with either of us on. Sales promised things that I had to keep reminding were needing to be rectified. We purchased 2 vehicles at the same time and both had separate issues. Firstly, not sure how you sell a car that only has one key (a '23 Bronco Sport!) and then take 22 days to deliver said promised said key... There were also scratches on the tailgate in the paint which he had buffed out but left some bumper scratches. When we went to pick it up, we noticed the bumper had been damaged more than when we dropped it off, leading the salesman to say "You didn't point that out!" IT WAS NOT LIKE THAT WHEN WE DROPPED IT OFF. Does not feel good to be accused by someone you gave I am sure a nice commission with 2 vehicles, accusing you of being dishonest. The '17 F150 I purchased had been "Blue Certified" by the dealership which according to the paperwork, I was handed included new windshield wipers which I had to ask for on the 2nd time coming by with an issue with vacuum system (broken fitting that was "missed"). Additionally, both of our trade-ins had to have payoffs sent off. We closed the deals on the 22nd and it took until the 16th of the following month for the payoffs to be sent. My payment was due on the 18th and when we both questioned the finance department, it took quite a few days to get it all cleared up and may not have happened if we did not call to question them about it! More

After 6 weeks nothing was done and told to wait till my car has more problems in the future car has more problems in the future More